Session Replay not available?

Session Replay Is Not Available

🔍 Problem

User Monitoring data may be available, but you cannot view the corresponding Session Replay.

This can occur when:

1️⃣ Verify User Monitoring Is Working

First, determine whether GermainUX is receiving User Monitoring data for the affected application and user.

Check whether you can see:

If User Monitoring data is also missing, troubleshoot User Monitoring first.

User Monitoring Data Is Not Available

If User Monitoring data is available but only the recording is missing, continue below.

⚙️ 2. Verify Session Replay Is Enabled

Session Replay must be enabled for the applicable UX Monitoring Profile.

Go to:

Germain Workspace > Settings > Analytics > UX Monitoring Profiles

Then:

1. Select the profile associated with the monitored application.

2. Verify that Session Replay Monitoring is enabled.

3. Enable it if necessary.

4. Save the profile.

🔁 3. Validate with a New Session

After enabling Session Replay:

1. Open the monitored application.

2. Start a new user session.

3. Perform several representative actions.

4. Confirm that the session reaches GermainUX.

5. Open the session.

6. Verify that Session Replay is available.

7. Play the recording and confirm that the expected user activity appears.

8. Verify that privacy, masking, and exclusion settings are applied correctly.

Use a new session when validating a configuration change. A Session Replay cannot be generated retroactively for activity that was not recorded.

❓ If Session Replay Is Still Not Available

If User Monitoring works and Session Replay Monitoring is enabled but the recording is still unavailable:

🔗 Related Documentation

ℹ️ Get Help

The Germain Team can help you set this up. Contact GermainUX Support.