📊 KPIs for Oracle Siebel CRM Monitoring
GermainUX includes preconfigured KPIs for monitoring Oracle Siebel CRM user experience, business processes, availability, components, tasks, errors, crashes, integrations, workflows, database activity, logs, and synthetic transactions.
These KPIs help teams:
|
Benefit |
|---|
|
Measure the experience of actual Siebel users |
|
Identify slow screens, clicks, requests, and workflows |
|
Detect component, server, Gateway, and HTTP outages |
|
Monitor tasks, processes, memory, CPU, and capacity |
|
Analyze Object Manager errors and crashes |
|
Measure EAI, Web Service, Workflow, and database transactions |
|
Track Service Request volume and resolution time |
|
Proactively validate Siebel with synthetic transactions |
|
Correlate user-facing symptoms with server-side causes |
The available KPIs depend on the deployed GermainUX components, enabled data sources, Siebel version, and monitoring configuration.
🎚️ KPI levels
|
Level |
Purpose |
|---|---|
|
UX |
Measures user activity, perceived performance, sessions, clicks, feedback, and workflows |
|
Technology |
Measures Siebel servers, components, tasks, logs, errors, crashes, integrations, and database activity |
|
UX and Technology |
Connects user-facing activity with the corresponding server-side transaction or process |
👥 Real User Experience KPIs
🎥 Session Replay KPIs
Siebel sessions use the standard GermainUX User Monitoring and Session Replay KPIs.
These KPIs provide:
|
Item |
|---|
|
User-session duration |
|
Session status and outcome |
|
Recorded user activity |
|
Replay availability |
|
Application, browser, device, and user context |
|
Errors, business processes, and feedback associated with the session |
See KPIs for User Monitoring and Replay.
🖱️ Click and browser KPIs
|
KPI |
Level |
Data model |
Description |
|---|---|---|---|
|
Siebel JavaScript Console Event |
UX and Technology |
|
Captures a JavaScript console event generated while using Siebel Open UI. |
|
Siebel JavaScript Popup Dialog |
UX and Technology |
|
Captures a Siebel JavaScript popup, alert, error, or validation dialog. |
|
Siebel Mouse Click |
UX |
|
Captures an individual mouse click in the Siebel user interface. |
|
Siebel Outbound HTTP Request |
Technology |
|
Measures an outbound HTTP request initiated from the Siebel browser context. |
|
Siebel User Click |
UX |
|
Measures the cumulative duration of synchronous and asynchronous Siebel activity occurring between two consecutive user clicks. |
|
Siebel Login Txns |
UX and Technology |
|
Measures the duration of a Siebel login transaction. |
The Siebel User Click KPI connects the user’s action with all browser and Siebel requests generated by that action.
💬 User Feedback KPIs
User Feedback KPIs capture positive and negative responses, comments, scores, and the corresponding application and session context.
See KPIs of Real User Feedback Popup.
💼 Business-Process KPIs
|
KPI |
Level |
Data model |
Description |
|---|---|---|---|
|
Siebel BP Escl Req Created |
Technology |
|
Measures the number of escalation requests created for monitored Siebel business processes. |
|
Siebel BP Query Srv Req Created |
Technology |
|
Measures the number of Query Server requests created for monitored Siebel business processes. |
|
Siebel BP User Created |
Technology |
|
Measures user-created Siebel business-process activity. |
|
Siebel Login BP |
UX and Technology |
|
Measures the complete Siebel user-login business process. |
|
Siebel SR BP |
Technology |
|
Measures the duration of a monitored Siebel Service Request business process. |
|
Siebel SR BP Step |
Technology |
|
Measures an individual step within the Service Request business process. |
|
Siebel User Session Backend BP |
UX and Technology |
|
Measures the server-side business process associated with a Siebel user session. |
|
Siebel User Session Backend BP Step |
UX and Technology |
|
Measures an individual server-side step associated with a Siebel user session. |
|
Siebel EAI Session BP |
Technology |
|
Measures a complete Siebel EAI session business process. |
|
Siebel EAI Session BP Step |
Technology |
|
Measures an individual step within a Siebel EAI session. |
Custom business-process definitions can generate additional process and process-step KPIs.
