📁 Application Performance Monitoring for ChatBot with GermainUX
GermainUX monitors the functional and technological performance of chat technologies—as well as online sales and support channels—in near real-time. Plus, it delivers actionable insights to your chatbot or human agents to ensure a seamless user experience.
🔎 Drop-Off Analysis
Whether handled by live agents or bots, underperforming sales or service chats can be detected and analyzed by GermainUX.
💡 Examples:
|
Issue |
Details |
|
|---|---|---|
|
1 |
Unavailable Agent: |
Detects when a visitor has been waiting too long for a sales representative to respond. |
|
2 |
Ineffective Chats: |
Highlights frustrating or unhelpful AI-driven interactions that fail to support the user. |
|
3 |
Technical Glitches: |
Identifies real-time disconnections, errors, or other technical issues affecting the chat experience. |
📡 Real-Time Engagement
GermainUX empowers your team to engage users proactively. Its real-time insights can be shared via email or online feeds with bots or human agents, enabling faster and more relevant responses to eCommerce and CRM users.
✨ Examples:
|
Trigger |
Details |
|
|---|---|---|
|
1 |
Out-of-stock notifications: |
GermainUX alerts the chatbot, which then offers relevant alternatives. |
|
2 |
Unsuccessful searches: |
Triggers suggestions from the chatbot to help the user discover other options. |
|
3 |
Customer experience boost: |
Enables contextual, proactive chatbot responses that increase satisfaction. |
⚙️ Integrations
GermainUX currently supports integrations with technologies such as:
|
Technology |
Reference |
|---|---|
|
Channel Talk |
|
|
Genesys CTI |
|
|
Olark |
Need support for a different chat platform? Let us know—we’d be happy to configure GermainUX to work with your tech stack.
Component: Germain UX - RUM JS, Germain UX - RUM Ext
Feature Availability: 2023.1 or later