Germain UX integrates with all access points that are offered by Salesforce Experience Cloud, including:
SFDC DXP User Interfaces/Browser for
SFDC DXP Mobile App for
Native mobile app and device monitoring via Germain UX - Mobile App
SFDC DXP Rest APIs
Health and usage monitoring via Germain UX Engine
User Monitoring and Replay Deployment for Salesforce Experience Cloud
There is one simple way of enabling Real User Experience and Session Replay Monitoring for Salesforce Experience Cloud:
How-to Video: Salesforce Cloud Experience Monitoring Deployment Steps
Go to Germain Workspace > Left Menu > Wizard > Salesforce Experience Cloud
Enter Name, URL, Privacy details and BOT/Crawler exclusion or not for your SFDC Experience Cloud.
Fill in the form and click FINISH to deploy this monitoring
Go to Germain Workspace > Left Menu > Analytics > UX Monitoring Profiles
Select UX Monitoring Profile recently created
Business Process Monitoring Deployment for Salesforce Experience Cloud
Germain is capable of automating the identification of inefficient workflows or users who are wasting valuable time (e.g., a customer taking 8 minutes to place an order instead of 2 minutes), and Germain can do this at scale. For this purpose, here is the guide on how to monitor your critical workflow on your Salesforce Experience Cloud store. Alternatively, as usual, feel free to contact us, and we can configure it for you.
Application Monitoring Deployment for Salesforce Experience Cloud
Essential health and performance monitoring for Salesforce Experience Cloud occurs via Germain UX RUM JS (above). However, more complex application level monitoring can be automated via Germain UX Engine.
Synthetic User Scenario Recorder for Salesforce Experience Cloud
RPA Bot Recorder is another browser extension (part of Germain UX) that makes it easier for you to record a synthetic user scenario with Selenium. Once the Selenium script is recorded, you can allow Germain to manage it by deploying it for thousands of URLs, locations, remotely upgrading it, restarting it, and more.
The primary purpose of running a synthetic user scenario 24/7 is to detect user issues before they impact real users by simulating a user browsing your SFDC application 24/7 at your desired frequency.
Here are steps to deploy Germain UX RPA Bot Recorder.
RPA Bots to further enhance Salesforce Experience Cloud
And here is a list of the other RPA Bot mechanisms that are offered in Germain UX to detect issues before they impact the business or proactively resolve low-hanging fruit issues (automatic data updates, automatic restart of a failed integration, etc.)
Feature Availability: 2023.1 or later