📊 Siebel Data KPIs
|
KPI |
Level |
Data model |
Description |
|---|---|---|---|
|
Siebel Open SR Count |
Technology |
|
Measures the number of open Siebel Service Requests. |
|
Siebel Escalation Request Count |
Technology |
|
Measures the number of Siebel escalation requests. |
|
Siebel SR Resolution Time |
Technology |
|
Measures the time required to resolve a Siebel Service Request. |
|
Siebel Parameter Update |
Technology |
|
Captures a monitored Siebel parameter or configuration update. |
|
Siebel Interaction Activity |
Technology |
|
Captures monitored Siebel interaction activity. |
✅ Availability and Status KPIs
|
KPI |
Level |
Data model |
Description |
|---|---|---|---|
|
Siebel Component Availability |
Technology |
|
Measures availability for an individual Siebel component. |
|
Siebel Gateway Availability |
Technology |
|
Measures Siebel Gateway availability. |
|
Siebel HTTP Availability |
Technology |
|
Measures the availability of the configured Siebel HTTP endpoint. |
|
Siebel Server Availability |
Technology |
|
Measures whether a Siebel server is available. |
|
Siebel Status |
Technology |
|
Captures a Siebel server or component status change, such as server startup. |
|
Siebel Gateway Service Txns |
Technology |
|
Measures the duration of a Siebel Gateway service transaction. |
|
Siebel Server Request Count |
Technology |
|
Measures the number of requests processed by a Siebel server. |
⚙️ Component Resource KPIs
|
KPI |
Level |
Data model |
Description |
|---|---|---|---|
|
Siebel Component CPU |
Technology |
|
Measures CPU usage for a Siebel component. |
|
Siebel Component Process CPU |
Technology |
|
Measures CPU usage for a Siebel task or component process. |
|
Siebel Component Physical Memory |
Technology |
|
Measures physical-memory usage for a Siebel component. |
|
Siebel Component Virtual Memory |
Technology |
|
Measures virtual-memory usage for a Siebel component. |
|
Siebel Component Thread Count |
Technology |
|
Measures the number of threads used by a Siebel component. |
|
Siebel File Size |
Technology |
|
Measures the size of a monitored Siebel log or diagnostic file. |
🔧 Task and Process KPIs
|
KPI |
Level |
Data model |
Description |
|---|---|---|---|
|
Siebel Component Task Count |
Technology |
|
Measures the number of running tasks for each Siebel component. |
|
Siebel Component Task Percent |
Technology |
|
Measures running tasks as a percentage of the component’s configured maximum tasks. |
|
Siebel Failed Task Count |
Technology |
|
Measures the number of failed Siebel tasks. |
|
Siebel Global Background Task Count |
Technology |
|
Measures the total number of running background tasks. |
|
Siebel Global Batch Task Count |
Technology |
|
Measures the total number of running batch tasks. |
|
Siebel Global Interactive Task Count |
Technology |
|
Measures the total number of running interactive tasks. |
|
Siebel Global Task Count |
Technology |
|
Measures the total number of running Siebel tasks. |
|
Siebel MaxTasks Per Process |
Technology |
|
Measures the configured maximum tasks per Siebel process. |
|
Siebel Task Errors |
Technology |
|
Measures task-level errors found in Siebel logs. |
|
Siebel Task Physical Memory |
Technology |
|
Measures physical-memory usage for a Siebel task. |
|
Siebel Task Thread Count |
Technology |
|
Measures the number of threads used by a Siebel task. |
|
Siebel Task Transaction |
Technology |
|
Measures a monitored Siebel task transaction. |
|
Siebel Task Virtual Memory |
Technology |
|
Measures virtual-memory usage for a Siebel task. |
|
Siebel Tasks Per Process - Percent |
Technology |
|
Measures running tasks as a percentage of allowed tasks per process. |
|
Siebel Tasks Per Process - Running |
Technology |
|
Measures the number of running tasks per process. |
