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User Monitoring and Session Replay for Salesforce Cloud (Configure)


Here are details on how to configure Germain UX to monitor Real Users of Salesforce and analyze their experience with it.

For deployment instructions, refer to the following link: Salesforce Monitoring Deployment


For configuration details, visit the following link: Configuration


KPIs for SFDC Session Replay


Germain Workspace > Left Menu > Dashboards > All > Salesforce User Experience


Business Impact View (at Scale) that helps understand and prioritize the UX Issues that affect SFDC Users the most:

Salesforce User Monitoring Overview

Salesforce User Monitoring Overview - Germain UX

Replay of an SFDC User Session that Germain recorded in real-time:

Salesforce User Replay

Salesforce User Replay- Germain UX

Component: RUM Extension, RUM JS

Feature Availability: 2022.1 or later

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