Troubleshooting

Tips on how to troubleshoot Germain UX if you ever experience issues with it. Else just contact us.

Bad Characters in your Exported csv/xls file?

Errors on Germain dashboard?

File Desciptor Limit Preventing Connections

Home page not coming up after login

Instance or Service Cannot Start

Metrics being stored on the DB?

No Data

Percentiles - how are they calculated?

Slow First Page or Login to Your Web App

Slow Germain dashboard caused by unusable oracle db indexes

Unable to log on to Germain UX or login takes 30sec or longer?

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.