User Monitoring and Replay

Features

Germain records a video of each User that browses web application, at a millisecond precision. Critical Insights are automatically identified and made visible on the User Session Replay RCA Dashboard as well as other Aggregate Dashboard (e.g. “User Experience” aggregate dashboard)to help assess business impact of any insights. All Metadata and Business Data is 100% searchable. However Data is secured as per GDPR requirements and like most other features, it is customizable. Qualitative and Quantitative Insights are provided. Details below.

Below list of all features and insights that Germain automates while monitoring Real Users and as part of Germain’s User Session Replay monitoring feature.

Behavior Insights - at User Session Replay level

Record Videos of Real User Sessions (videos that look like what you would see if you were sitting behind all monitored users) . Then whenever you need, replay these User Sessions Videos (anytime, as long as the session isn't purged which is configurable).

Horizontal Bar - UX Insights

A horizontal bar provides UX insights for each recorded user session.

More details about those insights that are available on the Horizontal Bar:

• Activity/Inactivity

• Search

• Business Process/Workflow Insights

• Error

• Rage

• Feedback

• Notes

Vertical Bar - Transaction Insights

A vertical bar provides Clicks, Events and Transactions Insights for each recorded user session.

Activity/Inactivity

Session Replay player allows to skip user’s inactivity periods to focus only on the time periods where end users are using the monitored application. By default, user inactiviy is disabled and replay will skip over them.

Behavior Analysis - at Scale

Business Process/Workflow Insights - at Replay level

Focus your analysis on the business operations that are considered critical by your organization. This below icon shows up on a User Session Replay whenever a user performs an action related to a Business Process that you configured to be monitored in/by Germain. More details on how to configure a Business Process

Click and Transactions

Cumulative transaction duration of all requests and events between 2 consecutive clicks (in seconds). It will contain async and sync transactions.

Cursor

Errors

User and System Errors.

Feedback

Direct feedback from real user, and in real-time. More details about User Feedback.

Geo Location

By default, all Germain data coming from any standard web application (e.g. Salesforce, SugarCRM, Siebel, SAP) will be geographically located using the user desktop's IP address.

Example of geo location data presented on a portlet map.

Issue Impact at Scale

Germain's Aggregate dashboard can help you identify what are the biggest issues that impact your business the most, before you start watching thousand of videos or looking at detailed insights.

• This dashboard is just an example. More details on how to create an Aggregate Dashboard to help view Issue Impact at scale

• Metadata and Business Data are 100% searchable. Check how to quickly get the list of Users/Sessions impacted by the same issue

Key Press

Event of key pressed by a user.

Mouse Click

Event of a mouse click or user touch.

Multi-Tab and Window Position Support

Notes

More details about Notes

Pointer Trail

Rage Click

Germain UX RUM JS monitors quick consecutive clicks on the same element to indicate end user’s behavior and frustration.

The user of the monitored app clicking several time on the same UI element, possibly indicating a technology issue.

Search (Recursive and for any data)

You can search for any Data or Metadata (only if you allowed Germain to collect, not anonymize, or not mask that data).

That Search works at the RCA and at the Drill-through dashboard levels.

At the Drill-through dashboard level, the search is “recursive” which means that it lists out all the User Sessions/Replays that contain the “data” that you searching for 🙂 , so you don't have to watch thousands of videos.

Text Selection

Value Change

Any Event triggered by a User changing a value (input, select).

Other features to list out:

• Content Exclusion

• Dynamic styles monitoring

• Iframe monitoring

• Native select lists replay

• Native popup replay

• Real cursor replay

• Real load time replay

• Real time user input

• Replay fast-forward

• Shadow DOM monitoring

• Static resources versioning

• Video replay

Dashboard Example