⏳ Hung Session and Backlog KPIs
|
KPI |
Level |
Data model |
Description |
|---|---|---|---|
|
Siebel Hung EAI Sessions |
Technology |
|
Measures the number of hung Siebel Enterprise Application Integration sessions. |
|
Siebel Hung User Sessions |
Technology |
|
Measures the number of hung Siebel user sessions. |
|
Siebel WorkMon Backlog |
Technology |
|
Measures the monitored WorkMon backlog. |
|
Siebel WorkMon Backlog Component |
Technology |
|
Measures WorkMon backlog by Siebel component. |
❗ Error KPIs
|
KPI |
Level |
Data model |
Description |
|---|---|---|---|
|
Siebel Errors |
Technology |
|
Measures Siebel errors detected in monitored log files. |
|
Siebel Gateway Errors |
Technology |
|
Measures errors detected in Siebel Gateway logs. |
|
Siebel Container Event |
Technology |
|
Captures Siebel Application Container errors and warnings. |
|
Siebel Task Errors |
Technology |
|
Measures task-related errors detected in Siebel logs. |
|
Siebel SRBroker Blocked Error |
Technology |
|
Captures an SRBroker failure when the broker does not reply within the configured time. |
|
Siebel SRBroker Blocked Warning |
Technology |
|
Measures blocked SRBroker conditions associated with |
|
Siebel SRM Task Hist Error |
Technology |
|
Captures an error associated with Siebel Server Request Manager task history. |
|
SWSE Request Errors |
Technology |
|
Measures errors detected in Siebel Web Server Extension request logs. |
|
Siebel CTI Toolbar Debug Hang |
Technology |
|
Measures CTI Toolbar hangs identified through debug data. |
|
Siebel CTI Toolbar Hang |
Technology |
|
Measures detected Siebel CTI Toolbar hangs. |
💥 Crash KPIs
|
KPI |
Level |
Data model |
Description |
|---|---|---|---|
|
Siebel Component Crash |
Technology |
|
Represents a correlated Siebel component crash assembled from available server evidence. |
|
Siebel Core Crash |
Technology |
|
Captures a Siebel crash detected through a core dump. |
|
Siebel Enterprise Crash |
Technology |
|
Captures a crash detected through the Siebel Enterprise log. |
|
Siebel FDR Crash |
Technology |
|
Captures a crash detected through a Flight Data Recorder file. |
GermainUX correlates related error, Enterprise, FDR, and core evidence and can categorize crashes as new or known.
📦 Siebel Application Container KPIs
|
KPI |
Level |
Data model |
Description |
|---|---|---|---|
|
Siebel Container Event |
Technology |
|
Captures errors and warnings generated by the Siebel Application Container. |
|
Siebel Container Request |
Technology |
|
Measures inbound requests processed by the Siebel Application Container. |
🔗 EAI and Integration KPIs
|
KPI |
Level |
Data model |
Description |
|---|---|---|---|
|
Siebel EAI Event |
Technology |
|
Captures a Siebel EAI session event. |
|
Siebel EAI Session BP |
Technology |
|
Measures the complete duration of a Siebel EAI session. |
|
Siebel EAI Session BP Step |
Technology |
|
Measures an individual EAI session step. |
|
Siebel EAI Txns |
Technology |
|
Measures the duration of a Siebel Enterprise Application Integration transaction. |
|
Siebel Hung EAI Sessions |
Technology |
|
Measures hung EAI sessions. |
|
Siebel Web Service Txns |
Technology |
|
Measures the duration of a Siebel Web Service transaction. |
🗄️ Database KPIs
|
KPI |
Level |
Data model |
Description |
|---|---|---|---|
|
Siebel SQL Queries |
Technology |
|
Measures the duration of a SQL query executed by Siebel. |
|
Siebel Synthetic DB Txns |
Technology |
|
Measures a synthetic database transaction used to validate database availability or performance. |
Correlate SQL-query duration with Siebel user clicks, Object Manager activity, workflows, and business processes to determine whether database activity contributes to user-facing slowness.
