KPIs for Shopify Monitoring
Features
Preconfigured KPIs for Shopify Monitoring. You can also create your own KPIs or let us create them for you.
Real User Experience KPIs for Shopify
User Session KPIs
Business Process KPIs for Shopify
These are out of the box Business Process KPIs for Shopify. Once you create your own Business Process(es) more KPIs will be auto-generated for you and will be available for you.
Workflow-specific KPIs | UX Level | Technology Level | Data Model | KPI Description |
|---|---|---|---|---|
Shopify All Steps BP | x | BP representing all main actions on the website (from start to checkout completed including add/remove product, product/collection/cart view). | ||
Shopify All Steps BP Step | x | BP Step for Shopify All Steps BP based on UX monitoring. | ||
Shopify Checkout BP | x | BP representing checkout progress from start to complete based on UX monitoring. | ||
Shopify Checkout BP Step | x | BP Step for Shopify Checkout BP based on UX monitoring. | ||
Shopify Landing Page to Checkout BP | x | BP from first landing page to checkout start based on UX monitoring. | ||
Shopify Landing Page to Checkout BP Step | x | BP Step for Shopify Landing Page to Checkout BP based on UX monitoring. |
Conversion KPIs for Shopify
Conversion-specific KPIs | UX Level | Technology Level | Data Model | KPI Description |
|---|---|---|---|---|
Shopify Cart Abandonment | x | Event of a user who abandoned cart. | ||
Shopify Cart View | x | Event of a user opening cart. | ||
Shopify Checkout | x | Event related to checkout page (checkout started & completed; address, contact, shipping and payment information submitted). | ||
Shopify Collection | x | x | Shopify collection with products count (collected from REST API). | |
Shopify Collection Viewing | x | Event of a user opening a collection page. | ||
Shopify Customer Satisfaction Score CSAT | x | Customer Satisfaction Score (CSAT) event. | ||
Shopify Event | x | x | Custom event on a collection or product page (e.g. pagination or filtering usage, mouse over specific page section, menu click, ..). | |
Shopify Net Promoter Score NPS | x | Net Promoter Score (NPS) event. | ||
Shopify Notify As Not In Stock | x | Event of a user signing up for a notification for a product not in stock. | ||
Shopify Order | x | x | Shopify order (collected from REST API). | |
Shopify Product Cart Addition | x | Event of a user adding a product to the cart. | ||
Shopify Product Cart Removal | x | Event of a user removing a product from the cart. | ||
Shopify Product | x | x | Shopify product item (collected from REST API). | |
Shopify Product Conversion | x | Event of a user opening a product page. | ||
Shopify Product Viewing | x | Event of a product being checked out. | ||
Add to Cart Rate | Sessions Count with Add to Cart events / All Session Count | |||
Address Success Rate | Sessions with Shipping Info Submitted / Checkout Started Session Count | |||
Cart View -> Checkout Started | Checkout Started Session Count / Sessions Count with Cart View events | |||
Checkout -> Order Completed | Converted Session Count / Checkout Started Session Count | |||
Conversion Rate (CVR) | Converted Session Count / All Session Count | |||
Get to Product Success Rate | PLP events not ended up in a PDP count / PLP events count | |||
PDP to Cart Rate | Cart additions initiated from PDP / PDP Visits Count | |||
Search to Product Rate | Search events not ended up in a PDP count / Search events count |