🔗 Integrate & Customize GermainUX
GermainUX is a highly customizable platform designed to complement existing monitoring, analytics, automation, and digital-experience platforms.
Organizations use GermainUX to fill gaps where they need more flexibility—whether to monitor a specific application or business process, create custom analytics, integrate additional data sources, or automate a unique workflow.
And you don't have to build it yourself. The Germain Team configures and customizes GermainUX for your specific requirements at no additional cost.
GermainUX includes many preconfigured integrations, and when something isn't available out of the box, we can customize it for you.
⚙️ Capabilities overview
Depending on the integration, GermainUX can:
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Capability |
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Analyze operational, user-experience, adoption, productivity, conversion, and reliability issues. |
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Execute configured actions for notification, validation, diagnostics, maintenance, remediation, and operational workflows. |
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Monitor users, applications, business processes, code, services, databases, infrastructure, logs, APIs, and integrations in real time. |
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Correlate activity across the user, application, code, integration, database, and infrastructure layers. |
Available capabilities depend on the technology, architecture, accessible interfaces, deployed GermainUX components, permissions, and required monitoring depth.
📈 Business outcomes
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Area |
Business outcomes |
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CRM and application adoption |
Understand application usage and respond to workflow, usability, performance, and availability problems that reduce adoption. |
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Employee productivity |
Identify application interruptions, slow operations, crashes, errors, and inefficient workflows that create lost productivity. |
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eCommerce and conversion |
Monitor and validate product discovery, search, product pages, cart, checkout, payment, and order-confirmation journeys. Respond to failures that can affect revenue. |
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Customer experience |
Understand what customers experience across websites, applications, conversations, and business journeys. Notify support teams or initiate approved follow-up actions. |
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Application reliability |
Monitor browser, mobile, Windows, application, API, code, database, integration, and infrastructure behavior. |
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Incident response |
Reduce the time required to detect, investigate, communicate, and resolve issues by providing correlated evidence and executing configured actions. |
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Business-process continuity |
Monitor business transactions spanning multiple applications and services. Escalate failures or initiate approved recovery workflows. |
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IT operations |
Monitor infrastructure and services while automating recurring diagnostic, maintenance, escalation, and recovery tasks. |
🛰️ Monitoring capabilities
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Monitoring area |
Examples |
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Real user activity |
Sessions, pages, screens, clicks, navigation, searches, user actions, errors, crashes, and feature usage |
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User experience |
Response time, browser behavior, freezes, failed interactions, frontend errors, and application responsiveness |
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Business processes |
Workflow steps, completion, abandonment, duration, delays, failures, and user activity |
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Applications and services |
Availability, response time, throughput, errors, transactions, APIs, services, jobs, and processes |
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Code |
Methods, functions, services, queries, APIs, exceptions, and transaction execution where supported |
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Infrastructure |
CPU, memory, disk, network, processes, services, containers, hosts, and cloud resources |
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Databases |
Availability, connections, queries, response time, errors, locks, and resource utilization |
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Middleware and integrations |
Queues, messages, endpoints, transactions, processing time, and failures |
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Files and logs |
Log events, exceptions, file activity, patterns, and configured operational conditions |
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Synthetic activity |
Recorded browser workflows, HTTP transactions, availability checks, and critical business scenarios |
🤖 Automation capabilities
Integrated technologies can also serve as targets for GermainUX actions. Actions can run manually, on a schedule, or when configured conditions are met.
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Action type |
Available actions |
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Notifications |
Send email, SMS, Slack, and other configured notifications. |
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Incident management |
Create or update ServiceNow, Moogsoft, and other integrated records. |
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HTTP and HTTPS |
Call APIs, webhooks, services, and integration endpoints. |
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Synthetic transactions |
Execute recorded browser workflows and HTTP transactions. |
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Programs and RPA bots |
Run authorized programs, commands, and RPA workflows. |
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Scripts |
Execute configured BAT, Perl, PowerShell, Python, shell, and other supported scripts. |
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Databases |
Execute authorized SQL statements or stored procedures. |
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Remote systems |
Execute authorized SSH or WMI operations. |
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Files |
Download, archive, move, delete, or purge files. |
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Maintenance |
Change supported log levels, update WebDrivers, or execute configured diagnostic and recovery procedures. |
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Reports |
Generate and distribute configured reports automatically. |
See Automation for the complete list of actions.
