User Experience KPIs, Pivots & Measures
Feature
Key Performance Indicator are available out-of-the-box to monitor User Experience of Web or Native/Desktop Application. And you can create your own KPI or we can do it for you.
KPIs for Web User Experience
Preconfigured KPIs to monitor and analyze Real User Experience. And you can create your own KPI, or we can do it for you.
KPI | UX Level | Technology Level | Data Model | KPI Description |
|---|---|---|---|---|
Browser Visibility |
| x | Event of a browser or page being active, inactive, visible, hidden. | |
Mouse Click |
| x | Event of a mouse click or user touch. | |
Rage Click | x | x | Event of a rage user click (multiple consecutive click on the same element). | |
User Change | x |
| Event of a end-user changing a value (input, select). | |
User Click | x |
| Cumulative transaction duration of all requests and events between 2 consecutive clicks (in seconds). It will contain async and sync transactions. | |
User Feedback | x | Feedback provided by a user. | ||
User Key Press | x |
| Event of key pressed by a user on a keyboard. | |
User Session Replay | x | User Session Video Recording And Replay KPI |
KPIs for Native User Experience
A number of KPIs are preconfigured in Germain and these ones are to help you analyze User Experience of Native/OS/Desktop Application.
KPI | Fact Class | Desc |
|---|---|---|
Native User Click | A loading interval, but for non-web. i.e. 'Native' to the OS. | |
Native Mouse Click | Instantaneous user input from a physical mouse button or touch screen, but for non-web. i.e. 'Native' to the OS. |
Measures/Insights
Metrics/Insights that are automatically computed by Germain UX to help you understand the performance of the above KPIs.
Measure |
|---|
# Session For New User |
# Session For Returning User |
% Session For New User |
% Session For Returning User |
Average Active Duration |
Average Color Threshold |
Average Duration |
Average Error # |
Average Feedback Comment # |
Average Inactive Duration |
Average Negative Feedback # |
Average Page Visited |
Average Positive Feedback # |
Count |
Count Unique Access |
Count Unique Application Component |
Count Unique Application Name |
Count Unique Campaign Content |
Count Unique Campaign Medium |
Count Unique Campaign Name |
Count Unique Campaign Source |
Count Unique Campaign Term |
Count Unique Client IP |
Count Unique Client Location City |
Count Unique Client Location Continent |
Count Unique Client Location Country |
Count Unique Client Location Region |
Count Unique Color |
Count Unique Correlation Id |
Count Unique End Time |
Count Unique Environment Browser |
Count Unique Environment Browser Family |
Count Unique Environment Device |
Count Unique Environment OS |
Count Unique Exit Page Path |
Count Unique Exit Page Query |
Count Unique Exit Page Title |
Count Unique Landing Page Path |
Count Unique Landing Page Query |
Count Unique Landing Page Title |
Count Unique Provenance |
Count Unique Ref Subtype |
Count Unique Ref Type |
Count Unique Ref Url |
Count Unique Returning User |
Count Unique Session Id |
Count Unique Status |
Count Unique System Environment |
Count Unique System Name |
Count Unique System Type |
Count Unique Target Environment |
Count Unique Target Hostname |
Count Unique Target Location City |
Count Unique Target Location Continent |
Count Unique Target Location Country |
Count Unique Target Location Region |
Count Unique Target Name |
Count Unique Target Type |
Count Unique User |
Count Unique User Department |
Count Unique User Group |
Count Unique User Location City |
Count Unique User Location Continent |
Count Unique User Location Country |
Count Unique User Location Region |
Count Unique User Role |
Count Unique User Type |
Max Active Duration |
Max Color Threshold |
Max Duration |
Max Error # |
Max Feedback Comment # |
Max Inactive Duration |
Max Negative Feedback # |
Max Page Visited |
Max Positive Feedback # |
Min Active Duration |
Min Color Threshold |
Min Duration |
Min Error # |
Min Feedback Comment # |
Min Inactive Duration |
Min Negative Feedback # |
Min Page Visited |
Min Positive Feedback # |
Percentile (50th) Active Duration |
Percentile (50th) Duration |
Percentile (50th) Error # |
Percentile (50th) Feedback Comment # |
Percentile (50th) Inactive Duration |
Percentile (50th) Negative Feedback # |
Percentile (50th) Page Visited |
Percentile (50th) Positive Feedback # |
Percentile (90th) Active Duration |
Percentile (90th) Duration |
Percentile (90th) Error # |
Percentile (90th) Feedback Comment # |
Percentile (90th) Inactive Duration |
Percentile (90th) Negative Feedback # |
Percentile (90th) Page Visited |
Percentile (90th) Positive Feedback # |
Percentile (95th) Active Duration |
Percentile (95th) Duration |
Percentile (95th) Error # |
Percentile (95th) Feedback Comment # |
Percentile (95th) Inactive Duration |
Percentile (95th) Negative Feedback # |
Percentile (95th) Page Visited |
Percentile (95th) Positive Feedback # |
Percentile (99.9th) Active Duration |
Percentile (99.9th) Duration |
Percentile (99.9th) Error # |
Percentile (99.9th) Feedback Comment # |
Percentile (99.9th) Inactive Duration |
Percentile (99.9th) Negative Feedback # |
Percentile (99.9th) Page Visited |
Percentile (99.9th) Positive Feedback # |
Percentile (99th) Active Duration |
Percentile (99th) Duration |
Percentile (99th) Error # |
Percentile (99th) Feedback Comment # |
Percentile (99th) Inactive Duration |
Percentile (99th) Negative Feedback # |
Percentile (99th) Page Visited |
Percentile (99th) Positive Feedback # |
Standard Deviation Active Duration |
Standard Deviation Duration |
Standard Deviation Error # |
Standard Deviation Feedback Comment # |
Standard Deviation Inactive Duration |
Standard Deviation Negative Feedback # |
Standard Deviation Page Visited |
Standard Deviation Positive Feedback # |
Total Active Duration |
Total Color Threshold |
Total Duration |
Total Error # |
Total Feedback Comment # |
Total Inactive Duration |
Total Negative Feedback # |
Total Page Visited |
Total Positive Feedback # |
Pivots/Insights
Pivots or Insights that are automatically computed by Germain UX to help you understand the performance of [User Session Replay] KPI. Other KPIs have same/more/less pivots depending on what makes senses (we are not listing them here to make this documentation readable, but they are all available when you are editing a portlet.
Pivot |
Access |
Application Component |
Application Name |
Campaign Content |
Campaign Medium |
Campaign Name |
Campaign Source |
Campaign Term |
Client IP |
Client Location City |
Client Location Continent |
Client Location Country |
Client Location Region |
Color |
Correlation Id |
End Time |
Environment Browser |
Environment Browser Family |
Environment Device |
Environment OS |
Exit Page Path |
Exit Page Query |
Exit Page Title |
Landing Page Path |
Landing Page Query |
Landing Page Title |
Provenance |
Ref Subtype |
Ref Type |
Ref Url |
Returning User |
Session Id |
Status |
System Environment |
System Name |
System Type |
Target Environment |
Target Hostname |
Target Location City |
Target Location Continent |
Target Location Country |
Target Location Region |
Target Name |
Target Type |
User |
User Department |
User Group |
User Location City |
User Location Continent |
User Location Country |
User Location Region |
User Role |
User Type |