Channel Talk Monitoring
Feature
Germain UX can monitor the health and events occurring via Channel Talk to help identify the quality of communication that goes on between a visitor on a web application and the sales or service individual or an RPA bot.
This data will include:
Generic events: Chat/CTI Monitoring.
Channel Talk events: https://developers.channel.io/docs/web-channelio.
Chat events
Integration
Germain UX relies on Channel Talks’s API. More details here: https://developers.channel.io/docs/web-channelio
Component: RUM JS
Feature Availability: 2023.4 or later