Problem

You aren't able to view what a user did on your web app...UX monitoring not installed or user session replay feature is disabled.

Solution

1) User Experience Monitoring not working

Please check User Experience data not available? for the solutions

2) Conguration disabled

2.1) UX Profile Settings:

  1. Go to Analytics > UX Monitoring Profiles

  2. Pick one profile

  3. Make sure Session Replay Monitoring is checked