Insights (CX, Mktg, User Support, BizOps, DevOps)

Germain UX automates Insights and Transactions to enhance User Experience.

Types of Insights & Features

• Customer Friction identification & analysis, using Germain UX’s:

  • Customer Journey (Real-time, 24x7).

• Visitor Interest identification and analysis, using Germain UX’s:

  • Real User Session Recording and Session Replay (Real-time, 24x7).

  • KPIs for Marketing, Web Analytics (Real-time, 24x7).

• Employee Adoption and UX issue identification & analysis, using Germain UX’s:

  • Real User Session Recording and Session Replay (Real-time, 24x7).

  • Critical User Errors Identification and Analysis (Real-time, 24x7).

  • Real User Feedback (NPS).

  • KPIs for User Experience (Real-time, 24x7).

• Business Operation & Employee Inefficiency identification & analysis, using Germain UX’s:

  • Inefficient Business Process Finding & Analysis (Real-time, 24x7).

• Technology Health and Performance Issue identification and analysis, using Germain UX’s:

  • Code profiling (Real-time, 24x7).

  • Data Categorization to help identify new issues versus recurring ones (Real-time, 24x7).

  • Document Audit to help identify non-compliant changes (Real-time, 24x7).

  • KPIs for Technologies (Real-time, 24x7).

  • Transaction tracing (Real-time, 24x7).

  • Other Analytics features (Real-time, 24x7).

How Germain UX does this?

• Real-time, 24x7 monitoring of Processes, Technologies and Users.

• Real-time, 24x7 analysis of any KPI that are preconfigured or custom (for proactive and reactive, qualitative and quantitative insights).

• Real-time, 24x7 automated Transactions (to detect issues before business impact and to automatically resolve low hanging fruit issues).

• Via 7 components offered in Germain UX.

Use Cases

Here, we provide more details about the use cases that Germain UX supports to enhance user experience and boost productivity.