Germain monitors functional and technology performance of Chat technologies, in near real-time.
Technology Anomaly Detection
Dysconnectivity, errors or other technology issues are detected by Germain UX in real-time.
Process Inefficiency or Drop-offs
Sales or Service chat that does not go well can be identified by Germain UX.
Detection of a visitor that is waiting for a Sales Representative to be available.
Ai-driven guidance that isn’t useful can be detected by Germain UX.
Example of real-time insights you would get for Olark.
Please contact us to configure Germain to analyze other chat technologies.
Feature Availability: 2023.1 or later