📦 Service Transaction KPIs
|
KPI |
Level |
Data model |
Description |
|---|---|---|---|
|
Siebel Bus Svc Invocations |
Technology |
|
Measures the duration of Siebel Business Service invocations. |
|
Siebel State Svc Txns |
Technology |
|
Measures Siebel State Service transaction duration. |
|
Siebel Task Svc Txns |
Technology |
|
Measures Siebel Task Service transaction duration. |
|
Siebel Toolkit Svc Txns |
Technology |
|
Measures Siebel Toolkit Service transaction duration. |
|
Siebel Web Engine Svc Txns |
Technology |
|
Measures Siebel Web Engine service transaction duration. |
|
Siebel Workflow Svc Txns |
Technology |
|
Measures Siebel Workflow Service transaction duration. |
🌐 Web Engine and User Transaction KPIs
|
KPI |
Level |
Data model |
Description |
|---|---|---|---|
|
Siebel User Txns |
UX and Technology |
|
Measures the duration of a Siebel user transaction. |
|
Siebel Web Engine Txns |
Technology |
|
Measures the duration of a Siebel Web Engine transaction. |
|
Siebel Web Engine Svc Txns |
Technology |
|
Measures Web Engine service activity. |
|
Siebel Web Service Txns |
Technology |
|
Measures the duration of a Siebel Web Service transaction. |
|
Siebel Attachment Upload Duration |
Technology |
|
Measures Siebel attachment-upload duration. |
🔁 Workflow KPIs
|
KPI |
Level |
Data model |
Description |
|---|---|---|---|
|
Siebel Workflow Step Txns |
Technology |
|
Measures the duration of an individual Siebel Workflow step transaction. |
|
Siebel Workflow Svc Txns |
Technology |
|
Measures Siebel Workflow Service invocation duration. |
|
Siebel Workflow Txns |
Technology |
|
Measures complete Siebel Workflow transaction duration. |
🤖 Synthetic Monitoring KPIs
|
KPI |
Level |
Data model |
Description |
|---|---|---|---|
|
Siebel Synthetic Txns |
Technology |
|
Measures the duration and outcome of a synthetic Siebel user transaction. |
|
Siebel Synthetic DB Txns |
Technology |
|
Measures a synthetic transaction against the Siebel database. |
Synthetic KPIs can be used to measure:
|
Metric |
|---|
|
Availability |
|
Complete scenario duration |
|
Individual step duration |
|
Success or failure |
|
Execution location |
|
SLA compliance |
📋 Event and Configuration KPIs
|
KPI |
Level |
Data model |
Description |
|---|---|---|---|
|
Siebel Event Log Level |
Technology |
|
Captures a Siebel event-log-level setting or change. |
|
Siebel Parameter Update |
Technology |
|
Captures a monitored Siebel parameter update. |
|
Siebel Interaction Activity |
Technology |
|
Captures monitored Siebel interaction activity. |
|
Siebel Status |
Technology |
|
Captures a Siebel server or component status event. |
⚙️ Using the KPIs
After data collection begins, use GermainUX dashboards and analytics to:
-
Compare user experience across screens, views, applets, users, teams, and environments.
-
Identify the slowest clicks, requests, SQL queries, services, workflows, and business-process steps.
-
Correlate user-facing slowness with tasks, processes, components, integrations, and database activity.
-
Detect unavailable or degraded Siebel servers, Gateways, components, and endpoints.
-
Identify components approaching task or process capacity.
-
Distinguish new errors and crash signatures from recurring issues.
-
Measure users and business processes affected by each issue.
-
Configure SLAs for availability, duration, capacity, errors, and workflow completion.
-
Alert teams when critical KPIs violate their thresholds.
-
Validate resolution by comparing performance before and after a change.
📖 Related documentation
|
Document |
|---|
|
Synthetic User Scenario for Oracle Siebel CRM |
💥 Crash KPIs
|
KPI |
Level |
Data model |
Description |
|---|---|---|---|
|
Siebel Component Crash |
Technology |
|
Represents a correlated Siebel component crash assembled from available server evidence. |
|
Siebel Core Crash |
Technology |
|
Captures a Siebel crash detected through a core dump. |
|
Siebel Enterprise Crash |
Technology |
|
Captures a crash detected through the Siebel Enterprise log. |
|
Siebel FDR Crash |
Technology |
|
Captures a crash detected through a Flight Data Recorder file. |
GermainUX correlates related error, Enterprise, FDR, and core evidence and can categorize crashes as new or known.
