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User Experience KPIs, Pivots & Measures

Feature

Key Performance Indicator are available out-of-the-box to monitor User Experience of Web or Native/Desktop Application. And you can create your own KPI or we can do it for you.

Video overview: https://youtu.be/BT1pTYbZdvQ

KPIs for Web User Experience

Preconfigured KPIs to monitor and analyze Real User Experience. And you can create your own KPI, or we can do it for you.

KPI

UX Level

Technology Level

Data Model

KPI Description

Browser Visibility

 

x

UxEvent

Event of a browser or page being active, inactive, visible, hidden.

Browser Freeze

x

x

UxEvent

Event of a browser experiencing a JavaScript Long Task.

What the Chrome Team says about Freezes: https://web.dev/long-tasks-devtools/
How to optimize Freezes:
https://web.dev/articles/optimize-long-tasks

Mouse Click

 

x

UxEvent

Event of a mouse click or user touch.

Rage Click

x

x

UxEvent

Event of a rage user click (multiple consecutive click on the same element).

User Change

x

 

UxChangeTransaction

Event of a end-user changing a value (input, select).

User Click

x

 

UserClick

Cumulative transaction duration of all requests and events between 2 consecutive clicks (in seconds). It will contain async and sync transactions.

User Feedback

 x

UxEvent

Feedback provided by a user.

User Key Press

x

 

UxEvent

Event of key pressed by a user on a keyboard.

User Session Replay

x

UxSession

User Session Video Recording And Replay KPI

KPIs for Native User Experience

A number of KPIs are preconfigured in Germain and these ones are to help you analyze User Experience of Native/OS/Desktop Application.

KPI

Fact Class

Desc

Native User Click

A loading interval, but for non-web. i.e. 'Native' to the OS.

Native Mouse Click

Instantaneous user input from a physical mouse button or touch screen, but for non-web. i.e. 'Native' to the OS.

Measures/Insights

Metrics/Insights that are automatically computed by Germain UX to help you understand the performance of the above KPIs.

Measure

# Session For New User

# Session For Returning User

% Session For New User

% Session For Returning User

Average Active Duration

Average Color Threshold

Average Duration

Average Error #

Average Feedback Comment #

Average Inactive Duration

Average Negative Feedback #

Average Page Visited

Average Positive Feedback #

Count

Count Unique Access

Count Unique Application Component

Count Unique Application Name

Count Unique Campaign Content

Count Unique Campaign Medium

Count Unique Campaign Name

Count Unique Campaign Source

Count Unique Campaign Term

Count Unique Client IP

Count Unique Client Location City

Count Unique Client Location Continent

Count Unique Client Location Country

Count Unique Client Location Region

Count Unique Color

Count Unique Correlation Id

Count Unique End Time

Count Unique Environment Browser

Count Unique Environment Browser Family

Count Unique Environment Device

Count Unique Environment OS

Count Unique Exit Page Path

Count Unique Exit Page Query

Count Unique Exit Page Title

Count Unique Landing Page Path

Count Unique Landing Page Query

Count Unique Landing Page Title

Count Unique Provenance

Count Unique Ref Subtype

Count Unique Ref Type

Count Unique Ref Url

Count Unique Returning User

Count Unique Session Id

Count Unique Status

Count Unique System Environment

Count Unique System Name

Count Unique System Type

Count Unique Target Environment

Count Unique Target Hostname

Count Unique Target Location City

Count Unique Target Location Continent

Count Unique Target Location Country

Count Unique Target Location Region

Count Unique Target Name

Count Unique Target Type

Count Unique User

Count Unique User Department

Count Unique User Group

Count Unique User Location City

Count Unique User Location Continent

Count Unique User Location Country

Count Unique User Location Region

Count Unique User Role

Count Unique User Type

Max Active Duration

Max Color Threshold

Max Duration

Max Error #

Max Feedback Comment #

Max Inactive Duration

Max Negative Feedback #

Max Page Visited

Max Positive Feedback #

Min Active Duration

Min Color Threshold

Min Duration

Min Error #

Min Feedback Comment #

Min Inactive Duration

Min Negative Feedback #

Min Page Visited

Min Positive Feedback #

Percentile (50th) Active Duration

Percentile (50th) Duration

Percentile (50th) Error #

Percentile (50th) Feedback Comment #

Percentile (50th) Inactive Duration

Percentile (50th) Negative Feedback #

Percentile (50th) Page Visited

Percentile (50th) Positive Feedback #

Percentile (90th) Active Duration

Percentile (90th) Duration

Percentile (90th) Error #

Percentile (90th) Feedback Comment #

Percentile (90th) Inactive Duration

Percentile (90th) Negative Feedback #

Percentile (90th) Page Visited

Percentile (90th) Positive Feedback #

Percentile (95th) Active Duration

Percentile (95th) Duration

Percentile (95th) Error #

Percentile (95th) Feedback Comment #

Percentile (95th) Inactive Duration

Percentile (95th) Negative Feedback #

Percentile (95th) Page Visited

Percentile (95th) Positive Feedback #

Percentile (99.9th) Active Duration

Percentile (99.9th) Duration

Percentile (99.9th) Error #

Percentile (99.9th) Feedback Comment #

Percentile (99.9th) Inactive Duration

Percentile (99.9th) Negative Feedback #

Percentile (99.9th) Page Visited

Percentile (99.9th) Positive Feedback #

Percentile (99th) Active Duration

Percentile (99th) Duration

Percentile (99th) Error #

Percentile (99th) Feedback Comment #

Percentile (99th) Inactive Duration

Percentile (99th) Negative Feedback #

Percentile (99th) Page Visited

Percentile (99th) Positive Feedback #

Standard Deviation Active Duration

Standard Deviation Duration

Standard Deviation Error #

Standard Deviation Feedback Comment #

Standard Deviation Inactive Duration

Standard Deviation Negative Feedback #

Standard Deviation Page Visited

Standard Deviation Positive Feedback #

Total Active Duration

Total Color Threshold

Total Duration

Total Error #

Total Feedback Comment #

Total Inactive Duration

Total Negative Feedback #

Total Page Visited

Total Positive Feedback #

Pivots/Insights

Pivots or Insights that are automatically computed by Germain UX to help you understand the performance of [User Session Replay] KPI. Other KPIs have same/more/less pivots depending on what makes senses (we are not listing them here to make this documentation readable, but they are all available when you are editing a portlet.

Pivot

Access

Application Component

Application Name

Campaign Content

Campaign Medium

Campaign Name

Campaign Source

Campaign Term

Client IP

Client Location City

Client Location Continent

Client Location Country

Client Location Region

Color

Correlation Id

End Time

Environment Browser

Environment Browser Family

Environment Device

Environment OS

Exit Page Path

Exit Page Query

Exit Page Title

Landing Page Path

Landing Page Query

Landing Page Title

Provenance

Ref Subtype

Ref Type

Ref Url

Returning User

Session Id

Status

System Environment

System Name

System Type

Target Environment

Target Hostname

Target Location City

Target Location Continent

Target Location Country

Target Location Region

Target Name

Target Type

User

User Department

User Group

User Location City

User Location Continent

User Location Country

User Location Region

User Role

User Type

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