Monitoring & Analytics - Session Replay (faster/greater insights)

Customer(s)

American Airlines, Anz Bank, General Electric, eBay, Largest US-Based Healthcare, Volvo

Description

We have received questions from many of you regarding the features and benefits we announced last month. While there's no new information compared to our previous announcement, we'd like to offer some clarifications.

With our latest features, you can swiftly identify the most critical issues affecting your business, customers, and users from among thousands or millions of session replays and videos. Here's how these features work:

• Identification of Session Replays Based on Keyword Search: You can now search for specific keywords (e.g., 404, product id=ABC) and instantly pinpoint the 1st, 2nd, 10th, or any critical session replays that are vital to your business.

• Positioning of Session Replay Based on Keywords: Say goodbye to watching hours of user browsing in your eCommerce, CRM, or web application. You can now pinpoint the exact portion of the replay that matters most to your organization with a quick and simple search.

• Highlighting Critical Data on Session Replay: The critical data can be anything you define via the SLA mechanism, such as errors, freezes, or specific business processes that a user engages with. It also includes user activities like mouse clicks, movements, and distinguishing them from browser idle states.

These features save you time and help you focus on what's most important for your business.

More details on Germain's Real User Monitoring & Session Replay.