📦 Siebel Application Container KPIs
|
KPI |
Level |
Data model |
Description |
|---|---|---|---|
|
Siebel Container Event |
Technology |
|
Captures errors and warnings generated by the Siebel Application Container. |
|
Siebel Container Request |
Technology |
|
Measures inbound requests processed by the Siebel Application Container. |
🔗 EAI and Integration KPIs
|
KPI |
Level |
Data model |
Description |
|---|---|---|---|
|
Siebel EAI Event |
Technology |
|
Captures a Siebel EAI session event. |
|
Siebel EAI Session BP |
Technology |
|
Measures the complete duration of a Siebel EAI session. |
|
Siebel EAI Session BP Step |
Technology |
|
Measures an individual EAI session step. |
|
Siebel EAI Txns |
Technology |
|
Measures the duration of a Siebel Enterprise Application Integration transaction. |
|
Siebel Hung EAI Sessions |
Technology |
|
Measures hung EAI sessions. |
|
Siebel Web Service Txns |
Technology |
|
Measures the duration of a Siebel Web Service transaction. |
🗄️ Database KPIs
|
KPI |
Level |
Data model |
Description |
|---|---|---|---|
|
Siebel SQL Queries |
Technology |
|
Measures the duration of a SQL query executed by Siebel. |
|
Siebel Synthetic DB Txns |
Technology |
|
Measures a synthetic database transaction used to validate database availability or performance. |
Correlate SQL-query duration with Siebel user clicks, Object Manager activity, workflows, and business processes to determine whether database activity contributes to user-facing slowness.
📦 Service Transaction KPIs
|
KPI |
Level |
Data model |
Description |
|---|---|---|---|
|
Siebel Bus Svc Invocations |
Technology |
|
Measures the duration of Siebel Business Service invocations. |
|
Siebel State Svc Txns |
Technology |
|
Measures Siebel State Service transaction duration. |
|
Siebel Task Svc Txns |
Technology |
|
Measures Siebel Task Service transaction duration. |
|
Siebel Toolkit Svc Txns |
Technology |
|
Measures Siebel Toolkit Service transaction duration. |
|
Siebel Web Engine Svc Txns |
Technology |
|
Measures Siebel Web Engine service transaction duration. |
|
Siebel Workflow Svc Txns |
Technology |
|
Measures Siebel Workflow Service transaction duration. |
🌐 Web Engine and User Transaction KPIs
|
KPI |
Level |
Data model |
Description |
|---|---|---|---|
|
Siebel User Txns |
UX and Technology |
|
Measures the duration of a Siebel user transaction. |
|
Siebel Web Engine Txns |
Technology |
|
Measures the duration of a Siebel Web Engine transaction. |
|
Siebel Web Engine Svc Txns |
Technology |
|
Measures Web Engine service activity. |
|
Siebel Web Service Txns |
Technology |
|
Measures the duration of a Siebel Web Service transaction. |
|
Siebel Attachment Upload Duration |
Technology |
|
Measures Siebel attachment-upload duration. |
🔁 Workflow KPIs
|
KPI |
Level |
Data model |
Description |
|---|---|---|---|
|
Siebel Workflow Step Txns |
Technology |
|
Measures the duration of an individual Siebel Workflow step transaction. |
|
Siebel Workflow Svc Txns |
Technology |
|
Measures Siebel Workflow Service invocation duration. |
|
Siebel Workflow Txns |
Technology |
|
Measures complete Siebel Workflow transaction duration. |
🤖 Synthetic Monitoring KPIs
|
KPI |
Level |
Data model |
Description |
|---|---|---|---|
|
Siebel Synthetic Txns |
Technology |
|
Measures the duration and outcome of a synthetic Siebel user transaction. |
|
Siebel Synthetic DB Txns |
Technology |
|
Measures a synthetic transaction against the Siebel database. |
Synthetic KPIs can be used to measure:
|
Metric |
|---|
|
Availability |
|
Complete scenario duration |
|
Individual step duration |
|
Success or failure |
|
Execution location |
|
SLA compliance |
📋 Event and Configuration KPIs
|
KPI |
Level |
Data model |
Description |
|---|---|---|---|
|
Siebel Event Log Level |
Technology |
|
Captures a Siebel event-log-level setting or change. |
|
Siebel Parameter Update |
Technology |
|
Captures a monitored Siebel parameter update. |
|
Siebel Interaction Activity |
Technology |
|
Captures monitored Siebel interaction activity. |
|
Siebel Status |
Technology |
|
Captures a Siebel server or component status event. |
⚙️ Using the KPIs
After data collection begins, use GermainUX dashboards and analytics to:
-
Compare user experience across screens, views, applets, users, teams, and environments.
-
Identify the slowest clicks, requests, SQL queries, services, workflows, and business-process steps.
