Breadcrumbs

Analytics for Siebel CRM - Crash RCA dashboard

Description

The new Correlation engine is preconfigured to help identify root-cause of a Siebel Crash, the dashboard that present the RCA looks like this:


  1. Description of the crash
    image2018-8-28_15-30-53.png

  2. Files and/or Events (produced  by the application crash)

    1. Core root-cause analysis

    2. FDR file root-cause analysis

    3. Enterprise and Object Manager log files root-cause analysis

    image2018-8-28_15-31-38.png

  3. User Error(s):
    image2018-8-28_15-34-33.png

  4. User(s) that lost their session:

    image2018-8-28_15-31-53.png

  5. Infrastructure Trend Analysis (Memory, Cpu, Network Usage of the crashed process, etc)
    image2018-8-28_15-33-24.png

  6. Recorded video of the User Scenario (includes mouse moves, clicks, value that used selected on picklists, dropdowns....and data that used typed) 
    image2018-8-28_15-45-45.png

  7. Browser Transaction (of the user session that caused the crash):
    image2018-8-28_15-34-7.png

  8. Server Transaction  (of the user session that caused the crash):
    image2018-8-28_15-33-57.png

  9. Browser Transaction of all user sessions (that had a session running within that process)
    image2018-8-28_15-33-47.png

  10. Server Transaction of all user sessions (that had a session running within that process)
    image2018-8-28_15-33-36.png