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2024.3 Release Notes

New Features & Enhancements in GermainUX 2024.3 – Available Now (as of 01/24/25)!

MONITORING AND ANALYTICS FEATURES

New Duration Measurements from Story Beat KPI

Customers: N/A

Description

In our latest release of the Story Beats mechanism, we've introduced new duration types to enhance your experience. We want to highlight these updates to ensure everyone is informed.

Each story beat now includes:
Action Duration
Orient Duration
Wait Duration

For more details, check out Story Beat attributes.

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Durations of Story Beat KPI - Germain UX

These concepts are similar to the perception-action cycle in psychology or the sense-plan-act cycle in robotics.

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Story Beat KPI on a Flow Graph - GermainUX

View Heatmaps on Zoomed-In Images

Customers: Allbirds

Description

It’s now possible to view 'heatmaps' on a zoomed-in image.

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Heatmap for Zoomed-In Images - GermainUX

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Mouse Move Heatmap on an Allbirds Shoe - GermainUX

More details: Heatmaps.

PII Automatic Detection (AI driven)

Customers: Allangray, Largest US-Based Healthcare

Description

Powered by advanced AI technology, GermainUX now automatically detects Personally Identifiable Information (PII) across digital interactions.

This innovative feature empowers our users to seamlessly manage PII with three powerful options:

  • Anonymize: Automatically replace sensitive data with anonymized values.

  • Mask: Hide or partially conceal PII to maintain compliance and safeguard privacy.

  • Ignore: Maintain flexibility by choosing to leave PII data untouched when necessary.

This new capability reinforces GermainUX’s commitment to delivering deep insights with privacy-first design, allowing businesses to better understand customer journeys while adhering to global data privacy standards.

With this feature, GermainUX users can confidently ensure compliance, enhance data protection, and improve operational efficiency.

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And more details on Data Privacy-related features.

Prometheus Metrics Support

Customers: Online Stock Trading Firm

Description

Prometheus metrics are now supported by GermainUX.

More details: Prometheus Metrics .

MAINTENANCE FEATURES

Allow changes from the 'Updated Objects' diff view

Customers: N/A

Description

The updated objects diff-view currently only allows me to revert to the OOTB configuration. Before this enhancement, we couldn’t merge any changes and save a customized version. This functionality becomes useful for post-upgrade fixes to the environment.

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Customized Value Merge - GermainUX

OpenShift Container Support

Customers: ANZ Bank

Description

GermainUX now supports OCP4/OpenShift Container Platform.

Use Case - Why OCP4 is being used:
The client is planning to migrate their CRM application and other services to a new data center, which is not yet available. In the meantime, they will deploy on OCP4 (OpenShift Container Platform), a solution separate from the new data center but currently accessible. GermainUX will be migrated first, before the CRM platform.

Additional Details:

  • Germain log data will be moved to the Splunk system.

  • Germain Service Health will be monitored using heartbeat messages sent to the ServiceNow platform.

CLIENT TESTIMONIALS

See What Users Say: GermainUX on Shopify!

Customers: AllBirds, ProAirTools, CatherineMichiel

Description

We thank our customers for posting such great reviews—it means the world to us!

More details: Customer reviews about GermainUX on Shopify.

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GermainUX Customer Reviews on Shopify Marketplace

See What Users Say: GermainUX on Salesforce AppExchange!

Customers: Airline, Financial Institution, Insurance Broker, Largest Healthcare

Description

We thank our customers for posting such great reviews—it means the world to us!

More details: Customer reviews about GermainUX on SFDC AppExchange Marketplace.

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GermainUX Customer Reviews on SFDC AppExchange Marketplace

Hear from a CIO: 8 Years with GermainUX!

Customers: Financial Institution

Description

Listen to what the CIO of a large financial institution says about their 8 years of using Germain UX:

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CIO says GermainUX is “a critical piece of observability for his IT operations”


Security and Vulnerabilities Fixes

Customers: All customers are required to apply the following patches to update Germain

Description

In alignment with SOC 2 compliance, patches have been developed for vulnerabilities identified in Germain version 2024.3 and earlier. Please generate a support ticket or contact Germain support for assistance.

Vulnerability

Severity

Scope

Detected

Reviewed

Resolved

Affected versions

Fix implemented in

Link

[CVE-2024-38816]

HIGH

spring-webmvc [6.1.12] -> [6.1.14]

10/27/2024

10/28/2024

10/28/2024

2024.1+

2024.1-56, 2024.2-40, 2024.3-1

https://nvd.nist.gov/vuln/detail/CVE-2024-38816

[CVE-2024-38821]

HIGH

spring-security-web [6.2.3] -> [6.2.7]

10/27/2024

10/28/2024

10/28/2024

2024.1+

2024.1-56, 2024.2-40, 2024.3-1

https://nvd.nist.gov/vuln/detail/CVE-2024-38821

[CVE-2024-38828]

HIGH

spring-web [6.1.14] -> [6.1.15]

11/16/2024

11/18/2024

11/18/2024

2024.1+

2024.1-59, 2024.2-60, 2024.3-1

https://nvd.nist.gov/vuln/detail/CVE-2024-38828

[CVE-2024-47072]

HIGH

xstream [1.4.20] -> [1.4.21]

11/16/2024

11/18/2024

11/18/2024

2024.1+

2024.1-59, 2024.2-60, 2024.3-1

https://nvd.nist.gov/vuln/detail/CVE-2024-47072

[CVE-2024-31141]

HIGH

kafka-client [3.6.1] -> [3.7.1]

11/23/2024

11/25/2024

11/25/2024

2023.4+

2024.3-1

https://nvd.nist.gov/vuln/detail/CVE-2024-31141

 

HIGH

jackson-core [2.14.1] -> [2.15.4]

12/15/2024

12/16/2024

12/16/2024

2024.3+

2024.3-1

https://security.snyk.io/vuln/SNYK-JAVA-COMFASTERXMLJACKSONCORE-7569538

[CVE-2024-25710]

HIGH

commons-compress [1.24.0] -> [1.27.1]

12/15/2024

12/16/2024

12/16/2024

2024.3+

2024.3-1

https://www.cve.org/CVERecord?id=CVE-2024-25710

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