⭐ Feature
Germain UX RUM JS monitors end users' interactions with 3rd party chats/CTI plugins available on the monitored web application. The following data will be collected by this generic monitoring:
✨ Events
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Event |
Details |
|---|---|
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Chat Expanded |
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Chat Hidden |
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Chat Minimized |
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Conversation Started |
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Conversation Ended |
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Message Sent (from visitor to agent, from agent to visitor, offline message from visitor when agent is not available) |
|
|
Link Clicked |
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📊 Transactions
|
Transaction |
Details |
|---|---|
|
Conversation Duration |
|
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Operator Response Time (duration from visitor sent msg to operator reply) |
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Operator Available |
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Operator Not Available |
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KPIs
Web Analytics KPIs, Pivots & Measures | Chat/CTI Monitoring KPIs
🔗 Integration
Germain UX integrates with most common CTI and Chat technologies, such as:
|
Technology |
Reference |
|---|---|
|
Genesys |
https://germainux.atlassian.net/wiki/spaces/GERMAINUX/pages/3681658044 |
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Olark |
https://germainux.atlassian.net/wiki/spaces/GERMAINUX/pages/3777527874 |
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Channel Talk |
https://germainux.atlassian.net/wiki/spaces/GERMAINUX/pages/4002381825 |
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please contact us for others. |
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Component: RUM JS
Feature Availability: