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Session Replay not available?


You aren't able to view what a user did on your web app. User Monitoring not installed or User Session Replay feature is disabled.


User Monitoring Not Working

Please check Click data not available? for the solutions.

Disabled Configuration

1) UX Profile Settings

  1. Go to Germain Workspace > Left Menu > Analytics > UX Monitoring Profiles

  2. Pick a profile

  3. Make sure Session Replay Monitoring is checked

Component: RUM JS

Feature Availability: 2022.1 or later

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If this problem persists, please contact our support.