GermainUX-Enterprise - On Cloud | Germain Documentation

🏗️ GermainUX Enterprise – Cloud

GermainUX Cloud provides a fully managed deployment of GermainUX Enterprise without requiring your organization to install or operate the central GermainUX platform.

Germain Software provisions and manages a dedicated GermainUX Enterprise environment. You deploy only the monitoring components required for your applications, users, infrastructure, and technologies.

🔍 Overview

GermainUX Enterprise provides the central platform for:

Feature
Monitoring configuration
Data collection and processing
Analytics and root-cause analysis
AI-assisted analysis
Dashboards and reports
Alerts and SLA management
Session Replay
Automation
User and access management
Security, privacy, and retention configuration

⏳ When to Use GermainUX Cloud

Choose GermainUX Cloud when you want:

Use Case
Fast deployment
Minimal central infrastructure to manage
A dedicated GermainUX environment
Centralized monitoring across cloud and on-premise systems
Monitoring components deployed close to protected systems
Germain Software to operate and maintain GermainUX Enterprise

If your organization must operate GermainUX Enterprise within infrastructure it controls, use GermainUX Enterprise – On-Premise.

🧭 Architecture

GermainUX Enterprise runs in a dedicated, isolated cloud environment managed by Germain Software.

A typical deployment is:

Applications / Users / Infrastructure → GermainUX Monitoring Components → HTTPS → GermainUX Enterprise

Monitoring components can run within your network, cloud environment, application servers, browsers, workstations, or mobile applications.

🧩 Components

Component	Typical Deployment
GermainUX Enterprise	GermainUX Cloud
GermainUX Engine	Near applications, databases, infrastructure, APIs, or services
GermainUX Agent	Windows workstations or servers
GermainUX Code Profiler	Application servers or supported runtimes
GermainUX JS Profiler	Supported user browsers
GermainUX RUM JS	Monitored web applications
GermainUX RUM Extension	Supported user browsers
GermainUX RUM Windows	Windows user workstations
GermainUX Mobile App	Supported Android applications and devices
GermainUX RPA Bot Recorder	Administrator or test workstation

📶 Network Requirements

Components deployed within your environment typically require:

Requirement
Outbound HTTPS connectivity
TCP port 443
Access to your assigned GermainUX Cloud URL
Proxy configuration when required
Applicable firewall or allowlist rules

Inbound access from GermainUX Cloud to your internal network is generally not required when locally deployed components initiate the connection.

Additional connectivity depends on the applications and technologies being monitored.

🚀 Deployment Overview

Deployment steps:

Define the applications, users, technologies, and use cases to monitor.
Define security, privacy, authentication, and retention requirements.
Select the appropriate cloud region and environment structure.
Germain Software provisions GermainUX Enterprise.
Configure users, roles, authentication, privacy, and retention.
Validate network connectivity.
Deploy the required monitoring components.
Configure the first monitored application.
Validate data collection, dashboards, alerts, and Session Replay.
Expand monitoring to additional applications and environments.

📋 Management Responsibilities

Area	Responsibility
GermainUX Enterprise infrastructure and operation	Germain Team
GermainUX platform maintenance	Germain Team
Applications and use cases to monitor	Your organization
Corporate firewall and proxy configuration	Your organization
Monitoring authorization and privacy requirements	Your organization
Monitoring component deployment	Your organization, with Germain Team assistance when required
Monitoring configuration and validation	Shared

🔒 Security and Data Privacy

Before production deployment, define:

Item
Applications and environments that may be monitored
Users and workflows that may be monitored
Data that may be collected
Values that must be excluded, masked, or anonymized
Whether Session Replay may be enabled
Who may access monitoring data
Who may access Session Replay
Data-retention requirements
Applicable employee or user notification requirements

✅ Validate

Confirm that:

Check
GermainUX Enterprise is available.
Authorized users can access Germain Workspace.
Monitoring components can connect.
Expected monitoring data is received.
Dashboards and analysis contain expected data.
Alerts operate correctly.
Session Replay operates where enabled.
Privacy rules behave as expected.

📦 Deploy Monitoring Components

Continue with the component required for your use case:

Component
GermainUX Agent
GermainUX Engine
GermainUX Mobile App
GermainUX Code Profiler
GermainUX JS Profiler
GermainUX RPA Bot Recorder
GermainUX RUM Extension
GermainUX RUM JS
GermainUX RUM Windows

📞 Support

For assistance installing, configuring, or troubleshooting GermainUX-Agent, contact GermainUX Support.

Component: Agent, Engine, Enterprise – On-Premise

Feature Availability: 2014.1 or later