Insights (CX, Mktg, User Support, BizOps, DevOps)
Germain UX automates Insights and Transactions to enhance User Experience.
Types of Insights & Features
Customer Friction identification & analysis, using Germain UX’s:
Customer Journey (Real-time, 24x7).
Visitor Interest identification and analysis, using Germain UX’s:
Real User Session Recording and Session Replay (Real-time, 24x7).
KPIs for Marketing, Web Analytics (Real-time, 24x7).
Employee Adoption and UX issue identification & analysis, using Germain UX’s:
Real User Session Recording and Session Replay (Real-time, 24x7).
Critical User Errors Identification and Analysis (Real-time, 24x7).
Real User Feedback (NPS).
KPIs for User Experience (Real-time, 24x7).
Business Operation & Employee Inefficiency identification & analysis, using Germain UX’s:
Inefficient Business Process Finding & Analysis (Real-time, 24x7).
Technology Health and Performance Issue identification and analysis, using Germain UX’s:
Code profiling (Real-time, 24x7).
Data Categorization to help identify new issues versus recurring ones (Real-time, 24x7).
Document Audit to help identify non-compliant changes (Real-time, 24x7).
KPIs for Technologies (Real-time, 24x7).
Transaction tracing (Real-time, 24x7).
Other Analytics features (Real-time, 24x7).
How Germain UX does this?
Real-time, 24x7 monitoring of Processes, Technologies and Users.
Real-time, 24x7 analysis of any KPI that are preconfigured or custom (for proactive and reactive, qualitative and quantitative insights).
Real-time, 24x7 automated Transactions (to detect issues before business impact and to automatically resolve low hanging fruit issues).
Via 7 components offered in Germain UX.
Use Cases
Here, we provide more details about the use cases that Germain UX supports to enhance user experience and boost productivity.