eScript & Browser Real-time Debugger for Oracle Siebel CRM (Configure)

Features

Here are details on how to configure Germain UX to debug eScript in Siebel CRM.

This assumes you have already deployed Germain UX - RUM EXT.

Configure

If any of your Siebel CRM users experience technology-related issues (such as errors, browser freezes, etc.) and you require 'deeper' insights, similar to what Google Chrome's DevTools offers, but without bothering your Siebel CRM users, then you need to deploy the Germain UX JS Profiler browser extension to their Siebel CRM desktop (and this can be done without inconveniencing your Siebel CRM users). The JS Profiler browser extension will collect advanced insights into the Apex code, JavaScript code, and other browser objects to better understand the root cause of the user's error. For more details on how to deploy the Germain UX JS Profiler, please refer to the deployment guide.

KPIs

Please go here to see KPIs | Click-KPIs.

Dashboards

A number of dashboards are preconfigured for Siebel CRM, here are just a few main ones, but there might be more.

• Go to Germain Workspace > Left Menu > Dashboards > All

• Search for any “Siebel…” dashboards, such as:
  Siebel Performance
  Siebel Availability

Component: RUM Ext

Feature Availability: 2018.4 or later