⚙️ Configure User Feedback for Salesforce
GermainUX enables Salesforce users to provide positive or negative feedback directly from the application while they work. Users can also add comments explaining their experience.
👀 What feedback captures
Each submission is captured in real time and correlated with the user’s monitored session, helping teams understand:
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What the user was doing when feedback was submitted
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Which page, feature, or workflow was involved
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What errors or performance issues occurred
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Whether similar feedback affects other users
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Which sessions should be investigated first
📋 Prerequisites
Before enabling user feedback, deploy the appropriate GermainUX Real User Monitoring component for your Salesforce environment:
|
Component |
When to use |
|---|---|
|
GermainUX RUM JS |
where JavaScript deployment is supported |
|
GermainUX RUM Extension |
where a browser extension is required |
User Feedback is part of the GermainUX Real User Monitoring and Session Replay capability.
🚀 Enable User Feedback
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Configure the appearance and behavior of the feedback popup.
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Enable the User Feedback Popup.
Once enabled, users can select the thumbs-up or thumbs-down icon and optionally enter a comment.
GermainUX automatically records each submission and makes it available for dashboard analysis, alerting, and correlation with the corresponding session replay.
[Keep the existing User Feedback Popup image here]
📊 Analyze User Feedback
📋 User Feedback KPI
GermainUX records every feedback submission using the preconfigured User Feedback KPI.
The KPI captures:
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Positive or negative feedback
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Any comment entered by the user
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The application and page context
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The associated monitored session
Feedback can be analyzed across all users or within the context of an individual session.
⌛ Session-Level Measures
The User Session Replay KPI includes the following feedback measures:
|
Measure |
Description |
|---|---|
|
Positive Feedback Count |
Number of positive feedback submissions during the session |
|
Negative Feedback Count |
Number of negative feedback submissions during the session |
|
Feedback Comment Count |
Number of comments submitted during the session |
These measures help teams segment and prioritize sessions based on the type and volume of feedback they contain.
See User Feedback KPIs and measures for details.
📈 Dashboards
To access dashboards containing Salesforce feedback data:
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Open Germain Workspace → Left Menu > Dashboards → All.
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Search for Salesforce, Feedback, or Insights for UX.
You can also:
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Add a feedback portlet to an existing dashboard
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Analyze a feedback submission within its associated session replay
📚 Related Documentation
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Other Analytics Features
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Other Automation Features
ℹ️ Get Help
The Germain Team can help you set this up. Contact GermainUX Support.
Component: Engine, JS Profiler, Mobile App, RPA Bot Recorder, RUM Ext, RUM JS
Feature Availability: 2017.1 or later