Customer
Largest US-Based Healthcare
Use Cases
Example of use cases where germain tracks and alerts whenever:
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Credit Card (of a Case in SFDC/Salesforce.com) stays in “submitted” status for more than 30 minutes
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Membership Orders (of a Case in SFDC) stays in “submitted” status for more than 30 min
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HTTP endpoint is changed
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MX Orders endpoint is changed
Other benefits here: Salesforce (Classic, Lightning)
Notes
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To monitor SFDC Cases (or any other Business Data), you need:
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Access to one of these 3 SFDC data sources:
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SFDC SOQL
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SFDC JDBC Driver
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SFDC UI
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Deploy one of these 2 germain components
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Engine/Rule (for SFDC SOQL or JDBC Driver)
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Browser Extension (for SFDC UI)
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Configure Document Audit feature
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SFDC Endpoints are available in SFDC: Setup > Custom Metadata Types > HTTP Endpoints
