User Monitoring and Session Replay for Salesforce Cloud (Configure)

Feature

Here are details on how to configure Germain UX to monitor Real Users of Salesforce and analyze their experience with it.

For deployment instructions, refer to the following link: Salesforce Monitoring Deployment

Configure

For configuration details, visit the following link: Configuration

KPIs

KPIs for SFDC Session Replay

Dashboard

Germain Workspace > Left Menu > Dashboards > All > Salesforce User Experience

Example

Business Impact View (at Scale) that helps understand and prioritize the UX Issues that affect SFDC Users the most:

Replay of an SFDC User Session that Germain recorded in real-time:

Component: RUM Extension, RUM JS

Feature Availability: 2022.1 or later