Tip - Proactive & Smarter Monitoring

Customer

ANZ Bank

Description

This client wanted to proactively and intelligently monitor and resolve failing web servers in a complete automated way, with no team involvement.

• Proactively monitor 10 different URLs (via synthetic http transaction)

• Alert when 3 of these URLs fail

• Automate creation of a ticket in ServiceNow

• Auto-restart the 3 failing web servers

Solution

• Proactively monitor 10 different URLs (via synthetic http transaction)

  • Add 10 web servers in Data Sources (Germain workspace > left menu > Data Sources)

    

  • Add 10 “http scenarios” (Germain workspace > left menu > wizard > Http Scenario Component Deployment)

    

    

    

    

  • Setup a single KPI to match the synthetic transactions generated by the HTTP monitors. (Germain workspace > Analytics > KPIs; Add New Configuration)
    

    

  • Create a fact-based SLA to color individual synthetic transactions based on success / failure state:
    

    

    

• Alert when 3 of these URLs fail

  • Create an aggregate SLA to trigger when 3 or more servers are not reachable. The schedule of the aggregate SLA should match the one selected for the HTTP monitors (for example, if your monitors connect every 5 minutes, also evaluate the SLA every 5 minutes):
    

    

    

    

• Automate creation of a ticket in ServiceNow

  • Select your SNOW HTTP Action as part of the final step to be executed if there are 3 or more failures:
    

    

• Auto-restart the 3 failing web servers

  • Once the SLA has been created, you can set up an action to restart the web servers in case of failure. (Germain workspace > Automation > SSH; Add New Configuration)