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ServiceManagement
Availability8.6.0 or later

The Users section

Create, authenticate and invite

User Authentication Options

Choose how users sign in

Roles and Teams

Assign roles and teams

Recommended Configuration Process

Step order for user setup

The Users section

The Users section explains how to create, authenticate, invite, and manage people who access the Germain Workspace.

GermainUX user-management overview

GermainUX supports several user-management models, allowing organizations to manage accounts directly in GermainUX or integrate with an existing enterprise identity provider.

User Authentication Options

User Administration

Go to: Germain Workspace -> Left Menu -> Settings —> System -> Auth Settings -> Users Depending on the configured authentication method, administrators can:
  • Review configured users
  • Create GermainUX-managed accounts
  • Assign Roles and Teams
  • Send welcome emails
  • Reset passwords
  • Review pending access requests
  • Approve or reject requested access
  • Enable or disable users
  • Remove users who no longer require access
Users managed by LDAP, Active Directory, or an OAuth provider are generally created and maintained in the corresponding external identity system.

Roles and Teams

Each GermainUX user can be assigned: When authentication is provided through LDAP or OAuth, external groups can be mapped to corresponding GermainUX Roles.

User Documentation

Select the guide that matches your user-management requirement:
1

Select the authentication method approved by your organization

2

Configure the corresponding authentication provider

3

Create or synchronize the required users

4

Assign the appropriate Roles and Teams

5

Test authentication with a non-administrator account

6

Verify that the user can access only the authorized features, dashboards, data, and Session Replays

7

Periodically review accounts and remove access that is no longer required

Get Help

Contact GermainUX Support

The GermainUX team helps you get up and running faster, empower your team, turn data into actionable insights, and optimize performance to deliver measurable business outcomes.

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The content of this document is proprietary to GERMAIN SOFTWARE.