Here are details on how to configure Germain UX to monitor Real Users of Siebel CRM and analyze their experience with it.
This assumes you have already deployed Germain UX - RUM JS into your Siebel CRM instance.
There is one simple way of enabling Real User Experience and Session Replay Monitoring for Oracle Siebel CRM:
Go to Germain Workspace > Left Menu > Wizard > Siebel OpenUI
Enter Name, URL, Privacy details and BOT/Crawler exclusion or not for your Oracle Siebel CRM.
Fill in the form and click FINISH to deploy this monitoring
Go to Germain Workspace > Left Menu > Analytics > UX Monitoring Profiles
Select UX Monitoring Profile recently created.
Please go here to see KPIs for Siebel User Experience.
A number of dashboards are preconfigured for Siebel CRM, here are just a few main ones, but there might be more.
Go to Germain Workspace > Left Menu > Dashboards > All
Search for any “Siebel…” dashboards, such as:
Siebel User Experience
Feature Availability: 2017.2 or later