Chat Monitoring

Features

Germain monitors functional and technology performance of Chat technologies, in near real-time.

Technology Anomaly Detection

Dysconnectivity, errors or other technology issues are detected by Germain UX in real-time.

Process Inefficiency or Drop-offs

Sales or Service chat that does not go well can be identified by Germain UX.

Some examples:

• Detection of a visitor that is waiting for a Sales Representative to be available.

• Ai-driven guidance that isn’t useful can be detected by Germain UX.

Olark

Example of real-time insights you would get for Olark.

Please contact us to configure Germain to analyze other chat technologies.

Component: Germain UX - RUM JS, Germain UX - RUM Ext

Feature Availability: 2023.1 or later