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ComponentsEngineJS ProfilerMobile AppRPA Bot RecorderRUM ExtRUM JS
Availability2017.1 or later

What feedback captures

What feedback reveals

Prerequisites

Deploy monitoring components first

Analyze User Feedback

Review and segment responses

Dashboards

Find feedback dashboards quickly

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Overview

GermainUX enables Salesforce users to provide positive or negative feedback directly from the application while they work. Users can also add comments explaining their experience.

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What feedback captures

Each submission is captured in real time and correlated with the user’s monitored session, helping teams understand:
  • What the user was doing when feedback was submitted
  • Which page, feature, or workflow was involved
  • What errors or performance issues occurred
  • Whether similar feedback affects other users
  • Which sessions should be investigated first

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Prerequisites

Before enabling user feedback, deploy the appropriate GermainUX Real User Monitoring component for your Salesforce environment: User Feedback is part of the GermainUX Real User Monitoring and Session Replay capability.

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Enable User Feedback

1

Deploy GermainUX RUM JS or RUM Extension

2

Configure the appearance and behavior of the feedback popup

3

Enable the User Feedback Popup

Once enabled, users can select the thumbs-up or thumbs-down icon and optionally enter a comment. GermainUX automatically records each submission and makes it available for dashboard analysis, alerting, and correlation with the corresponding session replay. [Keep the existing User Feedback Popup image here]

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Analyze User Feedback

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User Feedback KPI

GermainUX records every feedback submission using the preconfigured User Feedback KPI. The KPI captures:
  • Positive or negative feedback
  • Any comment entered by the user
  • The application and page context
  • The associated monitored session
Feedback can be analyzed across all users or within the context of an individual session.

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Session-Level Measures

The User Session Replay KPI includes the following feedback measures: These measures help teams segment and prioritize sessions based on the type and volume of feedback they contain. See User Feedback KPIs and measures for details.

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Dashboards

To access dashboards containing Salesforce feedback data:
  1. Open Germain Workspace → Left Menu > Dashboards → All.
  2. Search for Salesforce, Feedback, or Insights for UX.
You can also:

Dashboard & Reports

Dashboard & Reports

AI

Insights & Recommendations

Analytics

More Analytics Features

Automation

More Automation Features

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Get Help

Contact GermainUX Support

The GermainUX team helps you get up and running faster, empower your team, turn data into actionable insights, and optimize performance to deliver measurable business outcomes.

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The content of this document is proprietary to GERMAIN SOFTWARE.