Instance Status Monitoring for Salesforce Cloud (Configure)
Feature
Here are details on how to configure Germain UX to monitor your Salesforce Instance's availability and alert you when any of the instance's services are not up and running.
Configure
Enable
This monitoring is enabled when you deploy Salesforce monitoring using the Salesforce Application wizard. You must provide the correct Salesforce instance name. Check "How to find the instance name for your Organization" to get the correct name.
Instance Name Configuration in Salesforce.com Application wizard
Disable
Follow these steps to disable ongoing Salesforce Instance Status monitoring:
Go to Germain Workspace.
Access the Left Menu.
Choose "Germain" and then switch to the "State" tab.
Search for Type Name = Salesforce Instance Status Monitor.
Salesforce Instance Status Monitor Components in State View
Disable the selected component by switching the toggle in the "ENABLED" column to the :disabled: (disabled state).
Frequency
By default, this monitoring is configured to run every twelve hours. You have two options to update this component's execution frequency:
First Deployment
You can set the execution frequency value during the initial Salesforce Application monitoring deployment in the Salesforce Application wizard.
Click "SHOW ADVANCED" and set the "Instance Status Monitoring Interval" value.
Instance Status Monitoring Interval
Runtime
Go to Germain Workspace.
Access the Left Menu.
Choose "Germain" and then switch to the "State" tab.
Search for Type Name = Salesforce Instance Status Monitor.
Select a component.
Update the "Execution Schedule" value and click to save your change.
Execution Schedule configuration for SFDC Instance Status component
Instance Name Update
Follow these steps to update the Salesforce Instance Name that you want to monitor:
Go to Germain Workspace.
Access the Left Menu.
Choose "Germain" and then switch to the "State" tab.
Search for Type Name = Salesforce Instance Status Monitor.
Select a component.
Click "Instance" in the References field.
Update the Value field with the new instance name and click to save your change.
Instance Name Settings
KPIs
Dashboard
Germain Workspace > Left Menu > Dashboards > All > Salesforce
Example
Salesforce Instance Status Monitoring events
Salesforce Instance Status Monitoring events
Salesforce Instance Status with minor incident on RCA
Salesforce Instance Status with minor incident on RCA
Component: Engine
Feature Availability: 2022.1 or later