Salesforce Instance Status Monitoring
Feature
Germain UX monitors your Salesforce Instance availability and alerts you when any of the instance’s service is not up and running.
KPIs
KPIs for Salesforce Classic, Lightning | SFDC-Instance-Status-Monitoring-KPIs
Dashboard
Germain Workspace > Left Menu > Dashboards > All > Salesforce
Example
Salesforce Instance Status Monitoring events
Salesforce Instance Status with minor incident on RCA
Configuration
Enable
This monitoring gets enabled when you deploy Salesforce monitoring using Salesforce.com Application wizard. Instance Name must be provided with correct Salesforce instance name. Check How to find instance name for your Organization to get your name.
Instance Name Configuration in Salesforce.com Application wizard
Disable
Follow the below steps to disable ongoing Salesforce Instance Status monitoring:
Go to Germain Workspace > Left Menu > Germain > State
Switch to Components tab
Search for Type Name = Salesforce Instance Status Monitor
Salesforce Instance Status Monitor Components in State View
Disable selected component by switching the toggle, in the ENABLED column, to :disabled: (disabled state)
Frequency
By default, this monitoring is configured to run every twelve hours. Below, two options to update this component’s execution frequency.
First Deployment
You can set the execution frequency value at the moment of the entire Salesforce Application monitoring deployment in the Salesforce.com Application wizard. Click SHOW ADVANCED and set Instance Status Monitoring Interval value.
Instance Status Monitoring Interval
Runtime
Go to Germain Workspace > Left Menu > Germain > State
Switch to Components tab
Search for Type Name = Salesforce Instance Status Monitor
Select a component
Update Execution Schedule value and click :save: to save your change
Execution Schedule configuration for SFDC Instance Status component
Instance Name Update
Follow below steps to update Salesforce Instance Name that you want to monitoring:
Go to Germain Workspace > Left Menu > Germain > State
Switch to Components tab
Search for Type Name = Salesforce Instance Status Monitor
Select a component
Click Instance in the References field
Update Value field with new instance name and click :save: to save your change
Instance Name Settings
Component: Engine
Feature Availability: 2022.1 or later