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Availability2017.1 or later

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Incidence Intelligence for BigPanda using GermainUX

GermainUX detects frictions affecting CRM, ERP, eCommerce, and custom applications, including failed transactions, slow response times, application errors, and disrupted user workflows. By sending actionable alerts to BigPanda, GermainUX helps IT operations teams:
  • Detect business-impacting issues: Identify application frictions affecting conversion, adoption, and productivity.
  • Enrich incident correlation: Connect technical alerts with affected users, transactions, and business processes.
  • Accelerate root cause analysis: Provide AI-powered analysis, transaction diagnostics, and session replay.
  • Prioritize incidents: Focus on issues with the greatest business impact.
  • Validate resolution: Confirm that affected transactions and user workflows are performing normally after remediation.

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Example

GermainUX detects a 15% increase in checkout failures, identifies the affected transactions and user sessions, and sends business-impact context to BigPanda for alert correlation and incident prioritization.

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Integration

GermainUX can send structured alerts to BigPanda through its event ingestion API, including issue severity, affected applications, technical evidence, and business-impact context. This integration connects GermainUX Operational Experience Intelligence with BigPanda IT Incident Intelligence, helping teams detect, prioritize, investigate, and resolve issues faster.

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Configuration

For setup instructions, see BigPanda Alerts API Documentation.Additional Resources

Deploy

Monitoring or automation for BigCommerce

AI

Insights & Recommendations

Analytics

More Analytics Features

Automation

More Automation Features

Dashboards

Dashboards and reports overview

Reports

Automatic and scheduled reports

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Get Help

Contact GermainUX Support

The Germain Team can help you set this up.

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The content of this document is proprietary to GERMAIN SOFTWARE.