Monitoring & Analytics - User Feedback (at scale)
Application Users (when monitored by Germain) have the ability to provide feedback by clicking Thumbs Up/Down icons and/or entering some text and an email address into our Feedback popup windows.
When we built that feature 6 month ago, User Feedback was only visible at the RCA dashboard level. And you had to watch as many User Sessions for each User Feedback.
Now User Feedback is available “at scale” on Aggregate and Drill-through dashboards. You can look at the volume, type, and trend of feedback provided by thousands of users. You can also drilldown to watch any specific feedback(s) for more detail.
Monitored Users provide their feedback in real-time via this popup window that shows up on the Monitored application:
The look-and-feel of this Feedback popup window is configurable to match the monitored application’s look-and-feel.
Feedback is immediately available on Germain Dashboards, such as:
on Aggregate dashboards (you can view volume, types, and feedback trends, at scale):
on Drill-through dashboards:
on RCA dashboard (this is where you can “replay” a user session recorded by Germain)