Insights (preconfigured)

Germain UX is preconfigured to automatically detect frictions that affect adoption of CRM, ERP or conversion on eCommerce. Here are more details about them:

Preconfigured Frictions that are automatically detected by GermainUX:

• Business operation inefficiencies:

  • Waste of time detection & analysis.

  • Inaccurate Business Data detection.

• Marketing campaign performance

  • Advertising campaign, Landing Page KPI.

• Technology issues:

  • Downtime.

  • Code slowness or failure.

  • Outlier identification.

  • Transaction tracing.

  • Other preconfigured Insights for technologies.

• User experience frictions:

  • Behavior analysis (Heatmap, path, journey, etc).

  • Errors that affect users.

  • Feedback (NPS).

  • Interest identification and session monitoring & replay.

  • Other User Experience KPIs.

• Web Analytics.

  • Website KPIs.

How Germain UX does this?

• Real-time monitoring of Business Processes, Technologies and Users.

• Real-time analysis of any KPI that are preconfigured or custom (for proactive and reactive, qualitative and quantitative insights).

• Via 7 components offered in Germain UX.

Use Cases

Here, we provide more details about the use cases that Germain UX supports to enhance user experience and boost productivity.

Automated Transaction

In addition to the automatic friction detection and analysis preconfigured and configurable features, GermainUX platform offers rich automation to proactively detect and if possible resolve issues.