-
Correlate user-facing slowness with tasks, processes, components, integrations, and database activity.
-
Detect unavailable or degraded Siebel servers, Gateways, components, and endpoints.
-
Identify components approaching task or process capacity.
-
Distinguish new errors and crash signatures from recurring issues.
-
Measure users and business processes affected by each issue.
-
Configure SLAs for availability, duration, capacity, errors, and workflow completion.
-
Alert teams when critical KPIs violate their thresholds.
-
Validate resolution by comparing performance before and after a change.
📖 Related documentation
|
Document |
|---|
|
Synthetic User Scenario for Oracle Siebel CRM |
💥 Crash KPIs
|
KPI |
Level |
Data model |
Description |
|---|---|---|---|
|
Siebel Component Crash |
Technology |
|
Represents a correlated Siebel component crash assembled from available server evidence. |
|
Siebel Core Crash |
Technology |
|
Captures a Siebel crash detected through a core dump. |
|
Siebel Enterprise Crash |
Technology |
|
Captures a crash detected through the Siebel Enterprise log. |
|
Siebel FDR Crash |
Technology |
|
Captures a crash detected through a Flight Data Recorder file. |
GermainUX correlates related error, Enterprise, FDR, and core evidence and can categorize crashes as new or known.
📦 Siebel Application Container KPIs
|
KPI |
Level |
Data model |
Description |
|---|---|---|---|
|
Siebel Container Event |
Technology |
|
Captures errors and warnings generated by the Siebel Application Container. |
|
Siebel Container Request |
Technology |
|
Measures inbound requests processed by the Siebel Application Container. |
🔗 EAI and Integration KPIs
|
KPI |
Level |
Data model |
Description |
|---|---|---|---|
|
Siebel EAI Event |
Technology |
|
Captures a Siebel EAI session event. |
|
Siebel EAI Session BP |
Technology |
|
Measures the complete duration of a Siebel EAI session. |
|
Siebel EAI Session BP Step |
Technology |
|
Measures an individual EAI session step. |
|
Siebel EAI Txns |
Technology |
|
Measures the duration of a Siebel Enterprise Application Integration transaction. |
|
Siebel Hung EAI Sessions |
Technology |
|
Measures hung EAI sessions. |
|
Siebel Web Service Txns |
Technology |
|
Measures the duration of a Siebel Web Service transaction. |
🗄️ Database KPIs
|
KPI |
Level |
Data model |
Description |
|---|---|---|---|
|
Siebel SQL Queries |
Technology |
|
Measures the duration of a SQL query executed by Siebel. |
|
Siebel Synthetic DB Txns |
Technology |
|
Measures a synthetic database transaction used to validate database availability or performance. |
Correlate SQL-query duration with Siebel user clicks, Object Manager activity, workflows, and business processes to determine whether database activity contributes to user-facing slowness.
📦 Service Transaction KPIs
|
KPI |
Level |
Data model |
Description |
|---|---|---|---|
|
Siebel Bus Svc Invocations |
Technology |
|
Measures the duration of Siebel Business Service invocations. |
|
Siebel State Svc Txns |
Technology |
|
Measures Siebel State Service transaction duration. |
|
Siebel Task Svc Txns |
Technology |
|
Measures Siebel Task Service transaction duration. |
|
Siebel Toolkit Svc Txns |
Technology |
|
Measures Siebel Toolkit Service transaction duration. |
|
Siebel Web Engine Svc Txns |
Technology |
|
Measures Siebel Web Engine service transaction duration. |
|
Siebel Workflow Svc Txns |
Technology |
|
Measures Siebel Workflow Service transaction duration. |
🌐 Web Engine and User Transaction KPIs
|
KPI |
Level |
Data model |
Description |
|---|---|---|---|
|
Siebel User Txns |
UX and Technology |
|
Measures the duration of a Siebel user transaction. |
|
Siebel Web Engine Txns |
Technology |
|
Measures the duration of a Siebel Web Engine transaction. |
|
Siebel Web Engine Svc Txns |
Technology |
|
Measures Web Engine service activity. |
|
Siebel Web Service Txns |
Technology |
|
Measures the duration of a Siebel Web Service transaction. |
|
Siebel Attachment Upload Duration |
Technology |
|
Measures Siebel attachment-upload duration. |
🔁 Workflow KPIs
|
KPI |
Level |
Data model |
Description |
|---|---|---|---|
|
Siebel Workflow Step Txns |
Technology |
|
Measures the duration of an individual Siebel Workflow step transaction. |
