We have been asked a number of times over the past months, to compare germain Germain and germain CRT to Oracle Siebel UPT. We have used UPT in the past and again refreshed our knowledge this past month using their latest version. Here is our take on it but in the end, please try them out and you will see the differences by yourself.
|
COMPETITIVE ANALYSIS FOR SIEBEL CRM CUSTOMERS |
Oracle UPT |
germain CRT |
germain Germain |
|
tool for developer |
yes |
yes |
yes |
|
tool for administrator, ux, user support, bi team |
no |
no |
yes |
|
User Experience realtime monitoring
|
no |
no |
yes |
|
Business Process monitoring & insights |
no |
no |
yes |
|
Infrastructure monitoring & insights (n/w, hardware, software) |
no |
no |
yes |
|
Application monitoring & insights (down to code) |
no |
no |
yes |
|
Automation framework |
no |
no |
yes |
|
Predictive Analytics |
no |
no |
some |
|
Monitor how often users use a siebel application, an applet, or business component |
yes |
no |
yes |
|
Helps change application configuration and features |
yes |
yes |
yes |
|
Helps simplify the user interface |
no |
no |
yes |
|
Facilitate siebel developer training |
some |
yes |
no |
|
Facilitate siebel user training |
no |
no |
yes |
|
Gather details about the actions that lead to error conditions |
no |
yes |
yes |
|
Monitor feature usage after application upgrades or during development cycles |
yes |
no |
yes |
|
Monitor feature performance after application upgrades or during development cycles |
no |
yes |
yes |
|
Help evaluate the usefulness of upgrades or new development and to optimize test cycles |
no |
yes |
yes |
|
Siebel Event Handlers call count |
yes |
no |
yes |
|
Siebel Method call count |
yes |
no |
yes |
|
Siebel eScript automatic review |
no |
yes |
no |
|
Siebel eScript issue impact analysis |
no |
yes |
no |
|
Siebel eScript tuning recommendation |
no |
yes |
no |
|
Siebel Repository Object automatic review |
no |
yes |
no |
|
Siebel Repository Object issue impact analysis |
no |
yes |
no |
|
Siebel Repository Object tuning recommendation |
no |
yes |
no |
|
Siebel DB Index automatic review |
no |
yes |
no |
|
Siebel DB Index issue impact analysis |
no |
yes |
no |
|
Siebel DB Index tuning recommendation |
no |
yes |
no |