Monitoring & Analytics - SFDC Case & Endpoint

Customer

Largest US-Based Healthcare

Use Cases

Example of use cases where germain tracks and alerts whenever:

1. Credit Card (of a Case in SFDC/Salesforce.com) stays in “submitted” status for more than 30 minutes

2. Membership Orders (of a Case in SFDC) stays in “submitted” status for more than 30 min

3. HTTP endpoint is changed

4. MX Orders endpoint is changed

Other benefits here: Salesforce Monitoring (Classic, Lightning)

Notes

• To monitor SFDC Cases (or any other Business Data), you need:

  • Access to one of these 3 SFDC data sources:

    • SFDC SOQL

    • SFDC JDBC Driver

    • SFDC UI

  • Deploy one of these 2 germain components

    • Engine/Rule (for SFDC SOQL or JDBC Driver)

    • Browser Extension (for SFDC UI)

  • Configure Document Audit feature

• SFDC Endpoints are available in SFDC: Setup > Custom Metadata Types > HTTP Endpoints