Insights (preconfigured)

Germain UX is preconfigured to automatically detect friction points that impact CRM adoption, ERP efficiency, and eCommerce conversion rates. Below are more details about the preconfigured frictions detected by Germain UX:

Preconfigured Frictions Automatically Detected by Germain UX:

• Business operation inefficiencies:

  • Detection and analysis of Waste of time in business processes.

  • Identification of Inaccurate Business Data that could affect decision-making.

  • Monitoring of marketing campaign performance, including advertising campaigns and landing page KPIs.

• Technology issues:

  • Detection of Downtime and disruptions in service.

  • Identification of Code slowness or failure that impact system performance.

  • Outlier identification to spot abnormal behavior.

  • Transaction tracing to track and analyze business transactions.

  • Additional preconfigured insights for various technologies.

• User experience frictions:

  • Behavior analysis (e.g., heatmaps, user path, journey analysis) to understand user interactions.

  • Detection of Errors that affect users and impact their experience.

  • Collection of Feedback (e.g., NPS) to measure user satisfaction.

  • Interest identification, along with session monitoring & replay, to track user behavior in detail.

  • Monitoring of other User Experience KPIs for more in-depth analysis.

  • Web analytics to track and analyze website performance and user interactions.

  • Measurement of Website KPIs to evaluate the effectiveness of web pages and content.

How Germain UX does this?

• Real-time monitoring of business processes, technologies, and users.

• Real-time analysis of any preconfigured or custom KPIs, providing both proactive and reactive insights, whether qualitative or quantitative.

• Achieved through the 7 components offered in Germain UX.

Use Cases

Here, we provide more details about the use cases that Germain UX supports to enhance user experience and boost productivity.

Automated Transaction

In addition to the automatic friction detection and analysis features that are preconfigured and customizable, the Germain UX platform offers rich automation capabilities to proactively detect and, where possible, resolve issues.