Note/Ticket Dashboards
Features
A Note is like a “ticket”.

Notes can be assigned to anyone.

Notes can be added onto any metrics/insights on any Dashboards.
Add a Note on Aggregate Dashboard

Add a Note on a Metric on Drill-through Dashboard

Add a Note on RCA Dashboard
ServiceNow Integration
As an alternative, Germain can be integrated with ticketing system e.g. ServiceNow.