Integrations

Outcomes

What it improves

Monitoring

What it watches

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Integrate & Customize GermainUX

GermainUX is a highly customizable platform designed to complement existing monitoring, analytics, automation, and digital-experience platforms. Organizations use GermainUX to fill gaps where they need more flexibility—whether to monitor a specific application or business process, create custom analytics, integrate additional data sources, or automate a unique workflow.

And you don’t have to build it yourself. The Germain Team configures and customizes GermainUX for your specific requirements at no additional cost.

GermainUX includes many preconfigured integrations, and when something isn’t available out of the box, we can customize it for you.

Capabilities overview

Depending on the integration, GermainUX can:

Analyze operational, user-experience, adoption, productivity, conversion, and reliability issues.
Execute configured actions for notification, validation, diagnostics, maintenance, remediation, and operational workflows.
Monitor users, applications, business processes, code, services, databases, infrastructure, logs, APIs, and integrations in real time.
Correlate activity across the user, application, code, integration, database, and infrastructure layers.

Available capabilities depend on the technology, architecture, accessible interfaces, deployed GermainUX components, permissions, and required monitoring depth.

Business outcomes

Area	Business outcomes
CRM and application adoption	Understand application usage and respond to workflow, usability, performance, and availability problems that reduce adoption.
Employee productivity	Identify application interruptions, slow operations, crashes, errors, and inefficient workflows that create lost productivity.
eCommerce and conversion	Monitor and validate product discovery, search, product pages, cart, checkout, payment, and order-confirmation journeys. Respond to failures that can affect revenue.
Customer experience	Understand what customers experience across websites, applications, conversations, and business journeys. Notify support teams or initiate approved follow-up actions.
Application reliability	Monitor browser, mobile, Windows, application, API, code, database, integration, and infrastructure behavior.
Incident response	Reduce the time required to detect, investigate, communicate, and resolve issues by providing correlated evidence and executing configured actions.
Business-process continuity	Monitor business transactions spanning multiple applications and services. Escalate failures or initiate approved recovery workflows.
IT operations	Monitor infrastructure and services while automating recurring diagnostic, maintenance, escalation, and recovery tasks.

Monitoring capabilities

Monitoring area	Examples
Real user activity	Sessions, pages, screens, clicks, navigation, searches, user actions, errors, crashes, and feature usage
User experience	Response time, browser behavior, freezes, failed interactions, frontend errors, and application responsiveness
Business processes	Workflow steps, completion, abandonment, duration, delays, failures, and user activity
Applications and services	Availability, response time, throughput, errors, transactions, APIs, services, jobs, and processes
Code	Methods, functions, services, queries, APIs, exceptions, and transaction execution where supported
Infrastructure	CPU, memory, disk, network, processes, services, containers, hosts, and cloud resources
Databases	Availability, connections, queries, response time, errors, locks, and resource utilization
Middleware and integrations	Queues, messages, endpoints, transactions, processing time, and failures
Files and logs	Log events, exceptions, file activity, patterns, and configured operational conditions
Synthetic activity	Recorded browser workflows, HTTP transactions, availability checks, and critical business scenarios

Automation capabilities

Integrated technologies can also serve as targets for GermainUX actions. Actions can run manually, on a schedule, or when configured conditions are met.

Action type	Available actions
Notifications	Send email, SMS, Slack, and other configured notifications.
Incident management	Create or update ServiceNow, Moogsoft, and other integrated records.
HTTP and HTTPS	Call APIs, webhooks, services, and integration endpoints.
Synthetic transactions	Execute recorded browser workflows and HTTP transactions.
Programs and RPA bots	Run authorized programs, commands, and RPA workflows.
Scripts	Execute configured BAT, Perl, PowerShell, Python, shell, and other supported scripts.
Databases	Execute authorized SQL statements or stored procedures.
Remote systems	Execute authorized SSH or WMI operations.
Files	Download, archive, move, delete, or purge files.
Maintenance	Change supported log levels, update WebDrivers, or execute configured diagnostic and recovery procedures.
Reports	Generate and distribute configured reports automatically.

See Automation for the complete list of actions.

Supported integrations

Business applications, CRM, ERP, analytics and eCommerce

Integration	Primary coverage
.NET	Web, service, code, Windows, user-experience, workflow, and application monitoring
BigCommerce	Storefront, customer journey, cart, checkout, performance, errors, and conversion
HubSpot	Application usage, workflows, performance, and integrations
Magento	Storefront, product discovery, cart, checkout, performance, errors, and conversion
Microsoft Dynamics 365	Adoption, user experience, workflows, errors, performance, and productivity
Microsoft Power BI	Report usage, user experience, performance, errors, and supporting services
OBIEE	Analytics application availability, performance, usage, and supporting services
Oracle Siebel CRM	Adoption, business processes, user experience, components, services, errors, and performance
Salesforce Classic and Lightning	Adoption, activity, workflows, Apex, APIs, errors, integrations, performance, and user experience
Salesforce Experience Cloud	Customer journeys, user activity, errors, feedback, performance, and conversion
SAP	SAP application usage, business processes, user experience, errors, performance, and SAP Commerce Cloud
Shopify	Storefront, product discovery, cart, checkout, third-party checkout, errors, and conversion
Squarespace	Website usage, customer journeys, errors, performance, and conversion
Wix	Website usage, customer journeys, errors, performance, and conversion
WooCommerce	Product discovery, cart, checkout, errors, performance, and conversion
WordPress	Website usage, user experience, transactions, errors, and performance