📦 Supported integrations
🏢 Business applications, CRM, ERP, analytics and eCommerce
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Integration |
Primary coverage |
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Web, service, code, Windows, user-experience, workflow, and application monitoring |
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Storefront, customer journey, cart, checkout, performance, errors, and conversion |
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Application usage, workflows, performance, and integrations |
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Storefront, product discovery, cart, checkout, performance, errors, and conversion |
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Adoption, user experience, workflows, errors, performance, and productivity |
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Report usage, user experience, performance, errors, and supporting services |
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Analytics application availability, performance, usage, and supporting services |
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Adoption, business processes, user experience, components, services, errors, and performance |
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Adoption, activity, workflows, Apex, APIs, errors, integrations, performance, and user experience |
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Customer journeys, user activity, errors, feedback, performance, and conversion |
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SAP application usage, business processes, user experience, errors, performance, and SAP Commerce Cloud |
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Storefront, product discovery, cart, checkout, third-party checkout, errors, and conversion |
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Website usage, customer journeys, errors, performance, and conversion |
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Website usage, customer journeys, errors, performance, and conversion |
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Product discovery, cart, checkout, errors, performance, and conversion |
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Website usage, user experience, transactions, errors, and performance |
🌐 Web applications and JavaScript frameworks
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Integration |
Primary coverage |
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Real user activity, browser performance, JavaScript errors, workflows, and Session Replay |
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Browser availability, performance, resources, errors, activity, and APIs |
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Website usage, user experience, transactions, errors, and performance |
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Real user activity, journeys, browser performance, errors, and Session Replay |
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JavaScript execution, functions, errors, response time, and browser activity |
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Real user activity, JavaScript errors, journeys, and browser performance |
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Real user activity, JavaScript errors, journeys, performance, and Session Replay |
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Real user activity, JavaScript errors, workflows, performance, and Session Replay |
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Website usage, customer journeys, errors, performance, and conversion |
📱 Mobile, desktop and end-user environments
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Integration |
Primary coverage |
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Sessions, screens, views, fragments, transactions, errors, crashes, and performance |
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Device availability, capacity, health, connectivity, and application conditions |
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User sessions, application access, availability, activity, and performance |
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Agent activity, desktop experience, workflows, errors, performance, and productivity |
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Application sessions, activity, transactions, crashes, errors, and performance |
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Application usage, user interactions, freezes, crashes, workflows, productivity, and Session Replay |
📞 Customer communication and contact-center platforms
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Integration |
Primary coverage |
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Conversations, user activity, availability, response time, and errors |
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Conversations, responses, activity, availability, and integration events |
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Calls, agent activity, CTI events, workflows, errors, and performance |
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Chat activity, conversations, availability, and user experience |
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Calls, conversations, application activity, workflows, errors, and performance |
🧱 Code and application runtimes
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Integration |
Primary coverage |
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Methods, exceptions, transactions, dependencies, performance, and resource consumption |
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Functions, transactions, services, errors, dependencies, and performance |
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Web requests, logs, availability, errors, response time, and server activity |
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Methods, transactions, exceptions, dependencies, queries, and performance |
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Functions, services, transactions, errors, dependencies, and performance |
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Transactions, code execution, network requests, SQL, integrations, and performance |
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Applications, requests, threads, sessions, errors, availability, and performance |
☁️ Infrastructure, cloud and operating systems
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Integration |
Primary coverage |
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Host availability, CPU, memory, disk, processes, services, and network |
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Instance availability, utilization, capacity, status, and operating-system metrics |
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Containers, images, availability, utilization, capacity, and health |
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Host availability, CPU, memory, disk, processes, services, and network |
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Clusters, nodes, pods, containers, deployments, capacity, and health |
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Host availability, CPU, memory, disk, processes, services, and network |
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Connectivity, availability, latency, utilization, interfaces, and network conditions |
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Host availability, CPU, memory, disk, processes, services, and network |
🗄️ Databases and queries
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Integration |
Primary coverage |
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Availability, connections, queries, locks, capacity, errors, and performance |
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Availability, sessions, queries, storage, errors, and performance |
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Availability, connections, queries, locks, waits, capacity, and performance |
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Availability, connections, queries, locks, storage, errors, and performance |
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Availability, sessions, queries, waits, locks, storage, errors, and performance |
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Query execution, result validation, response time, errors, and scheduled checks |
📥 Messaging, middleware and enterprise services
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Integration |
Primary coverage |
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Brokers, queues, topics, messages, consumers, producers, errors, and performance |
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Brokers, topics, partitions, producers, consumers, lag, throughput, and errors |
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Queue depth, queue time, message age, availability, and processing health |
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APIs, flows, integrations, transactions, errors, availability, and performance |
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Endpoint availability, transactions, response time, payload validation, and errors |
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Services, processes, integrations, transactions, queues, errors, and performance |
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Nodes, sessions, connections, availability, latency, and service health |
📃 Files, logs and mail services
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Integration |
Primary coverage |
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Files, log entries, errors, exceptions, patterns, availability, and processing |
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Server availability, authentication, mailboxes, message retrieval, synchronization, and performance |
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Mailbox availability, authentication, message retrieval, errors, and performance |
🔗 Additional integrations
GermainUX can connect to additional technologies through APIs, logs, databases, files, browser instrumentation, code instrumentation, plugins, custom collectors, and the GermainUX Engine.
See Plugins and additional integrations.
🛡️ Requirements and safeguards
Monitoring depth and action availability depend on the target technology, deployment method, accessible APIs and data, security controls, credentials, network connectivity, and installed GermainUX components.
Actions that modify data, applications, infrastructure, or customer-facing workflows should use least-privilege access and follow the organization’s testing, approval, security, privacy, and change-management policies.