KPIs

Preconfigured KPIs to for Oracle Siebel CRM Monitoring. You can create your own KPI, and we can do it for you.

KPI Name	UX Level	Technology Level	Data Model	KPI Description
Siebel Attachment Upload Duration		x	GenericMetric	Duration of Siebel attachment uploads.
Siebel BP Escl Req Created		x	GenericMetric
Siebel BP Query Srv Req Created		x	GenericMetric
Siebel BP User Created		x	GenericMetric
Siebel Bus Svc Invocations		x	SiebelWebServiceTransaction	Siebel Business Services Invocations Duration (in seconds)
Siebel CTI Toolbar Debug Hang		x	GenericEvent	Count of Siebel CTI Toolbar Debug Hang
Siebel CTI Toolbar Hang		x	GenericEvent	Count of Siebel CTI Toolbar Hang
Siebel Component Availability		x	GenericMetric	Siebel Availability per Component
Siebel Component CPU		x	GenericMetric	CPU Usage per Siebel Component
Siebel Component Crash		x	ErrorEvent	Count of Siebel crashes (from server
Siebel Component Physical Memory		x	GenericMetric	Physical Memory usage per Siebel Component
Siebel Component Process CPU		x	GenericMetric	CPU Usage per Siebel Task
Siebel Component Task Count		x	GenericMetric	Count of Siebel Running Tasks per Component
Siebel Component Task Percent		x	GenericMetric	Percentage of Siebel Running Tasks out of all allowed Tasks per Component
Siebel Component Thread Count		x	GenericMetric	Thread count per Siebel Component
Siebel Component Virtual Memory		x	GenericMetric	Virtual Memory usage per Siebel Component
Siebel Container Event		x	SiebelErrorEvent	Siebel Application Container Errors and Warnings
Siebel Container Request		x	InboundHttpRequest	Siebel Application Container Inbound Requests
Siebel Core Crash		x	GenericEvent	Count of Siebel crashes from core log
Siebel EAI Event		x	GenericEvent	Siebel EAI Session event
Siebel EAI Session BP		x	GenericBusinessProcess	Siebel EAI Session Business Process Duration (in seconds)
Siebel EAI Session BP Step		x	GenericBusinessProcessStep	Siebel EAI Session Business Process Step
Siebel EAI Txns		x	SiebelWebServiceTransaction	Siebel Enterprise Application Integration Duration (in seconds)
Siebel Enterprise Crash		x	GenericEvent	Count of Siebel crashes from enterprise log
Siebel Errors		x	SiebelErrorEvent	Count of Siebel errors found in the logs
Siebel Escalation Request Count		x	GenericMetric
Siebel Event Log Level		x	GenericEvent	Siebel Event Log Level
Siebel FDR Crash		x	GenericEvent	Count of Siebel crashes from FDR log
Siebel Failed Task Count		x	GenericMetric	Number of failed tasks.
Siebel File Size		x	GenericMetric	Size of Siebel log file.
Siebel Gateway Availability		x	GenericMetric
Siebel Gateway Errors		x	SiebelErrorEvent	Count of Siebel errors found in Gateway logs
Siebel Gateway Service Txns		x	SiebelServiceTransaction	Siebel Gateway Service Duration (in seconds)
Siebel Global Background Task Count		x	GenericMetric
Siebel Global Batch Task Count		x	GenericMetric
Siebel Global Interactive Task Count		x	GenericMetric
Siebel Global Task Count		x	GenericMetric	Count of All Running Tasks
Siebel HTTP Availability		x	GenericMetric
Siebel Hung EAI Sessions		x	GenericMetric	Count of Siebel Hung Enterprise Application Integration Sessions
Siebel Hung User Sessions		x	GenericMetric	Count of Siebel Hung User Sessions
Siebel Interaction Activity		x	GenericEvent
Siebel Login BP	x	x	GenericBusinessProcess	Siebel User Login Duration
Siebel Login Txns	x	x	SiebelUserTransaction	Siebel Login Transaction Duration (in seconds)
Siebel MaxTasks Per Process		x	GenericMetric	Number of Siebel MaxTasks per Process
Siebel Open SR Count		x	GenericMetric
Siebel Parameter Update		x	GenericEvent
Siebel SQL Queries		x	SiebelDatabaseTransaction	Siebel SQL Query Duration (in seconds)
Siebel SR BP		x	GenericBusinessProcess	Siebel SR Business Process Duration (in seconds)
Siebel SR BP Step		x	GenericBusinessProcessStep	Siebel SR Business Process Step