|
Siebel Workflow Svc Txns |
Technology |
|
Measures Siebel Workflow Service invocation duration. |
|
Siebel Workflow Txns |
Technology |
|
Measures complete Siebel Workflow transaction duration. |
🤖 Synthetic Monitoring KPIs
|
KPI |
Level |
Data model |
Description |
|---|---|---|---|
|
Siebel Synthetic Txns |
Technology |
|
Measures the duration and outcome of a synthetic Siebel user transaction. |
|
Siebel Synthetic DB Txns |
Technology |
|
Measures a synthetic transaction against the Siebel database. |
Synthetic KPIs can be used to measure:
|
Metric |
|---|
|
Availability |
|
Complete scenario duration |
|
Individual step duration |
|
Success or failure |
|
Execution location |
|
SLA compliance |
📋 Event and Configuration KPIs
|
KPI |
Level |
Data model |
Description |
|---|---|---|---|
|
Siebel Event Log Level |
Technology |
|
Captures a Siebel event-log-level setting or change. |
|
Siebel Parameter Update |
Technology |
|
Captures a monitored Siebel parameter update. |
|
Siebel Interaction Activity |
Technology |
|
Captures monitored Siebel interaction activity. |
|
Siebel Status |
Technology |
|
Captures a Siebel server or component status event. |
⚙️ Using the KPIs
After data collection begins, use GermainUX dashboards and analytics to:
-
Compare user experience across screens, views, applets, users, teams, and environments.
-
Identify the slowest clicks, requests, SQL queries, services, workflows, and business-process steps.
-
Correlate user-facing slowness with tasks, processes, components, integrations, and database activity.
-
Detect unavailable or degraded Siebel servers, Gateways, components, and endpoints.
-
Identify components approaching task or process capacity.
-
Distinguish new errors and crash signatures from recurring issues.
-
Measure users and business processes affected by each issue.
-
Configure SLAs for availability, duration, capacity, errors, and workflow completion.
-
Alert teams when critical KPIs violate their thresholds.
-
Validate resolution by comparing performance before and after a change.
📖 Related documentation
|
Document |
|---|
|
Synthetic User Scenario for Oracle Siebel CRM |
💥 Crash KPIs
|
KPI |
Level |
Data model |
Description |
|---|---|---|---|
|
Siebel Component Crash |
Technology |
|
Represents a correlated Siebel component crash assembled from available server evidence. |
|
Siebel Core Crash |
Technology |
|
Captures a Siebel crash detected through a core dump. |
|
Siebel Enterprise Crash |
Technology |
|
Captures a crash detected through the Siebel Enterprise log. |
|
Siebel FDR Crash |
Technology |
|
Captures a crash detected through a Flight Data Recorder file. |
GermainUX correlates related error, Enterprise, FDR, and core evidence and can categorize crashes as new or known.
📦 Siebel Application Container KPIs
|
KPI |
Level |
Data model |
Description |
|---|---|---|---|
|
Siebel Container Event |
Technology |
|
Captures errors and warnings generated by the Siebel Application Container. |
|
Siebel Container Request |
Technology |
|
Measures inbound requests processed by the Siebel Application Container. |
🔗 EAI and Integration KPIs
|
KPI |
Level |
Data model |
Description |
|---|---|---|---|
|
Siebel EAI Event |
Technology |
|
Captures a Siebel EAI session event. |
|
Siebel EAI Session BP |
Technology |
|
Measures the complete duration of a Siebel EAI session. |
|
Siebel EAI Session BP Step |
Technology |
|
Measures an individual EAI session step. |
|
Siebel EAI Txns |
Technology |
|
Measures the duration of a Siebel Enterprise Application Integration transaction. |
|
Siebel Hung EAI Sessions |
Technology |
|
Measures hung EAI sessions. |
|
Siebel Web Service Txns |
Technology |
|
Measures the duration of a Siebel Web Service transaction. |
🗄️ Database KPIs
|
KPI |
Level |
Data model |
Description |
|---|---|---|---|
|
Siebel SQL Queries |
Technology |
|
Measures the duration of a SQL query executed by Siebel. |
|
Siebel Synthetic DB Txns |
Technology |
|
Measures a synthetic database transaction used to validate database availability or performance. |
Correlate SQL-query duration with Siebel user clicks, Object Manager activity, workflows, and business processes to determine whether database activity contributes to user-facing slowness.
