User Monitoring and Session Replay for Oracle Siebel CRM (Configure)
Features
Here are details on how to configure Germain UX to monitor Real Users of Siebel CRM and analyze their experience with it.
This assumes you have already deployed Germain UX - RUM JS into your Siebel CRM instance.
Configure
There is one simple way of enabling Real User Experience and Session Replay Monitoring for Oracle Siebel CRM:
Go to Germain Workspace > Left Menu > Wizard > Siebel OpenUI
Siebel CRM OpenUI Wizard in Germain UX
Enter Name, URL, Privacy details and BOT/Crawler exclusion or not for your Oracle Siebel CRM.
Details of Oracle Siebel CRM Wizard in Germain UX
Fill in the form and click FINISH to deploy this monitoring
Go to Germain Workspace > Left Menu > Analytics > UX Monitoring Profiles
Select UX Monitoring Profile recently created.
KPIs
Please go here to see KPIs for Siebel User Experience.
Dashboards
A number of dashboards are preconfigured for Siebel CRM, here are just a few main ones, but there might be more.
Go to Germain Workspace > Left Menu > Dashboards > All
Search for any “Siebel…” dashboards, such as:
Siebel User Experience
Siebel Marketing
Component: RUM JS
Feature Availability: 2017.2 or later