📊 Report Formats and Scheduling
GermainUX reports can be generated in CSV, PDF, or HTML, making them easy to distribute and integrate with existing tools and workflows.
📁 Report Types
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Type |
Description |
|---|---|
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Manual |
Generate a report on demand from the GermainUX Workspace. |
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Scheduled |
Generate and distribute a report automatically at a configurable frequency. |
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SLA-triggered |
Generate a report automatically when a specified SLA condition is met. |
📄 Report Examples
Clients can create custom reports in minutes for a wide range of business and technology use cases.
👥 Adoption and Productivity
|
Report |
Description |
|---|---|
|
Adoption Report |
Measures application and feature adoption across users, teams, roles, and business areas.
|
|
Top Active Users |
Identifies the users with the highest levels of application activity. 
|
|
Most Navigated Views |
Highlights the pages, screens, or views users access most frequently. 
|
|
Top Searches |
Summarizes the most common searches performed by users. 
|
|
Service Request Report |
Tracks service-request activity, volume, performance, and outcomes. 
|
🛒 Conversion and eCommerce
|
Report |
Description |
|---|---|
|
Conversion and Revenue Report |
Tracks conversion performance and its effect on revenue. 
|
|
Conversion Funnel Report |
Measures progression and abandonment across each stage of a conversion journey. 
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Traffic and Engagement Quality Report |
Evaluates visitor traffic, engagement, and interaction quality. 
|
|
Product Discovery and Shopping Intent Report |
Analyzes how visitors discover products and signals of purchase intent. 
|
|
Product Interaction and Cart Behavior Report |
Examines product engagement, cart additions, removals, and abandonment patterns. 
|
|
Order Insights Report |
Provides recurring insights into order activity and performance. |
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Out-of-Stock Product Report |
Identifies unavailable products and their potential business impact. 
|
|
Unavailable Product Options Report |
Identifies product sizes, colors, or other options requested by customers but unavailable for purchase. 
|
|
Recommendations Report |
Provides prioritized recommendations for improving conversion. 
|
❗ User Experience and Friction
|
Report |
Description |
|---|---|
|
eCommerce Friction Report |
Summarizes user-experience issues affecting product discovery, checkout, and conversion. 
|
|
CRM Friction Report |
Identifies workflow, usability, and performance issues affecting CRM users. 
|
|
User-Facing Error Report |
Summarizes software errors encountered by users and helps quantify their impact.
|
⚙️ Technology
|
Report |
Description |
|---|---|
|
Technology Report |
Summarizes application, infrastructure, performance, and availability issues. 
|
|
SMTP Timeout Report |
Identifies SMTP operations that timed out or exceeded expected response thresholds.
|
🔧 Report Editor
The Report Editor provides the tools required to build and maintain reports.
|
Action |
Description |
|---|---|
|
Create or edit queries |
Define the data included in a report. |
|
Preview results |
Validate query results before generating or distributing the report. |
|
Add multiple queries |
Combine data from several queries within one report. |
|
Edit the report template |
Open and customize the template that controls the report’s content and presentation. |
📃 Create a Report
See Create a Report for configuration instructions.
🔗 Links to Accelerate Collaboration and Resolution
Reports can contain actionable links that help users collaborate or initiate remediation directly from the report.
|
Action |
Description |
|---|---|
|
Mute or Unmute |
Pause or resume automatic report notifications for the current user. |
|
|
Contact an affected customer, user, or team directly. |
|
Restart |
Trigger an authorized action to restart a service, process, or component. |
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Assign |
Assign an issue to a teammate or responsible team. |
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Custom Action |
Trigger a custom automation configured for the report or its underlying alert. |
The actions available depend on the report configuration and the current user’s permissions. Actions with operational impact may include an approval step.
ℹ️ Get Help
The Germain Team can help you set this up. Contact GermainUX Support.
Component: Engine
Feature Availability: 2014.1 or later