Monitoring & Analytics - Session Replay (faster/greater insights)
Customer(s)
American Airlines, Anz Bank, General Electric, eBay, Largest US-Based Healthcare, Volvo
Description
Nothing new compared with what we announced last month, but since a number of you asked us questions about what these features and benefits, some clarifications: you can now find very quickly the most critical issues that affect your business, customers, users…among thousands or millions of session replays/videos, owing to these new features:
Identification of Session Replay(s) based on keyword(s) search (e.g. 404, product id=ABC, etc)
Benefit: out of thousands or millions of session replays, you can list out, within a few second, the 1,2….10 session replays that are critical to your business
Positioning of the Session Replay based on keyword(s)
Benefit: many saved hours…no longer need to watch hours of a user browsing your eCommerce, CRM or other webapp, you can now identify the portion of the replay that your organization cares about the most, within a simple and quick search.
Highlight of critical data on Session Replay, critical data can be:
Anything you define as critical via the SLA mechanism
Errors, Freeze, etc
Business Process (that a user would get involved with)
User Activity (mouse clicks, moves…vs idle state of the browser)