Business Process Monitoring for Oracle Siebel CRM (Configure)
Features
Here are details on how to configure Germain UX to monitor performance of Business Processes in Siebel CRM and let Germain find what part of your workflows are inefficient and why.
This assumes you have already deployed Germain UX - RUM JS and/or Germain UX - Engine into your Siebel CRM instance.
Configure
Germain is capable of automating the identification of inefficient workflows or users who are wasting valuable time (e.g., a customer taking 8 minutes to place an order instead of 2 minutes), and Germain can do this at scale. For this purpose, here is the guide on how to monitor your critical workflow on your Oracle Siebel CRM. Alternatively, as usual, feel free to contact us, and we can configure it for you.
KPIs
Please go here to see KPIs for Siebel Business Processes.
Dashboards
A number of dashboards are preconfigured for Siebel CRM, here are just a few main ones, but there might be more.
Go to Germain Workspace > Left Menu > Dashboards > All
Search for any “Siebel…” dashboards, such as:
Siebel Business Process or Biz Ops
Feature Availability: 2017.2 or later