Insights (preconfigured)

Germain UX automates insights (and transactions) to analyze and enhance user and process experience.

Types of Insights & Features

• Business operation improvement, using Germain UX’s:

  • Waste of time identification & analysis.

  • Inaccurate Business Data.

• Customer experience improvement, using Germain UX’s:

  • Friction identification & analysis (unfulfilled needs, lack of content, confusion, technology issues, etc).

  • Customer Journey.

• Technology health and performance improvement, using Germain UX’s:

  • Slow or failing code finding.

  • Outlier identification.

  • KPIs for Technologies.

  • Transaction tracing.

  • Other Analytics features.

• User adoption enhancement, using Germain UX’s:

  • Real User Session Recording and Session Replay.

  • Critical User Errors Identification and Analysis.

  • Real User Feedback (NPS).

  • KPIs for User Experience.

• Visitor conversion acceleration, using Germain UX’s:

  • Interest identification and session replay.

  • KPIs for Marketing, Web Analytics.

How Germain UX does this?

• Real-time monitoring of Business Processes, Technologies and Users.

• Real-time analysis of any KPI that are preconfigured or custom (for proactive and reactive, qualitative and quantitative insights).

• Real-time automated Transactions (to detect issues before business impact and to automatically resolve low hanging fruit issues).

• Via 7 components offered in Germain UX.

Use Cases

Here, we provide more details about the use cases that Germain UX supports to enhance user experience and boost productivity.