Automation - GermainUX Docs

Availability2014.1 or later

Agentic approach

Observe to validate

Outcomes

What it improves

Actions

Everything it can do

Controls

Safeguards

Overview

GermainUX Automation turns monitoring and analytics insights into actions. It can automatically respond to user-experience issues, application errors, business-process failures, performance degradation, infrastructure conditions, or other detected events. Actions can run on demand, on a schedule, or automatically when defined conditions are met.

Agentic approach overview

This enables an agentic approach to monitoring and operations, where GermainUX can continuously:

Phase	Description
Observe	Monitor users, business processes, applications, and technologies in real time.
Analyze	Use analytics and AI to identify friction, anomalies, errors, performance issues, impact, and likely causes.
Decide	Evaluate configured rules, thresholds, context, and conditions to determine what should happen next.
Act	Notify teams, create or update incidents, call APIs, execute scripts or SQL, run RPA workflows, change operational settings, or perform other authorized actions.
Validate	Continue monitoring to determine whether the action resolved the issue or whether further action or escalation is required.

Example workflow

For example, GermainUX can:

Detect a new application error

Analyze its impact and context

Create a ticket with the available evidence

Notify the responsible team

Execute an approved remediation

Validate whether the error stops occurring

Other automation capabilities

Automation can also proactively execute synthetic user journeys, validate critical business processes, distribute reports, maintain files, and perform scheduled operational tasks.

Integration: Monitoring + Analytics + AI + Automation

Together, Monitoring + Analytics + AI + Automation allow GermainUX to move beyond identifying issues toward an agentic model that can help detect, understand, act on, and validate issues continuously, while keeping actions governed by configured permissions, rules, and organizational controls.

Business outcomes

Depending on the configured actions, permissions, and integrations, GermainUX Automation can support the following outcomes:

Area	Business outcomes
Application availability and reliability	Reduce downtime by validating critical services and workflows, restarting failed components, executing recovery procedures, and escalating unresolved incidents.
Incident response	Reduce notification and response times by automatically alerting the appropriate teams and creating incidents with the available context.
User experience	Reduce the duration and impact of user-facing issues by notifying support teams, initiating diagnostics, or executing approved recovery actions.
Employee productivity and application adoption	Reduce interruptions and repetitive support work by validating important employee workflows and automating routine corrective actions.
eCommerce and conversion	Protect revenue by continuously validating search, login, cart, checkout, payment, and order-confirmation workflows and escalating failures.
Business-process continuity	Keep critical workflows operating by identifying failed transactions, initiating recovery procedures, and routing exceptions to the responsible team.
Customer experience and support	Accelerate assistance by notifying support teams, creating support records, triggering feedback requests, or initiating approved follow-up workflows when customers encounter significant friction.
IT operations	Reduce repetitive work through scheduled scripts, program execution, file maintenance, log-level changes, WebDriver updates, and other authorized tasks.
Infrastructure and integrations	Improve service continuity by executing authorized API, SQL, SSH, WMI, script, or program-based actions.
Governance and communication	Improve operational consistency through standardized action rules, schedules, notifications, incident creation, and report delivery.

Automated actions

Notifications and incident workflows

Automated action	What GermainUX can do
Alerts by email or SMS	Send templated alerts to configured recipients or distribution lists.
Notifications	Deliver operational notifications through configured channels.
ServiceNow	Create or update ServiceNow records through a configured integration.
Slack	Send messages to configured Slack destinations.
Moogsoft	Forward events or incidents to Moogsoft.
Watch and Be Notified	Watch configured data or conditions and notify designated users when matching activity occurs.

Application and synthetic actions

Automated action	What GermainUX can do
Click and Synthetic User Scenarios	Execute recorded browser workflows for availability checks, transaction validation, and synthetic monitoring.
Program Execution and RPA Bots	Run authorized programs and RPA workflows through the GermainUX Engine.
HTTP and HTTPS Execution	Call web endpoints, APIs, webhooks, or other HTTP-based services.
Website Crawler	Crawl configured websites automatically.
Website Audit and SEO	Execute automated website and SEO audits.

System and operational actions

Automated action	What GermainUX can do
Script Execution	Execute authorized BAT, Perl, PowerShell, Python, or shell scripts.
SSH Execution	Run authorized commands on remote systems through SSH.
WMI Execution	Execute configured Windows management operations through WMI.
SQL Execution	Run configured SQL statements or stored procedures against authorized databases.
Log-Level Auto-Setting	Change configured application or component log levels automatically.
WebDriver Auto-Update	Maintain compatible browser drivers used by synthetic scenarios.

File actions

Automated action	What GermainUX can do
File Archiving	Compress and move files according to configured schedules, patterns, and retention rules.
File Deletion and Purge	Remove eligible files according to configured criteria and retention requirements.
File Download	Download files from configured sources for subsequent processing.

Automated report delivery

Automated action	What GermainUX can do
Reports	Generate and distribute configured reports automatically on a schedule.

Execution controls

Automated actions can be initiated manually, scheduled for recurring execution, or triggered when configured conditions are met.

Configuration	Purpose
Rules	Define the conditions and logic that determine when an action runs.
Action Scheduling	Run an action at configured times or intervals.
Automated Actions	Configure notification, remediation, recovery, orchestration, and transactional actions.

Requirements and safeguards

Actions run with the permissions, credentials, network access, and GermainUX components configured for the target environment. Availability depends on the selected action and deployment architecture.

Test data-changing, customer-facing, infrastructure, and remediation actions in a non-production environment before enabling unattended execution. Apply least-privilege access and follow the organization’s security, approval, privacy, and change-management policies.

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Contact GermainUX Support

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The content of this document is proprietary to GERMAIN SOFTWARE.

Agentic approach

Outcomes

Actions

Controls

​Overview

​Agentic approach overview

​Example workflow

​Other automation capabilities

​Integration: Monitoring + Analytics + AI + Automation

​Business outcomes

​Automated actions

​Notifications and incident workflows

​Application and synthetic actions

​System and operational actions

​File actions

​Automated report delivery

​Execution controls

​Requirements and safeguards

​Get Help

Contact GermainUX Support

Can't find what you need?

Overview

Agentic approach overview

Example workflow

Other automation capabilities

Integration: Monitoring + Analytics + AI + Automation

Business outcomes

Automated actions

Notifications and incident workflows

Application and synthetic actions

System and operational actions

File actions

Automated report delivery

Execution controls

Requirements and safeguards

Get Help