Reports | Germain Documentation

📊 Report Formats and Scheduling

GermainUX reports can be generated in CSV, PDF, or HTML, making them easy to distribute and integrate with existing tools and workflows.

📁 Report Types

Type	Description
Manual	Generate a report on demand from the GermainUX Workspace.
Scheduled	Generate and distribute a report automatically at a configurable frequency.
SLA-triggered	Generate a report automatically when a specified SLA condition is met.

📄 Report Examples

Clients can create custom reports in minutes for a wide range of business and technology use cases.

👥 Adoption and Productivity

Report	Description
Adoption Report	Measures application and feature adoption across users, teams, roles, and business areas.
Top Active Users	Identifies the users with the highest levels of application activity.
Most Navigated Views	Highlights the pages, screens, or views users access most frequently.
Top Searches	Summarizes the most common searches performed by users.
Service Request Report	Tracks service-request activity, volume, performance, and outcomes.

🛒 Conversion and eCommerce

Report	Description
Conversion and Revenue Report	Tracks conversion performance and its effect on revenue.
Conversion Funnel Report	Measures progression and abandonment across each stage of a conversion journey.
Traffic and Engagement Quality Report	Evaluates visitor traffic, engagement, and interaction quality.
Product Discovery and Shopping Intent Report	Analyzes how visitors discover products and signals of purchase intent.
Product Interaction and Cart Behavior Report	Examines product engagement, cart additions, removals, and abandonment patterns.
Order Insights Report	Provides recurring insights into order activity and performance.
Out-of-Stock Product Report	Identifies unavailable products and their potential business impact.
Unavailable Product Options Report	Identifies product sizes, colors, or other options requested by customers but unavailable for purchase.
Recommendations Report	Provides prioritized recommendations for improving conversion.

❗ User Experience and Friction

Report	Description
eCommerce Friction Report	Summarizes user-experience issues affecting product discovery, checkout, and conversion.
CRM Friction Report	Identifies workflow, usability, and performance issues affecting CRM users.
User-Facing Error Report	Summarizes software errors encountered by users and helps quantify their impact.

⚙️ Technology

Report	Description
Technology Report	Summarizes application, infrastructure, performance, and availability issues.
SMTP Timeout Report	Identifies SMTP operations that timed out or exceeded expected response thresholds.

🔧 Report Editor

The Report Editor provides the tools required to build and maintain reports.

Action	Description
Create or edit queries	Define the data included in a report.
Preview results	Validate query results before generating or distributing the report.
Add multiple queries	Combine data from several queries within one report.
Edit the report template	Open and customize the template that controls the report’s content and presentation.

8. Report_Editor_shortened.gif — Report Editor to quickly enable a report - GermainUX

📃 Create a Report

See Create a Report for configuration instructions.

🔗 Links to Accelerate Collaboration and Resolution

Reports can contain actionable links that help users collaborate or initiate remediation directly from the report.

Action	Description
Mute or Unmute	Pause or resume automatic report notifications for the current user.
Email	Contact an affected customer, user, or team directly.
Restart	Trigger an authorized action to restart a service, process, or component.
Assign	Assign an issue to a teammate or responsible team.
Custom Action	Trigger a custom automation configured for the report or its underlying alert.

The actions available depend on the report configuration and the current user’s permissions. Actions with operational impact may include an approval step.

Feature Availability: 2024.2 or later