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Maps and Overlays RUM Data not available?

Problem

You are able to watch Session Replays but they don’t contain Overlays maps.

image-20240904-134030.png

Solution

Disabled Configuration

1) UX Profile Settings

  1. Go to Germain Workspace > Left Menu > Analytics > UX Monitoring Profiles

  2. Pick a profile

  3. Make sure Click Maps, Scroll Maps and Mouse Maps are checked

image-20240904-134125.png

Component: RUM JS

Feature Availability: 2022.1 or later

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If this problem persists, please contact our support.