Web applications and JavaScript frameworks

Integration	Primary coverage
Angular	Real user activity, browser performance, JavaScript errors, workflows, and Session Replay
Browser	Browser availability, performance, resources, errors, activity, and APIs
Drupal	Website usage, user experience, transactions, errors, and performance
HTML and jQuery	Real user activity, journeys, browser performance, errors, and Session Replay
JavaScript	JavaScript execution, functions, errors, response time, and browser activity
MarkoJS	Real user activity, JavaScript errors, journeys, and browser performance
ReactJS	Real user activity, JavaScript errors, journeys, performance, and Session Replay
Vue.js	Real user activity, JavaScript errors, workflows, performance, and Session Replay
Webflow	Website usage, customer journeys, errors, performance, and conversion

Mobile, desktop and end-user environments

Integration	Primary coverage
Android applications	Sessions, screens, views, fragments, transactions, errors, crashes, and performance
Android devices	Device availability, capacity, health, connectivity, and application conditions
Citrix	User sessions, application access, availability, activity, and performance
Genesys Cloud Desktop	Agent activity, desktop experience, workflows, errors, performance, and productivity
Mobile applications	Application sessions, activity, transactions, crashes, errors, and performance
Windows applications	Application usage, user interactions, freezes, crashes, workflows, productivity, and Session Replay

Customer communication and contact-center platforms

Integration	Primary coverage
Channel Talk	Conversations, user activity, availability, response time, and errors
Chatbots	Conversations, responses, activity, availability, and integration events
Genesys CTI	Calls, agent activity, CTI events, workflows, errors, and performance
Olark	Chat activity, conversations, availability, and user experience
RingCentral	Calls, conversations, application activity, workflows, errors, and performance

Code and application runtimes

Integration	Primary coverage
.NET	Methods, exceptions, transactions, dependencies, performance, and resource consumption
Go	Functions, transactions, services, errors, dependencies, and performance
IIS	Web requests, logs, availability, errors, response time, and server activity
Java	Methods, transactions, exceptions, dependencies, queries, and performance
Node.js	Functions, services, transactions, errors, dependencies, and performance
PHP	Transactions, code execution, network requests, SQL, integrations, and performance
Tomcat	Applications, requests, threads, sessions, errors, availability, and performance

Infrastructure, cloud and operating systems

Integration	Primary coverage
AIX	Host availability, CPU, memory, disk, processes, services, and network
Amazon EC2	Instance availability, utilization, capacity, status, and operating-system metrics
Docker	Containers, images, availability, utilization, capacity, and health
HP-UX	Host availability, CPU, memory, disk, processes, services, and network
Kubernetes	Clusters, nodes, pods, containers, deployments, capacity, and health
Linux	Host availability, CPU, memory, disk, processes, services, and network
Network	Connectivity, availability, latency, utilization, interfaces, and network conditions
Solaris	Host availability, CPU, memory, disk, processes, services, and network

Databases and queries

Integration	Primary coverage
DB2 UDB	Availability, connections, queries, locks, capacity, errors, and performance
Informix	Availability, sessions, queries, storage, errors, and performance
Microsoft SQL Server	Availability, connections, queries, locks, waits, capacity, and performance
MySQL	Availability, connections, queries, locks, storage, errors, and performance
Oracle Database	Availability, sessions, queries, waits, locks, storage, errors, and performance
SQL queries	Query execution, result validation, response time, errors, and scheduled checks

Messaging, middleware and enterprise services

Integration	Primary coverage
ActiveMQ	Brokers, queues, topics, messages, consumers, producers, errors, and performance
Apache Kafka	Brokers, topics, partitions, producers, consumers, lag, throughput, and errors
IBM WebSphere MQ	Queue depth, queue time, message age, availability, and processing health
MuleSoft	APIs, flows, integrations, transactions, errors, availability, and performance
SOAP	Endpoint availability, transactions, response time, payload validation, and errors
TIBCO	Services, processes, integrations, transactions, queues, errors, and performance
ZooKeeper	Nodes, sessions, connections, availability, latency, and service health

Files, logs and mail services

Integration	Primary coverage
Files and logs	Files, log entries, errors, exceptions, patterns, availability, and processing
IMAP	Server availability, authentication, mailboxes, message retrieval, synchronization, and performance
POP3	Mailbox availability, authentication, message retrieval, errors, and performance

Additional integrations

GermainUX can connect to additional technologies through APIs, logs, databases, files, browser instrumentation, code instrumentation, plugins, custom collectors, and the GermainUX Engine. See Plugins and additional integrations.

Requirements and safeguards

Monitoring depth and action availability depend on the target technology, deployment method, accessible APIs and data, security controls, credentials, network connectivity, and installed GermainUX components.

Actions that modify data, applications, infrastructure, or customer-facing workflows should use least-privilege access and follow the organization’s testing, approval, security, privacy, and change-management policies.

Get Help

Contact GermainUX Support

The GermainUX team helps you get up and running faster, empower your team, turn data into actionable insights, and optimize performance to deliver measurable business outcomes.

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Search all GermainUX docs with Ctrl + K, or use the feedback buttons at the bottom of this page to tell us what is missing.

The content of this document is proprietary to GERMAIN SOFTWARE.

Outcomes

Monitoring

Automation

Integrations

​Integrate & Customize GermainUX

​Capabilities overview

​Business outcomes

​Monitoring capabilities

​Automation capabilities

​Supported integrations

​Additional integrations

​Requirements and safeguards

​Get Help

Contact GermainUX Support

Can't find what you need?

Integrate & Customize GermainUX

Capabilities overview

Business outcomes

Monitoring capabilities

Automation capabilities

Supported integrations

Additional integrations

Requirements and safeguards

Get Help