Siebel SR Resolution Time		x	GenericTransaction
Siebel SRBroker Blocked Error		x	SiebelErrorEvent	SR Broker didn't reply within configurable amount of time.
Siebel SRBroker Blocked Warning		x	SiebelErrorEvent	Number of times SR Broker components were blocked based on SBL-SCB-00011 error code.
Siebel SRM Task Hist Error		x	GenericEvent
Siebel Server Availability		x	GenericMetric	Global Siebel Server Availability (Up or Down)
Siebel Server Request Count		x	GenericMetric
Siebel State Svc Txns		x	SiebelStateServiceTransaction	Siebel Business Services Invocations Duration (in seconds)
Siebel Status		x	GenericEvent	Siebel Server or Component Status ('Server Startup'
Siebel Synthetic DB Txns		x	GenericTransaction
Siebel Synthetic Txns		x	GenericTransaction	Siebel Synthetic Transaction Duration (in seconds)
Siebel Task Errors		x	SiebelErrorEvent	Count of Siebel task errors found in the logs
Siebel Task Physical Memory		x	GenericMetric	Physical Memory usage per Siebel Task
Siebel Task Svc Txns		x	SiebelTaskServiceTransaction	Siebel Business Services Invocations Duration (in seconds)
Siebel Task Thread Count		x	GenericMetric	Thread Count per Siebel Task
Siebel Task Transaction		x	GenericTransaction
Siebel Task Virtual Memory		x	GenericMetric	Virtual Memory usage per Siebel Task
Siebel Tasks Per Process - Percent		x	GenericMetric	Percentage of Siebel Running Tasks out of all allowed Tasks per Process
Siebel Tasks Per Process - Running		x	GenericMetric	Number of Siebel Running Tasks per Process
Siebel Toolkit Svc Txns		x	SiebelToolkitServiceTransaction	Siebel Business Services Invocations Duration (in seconds)
Siebel User Session Backend BP	x	x	GenericBusinessProcess	Siebel User Session Business Process Duration (in seconds)
Siebel User Session Backend BP Step	x	x	GenericBusinessProcessStep	Siebel Session Business Process Step
Siebel User Txns	x	x	SiebelUserTransaction	Siebel User Transaction Duration (in seconds)
Siebel Web Engine Svc Txns		x	SiebelWebEngineTransaction	Siebel Business Services Invocations Duration (in seconds)
Siebel Web Engine Txns		x	SiebelWebServiceTransaction	Siebel Web Engine Duration (in seconds)
Siebel Web Service Txns		x	SiebelWebServiceTransaction	Siebel Web Service Transaction Duration (in seconds)
Siebel WorkMon Backlog		x	GenericMetric
Siebel WorkMon Backlog Component		x	GenericMetric
Siebel Workflow Step Txns		x	SiebelWorkflowStepTransaction	Siebel Workflow Step Transaction Duration (in seconds)
Siebel Workflow Svc Txns		x	SiebelWorkflowServiceTransaction	Siebel Business Services Invocations Duration (in seconds)
Siebel Workflow Txns		x	SiebelWorkflowTransaction	Siebel Workflow Transaction Duration (in seconds)
SWSE Request Errors		x	GenericEvent	Count of Siebel errors found in SWSE logs

Siebel User Monitoring and Replay KPIs

Most of the out of the box KPIs for User Monitoring and Replay apply to the Siebel User Monitoring and Replay.

There are only five Siebel specific KPIs which override the generic ones and should be used instead:

JavaScript Console Event → Siebel JavaScript Console Event
JavaScript Popup Dialog → Siebel JavaScript Popup Dialog
Mouse Click → Siebel Mouse Click
Outbound HTTP Request → Siebel Outbound HTTP Request
User Click → Siebel User Click

Siebel KPI Name	UX Level	Technology Level	Data Model	KPI Description
Siebel JavaScript Console Event	x	x	UxConsoleEvent	Siebel JavaScript console event
Siebel JavaScript Popup Dialog	x	x	UxEvent	Siebel JavaScript popup dialog event
Siebel Mouse Click	x		UxEvent	Event of a user click on Siebel UI
Siebel Outbound HTTP Request		x	SiebelOutboundHttpRequest	Siebel Outbound HTTP request transaction (in seconds)
Siebel User Click	x		UserClick	Cumulative transaction duration of all Salesforce requests and events between 2 consecutive clicks (in seconds). It will contain async and sync transactions