📁 Application Performance Monitoring for ChannelTalk with GermainUX
Germain UX can monitor the health and events occurring via Channel Talk to help identify the quality of communication that goes on between a visitor on a web application and the sales or service individual or an RPA bot.
📋 Collected Data
This data will include:
|
Item |
Description / Details |
|---|---|
|
Generic events |
https://germainux.atlassian.net/wiki/spaces/GERMAINUX/pages/3741220915 |
|
Channel Talk events |
https://developers.channel.io/docs/web-channelio |
|
Messages |
GermainUX monitor messages exchanged between agents, bots, and customers. |
🔗 Integration
Germain UX relies on Channel Talks’s API. More details here: https://developers.channel.io/docs/web-channelio
Component: RUM JS
Feature Availability: 2023.4 or later