Microsoft Dynamics 365 Operational Experience Intelligence

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Microsoft Dynamics 365 Monitoring

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Overview

GermainUX provides real-time user experience monitoring, Session Replay, business-process analysis, application monitoring, and automation for Microsoft Dynamics 365. It helps organizations understand: Monitoring can be configured for Dynamics 365 Sales, Customer Service, Field Service, Finance, Supply Chain Management, and other compatible browser-based Dynamics 365 applications.

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Monitoring Capabilities

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Real User Monitoring

GermainUX captures the experience of users working in Dynamics 365, including: This data can be segmented by application, environment, user, role, business process, page, browser, region, release, or other configured attributes.

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Session Replay

Session Replay reconstructs captured user activity so support, application, and business teams can understand what occurred before an issue. Replay can help identify: Session Replay is a reconstruction of captured browser activity, not a video recording. Its completeness depends on the application structure, browser context, monitoring scope, and privacy configuration.

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Adoption Analysis

GermainUX measures how Dynamics 365 users and teams adopt applications, features, and processes. Adoption analysis can include:

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• Repeated actions
• Process completion and abandonment
• Adoption changes after a release or training initiative

These insights help identify opportunities to simplify workflows, improve training, and increase the value obtained from Dynamics 365.

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Business-Process Monitoring

GermainUX monitors business processes based on observable user actions, application events, network activity, logs, APIs, or synthetic transactions. Examples include:

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• Approval workflows
• Sales-order entry
• Service-request resolution
• Custom Dynamics 365 processes

For each process, GermainUX can analyze:

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• Ineffective navigation
• Process overrun
• Lost productivity
• Errors and performance issues affecting completion

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Error Monitoring and Analysis

GermainUX captures errors visible through browser monitoring and configured data sources, including:

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• Functional failures returned with successful HTTP statuses
• Failed business-process steps
• API and integration errors
• Errors from accessible application logs

Errors can be ranked by affected users, sessions, recurrence, duration, process impact, and business importance. Individual errors can then be investigated through related sessions, Session Replay, network requests, and other available telemetry.

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Performance Monitoring

GermainUX measures user-perceived Dynamics 365 performance, including: Analyze percentiles and affected-user counts in addition to averages, which can hide severe issues experienced by subsets of users.

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JavaScript Monitoring

GermainUX can monitor browser-side JavaScript activity and identify: Deep JavaScript profiling depends on browser capabilities, security policies, and the configured GermainUX JS Profiler.

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Transaction Performance Comparison

When analyzing a slow or failed Microsoft Dynamics 365 transaction, use Comparison to compare its performance with another execution of the same transaction, such as the fastest, slowest, most recent, first seen, or last seen. Comparison can reveal: This helps pinpoint why a Dynamics 365 transaction is slower or failing, identify the underlying bottlenecks, and accelerate resolution to improve user productivity and business process efficiency. More details on Transaction Performance Comparison.

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Integration Monitoring

Dynamics 365 often depends on Microsoft services, APIs, middleware, and external applications. GermainUX can monitor integrations through accessible browser requests, APIs, logs, databases, or custom data sources. Monitoring can include: Examples include integrations with Power Platform, Azure services, ERP systems, identity providers, contact-center platforms, document services, and custom APIs. GermainUX can monitor only the interfaces and telemetry accessible to its deployed components. It does not automatically access Microsoft-managed server internals.

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User Feedback

GermainUX can collect feedback directly from Dynamics 365 users and associate it with the available session context. Feedback can be analyzed with: This helps determine whether negative feedback is related to a technical issue, inefficient process, usability problem, or training need.

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Synthetic Monitoring

GermainUX RPA bots can execute critical Dynamics 365 scenarios on a schedule to detect problems before users report them. Synthetic scenarios can validate:

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• Opportunity or case workflows
• Custom business processes
• Integrations visible through the tested transaction

GermainUX can measure scenario availability, duration, step performance, failures, and unexpected application behavior. Use dedicated test accounts, controlled test data, and the minimum required permissions.

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Deployment Options

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GermainUX RUM Browser Extension

For Microsoft-hosted Dynamics 365 pages where customers cannot add a monitoring script to the root application context, deploy the GermainUX browser extension. The extension enables GermainUX monitoring within the Dynamics 365 application while respecting the configured scope and privacy rules.

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GermainUX RUM JS

Use RUM JS for customer-controlled web pages, portals, embedded applications, or custom interfaces where the monitoring script can be deployed in the required browser context. A script running inside a restricted or cross-origin component cannot automatically monitor the Dynamics 365 parent application. Each required browser context must permit and contain the monitoring mechanism.

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GermainUX Engine

Deploy the GermainUX Engine to support:

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GermainUX JS Profiler

Use the JS Profiler when deeper browser-side JavaScript analysis is required and permitted by the browser and application security configuration.

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Analytics and Dashboards

GermainUX dashboards can provide real-time and historical views of:

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• Integration health
• Synthetic availability
• User feedback
• Release impact

Teams can drill down from aggregated metrics to affected applications, users, sessions, actions, errors, requests, and Session Replays.

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Alerts, Reports, and Automation

Configure SLAs and alerts for conditions such as:

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• Declining feature adoption
• Increased lost productivity
• Negative user feedback

GermainUX can send alerts and scheduled reports or initiate approved actions through the Engine, including webhooks, HTTP requests, scripts, database operations, and ticketing integrations. Automated corrective actions must be explicitly authorized, tested, and limited to systems accessible to GermainUX.

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Privacy and Security

Before enabling user monitoring and Session Replay: Test privacy rules across all Dynamics 365 applications and custom components included in the monitoring scope.

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Deployment and configuration

Component requirements and feature availability depend on the Microsoft Dynamics 365 version, available APIs, and desired monitoring depth.

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Additional Resources

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Get Help

The content of this document is proprietary to GERMAIN SOFTWARE.