Monitoring & Analytics - SFDC Case & Endpoint
Customer
Largest US-Based Healthcare
Use Cases
Example of use cases where germain tracks and alerts whenever:
Credit Card (of a Case in SFDC/Salesforce.com) stays in “submitted” status for more than 30 minutes
Membership Orders (of a Case in SFDC) stays in “submitted” status for more than 30 min
HTTP endpoint is changed
MX Orders endpoint is changed
Other benefits here: Salesforce Monitoring (Classic, Lightning)
Notes
To monitor SFDC Cases (or any other Business Data), you need:
Access to one of these 3 SFDC data sources:
SFDC SOQL
SFDC JDBC Driver
SFDC UI
Deploy one of these 2 germain components
Engine/Rule (for SFDC SOQL or JDBC Driver)
Browser Extension (for SFDC UI)
Configure Document Audit feature
SFDC Endpoints are available in SFDC: Setup > Custom Metadata Types > HTTP Endpoints