📦 Service Transaction KPIs
|
KPI |
Level |
Data model |
Description |
|---|---|---|---|
|
Siebel Bus Svc Invocations |
Technology |
|
Measures the duration of Siebel Business Service invocations. |
|
Siebel State Svc Txns |
Technology |
|
Measures Siebel State Service transaction duration. |
|
Siebel Task Svc Txns |
Technology |
|
Measures Siebel Task Service transaction duration. |
|
Siebel Toolkit Svc Txns |
Technology |
|
Measures Siebel Toolkit Service transaction duration. |
|
Siebel Web Engine Svc Txns |
Technology |
|
Measures Siebel Web Engine service transaction duration. |
|
Siebel Workflow Svc Txns |
Technology |
|
Measures Siebel Workflow Service transaction duration. |
🌐 Web Engine and User Transaction KPIs
|
KPI |
Level |
Data model |
Description |
|---|---|---|---|
|
Siebel User Txns |
UX and Technology |
|
Measures the duration of a Siebel user transaction. |
|
Siebel Web Engine Txns |
Technology |
|
Measures the duration of a Siebel Web Engine transaction. |
|
Siebel Web Engine Svc Txns |
Technology |
|
Measures Web Engine service activity. |
|
Siebel Web Service Txns |
Technology |
|
Measures the duration of a Siebel Web Service transaction. |
|
Siebel Attachment Upload Duration |
Technology |
|
Measures Siebel attachment-upload duration. |
🔁 Workflow KPIs
|
KPI |
Level |
Data model |
Description |
|---|---|---|---|
|
Siebel Workflow Step Txns |
Technology |
|
Measures the duration of an individual Siebel Workflow step transaction. |
|
Siebel Workflow Svc Txns |
Technology |
|
Measures Siebel Workflow Service invocation duration. |
|
Siebel Workflow Txns |
Technology |
|
Measures complete Siebel Workflow transaction duration. |
🤖 Synthetic Monitoring KPIs
|
KPI |
Level |
Data model |
Description |
|---|---|---|---|
|
Siebel Synthetic Txns |
Technology |
|
Measures the duration and outcome of a synthetic Siebel user transaction. |
|
Siebel Synthetic DB Txns |
Technology |
|
Measures a synthetic transaction against the Siebel database. |
Synthetic KPIs can be used to measure:
|
Metric |
|---|
|
Availability |
|
Complete scenario duration |
|
Individual step duration |
|
Success or failure |
|
Execution location |
|
SLA compliance |
📋 Event and Configuration KPIs
|
KPI |
Level |
Data model |
Description |
|---|---|---|---|
|
Siebel Event Log Level |
Technology |
|
Captures a Siebel event-log-level setting or change. |
|
Siebel Parameter Update |
Technology |
|
Captures a monitored Siebel parameter update. |
|
Siebel Interaction Activity |
Technology |
|
Captures monitored Siebel interaction activity. |
|
Siebel Status |
Technology |
|
Captures a Siebel server or component status event. |
⚙️ Using the KPIs
After data collection begins, use GermainUX dashboards and analytics to:
-
Compare user experience across screens, views, applets, users, teams, and environments.
-
Identify the slowest clicks, requests, SQL queries, services, workflows, and business-process steps.
-
Correlate user-facing slowness with tasks, processes, components, integrations, and database activity.
-
Detect unavailable or degraded Siebel servers, Gateways, components, and endpoints.
-
Identify components approaching task or process capacity.
-
Distinguish new errors and crash signatures from recurring issues.
-
Measure users and business processes affected by each issue.
-
Configure SLAs for availability, duration, capacity, errors, and workflow completion.
-
Alert teams when critical KPIs violate their thresholds.
-
Validate resolution by comparing performance before and after a change.
📖 Related documentation
|
Document |
|---|
ℹ️ Get More Information
GermainUX can help determine which monitoring, analytics and automation capabilities are appropriate for your Oracle Siebel CRM environment.
Component: Engine
Feature Availability: 2014.1 or later