SAP Monitoring

Use Cases for SAP

Germain UX helps improve Adoption, UX, and Productivity for SAP environments with use cases including:

• Adoption Enhancement.

• Data science.

• Productivity Improvement.

• User Support Acceleration.

• User Experience Enhancement.

• SAP Application Performance Monitoring

• And more details on use cases.

Features for SAP

In summary, Germain offers:

• User experience monitoring and session recording, in real-time.

• Session replay: GermainUX 'watches' in real-time what SAP Users 'see and do' with millisecond precision, which you can replay when you need to understand the issues a user experienced.

• Heatmaps (24x7, Real-time).

• Friction analysis, in real-time. Qualitative and quantitative insights are automatically provided to understand why issues occur.

• User feedback(for NPS) recorded in the context of session replay to make it easy to understand what a user is complaining about.

• Business process mining and inefficiencies finding.

• Application uptime, health, and performance monitoring of SAP, all the way down to the Applications, Tasks, OM crashes, Workflow or EAI failures, etc.

• Outlier identification and analysis.

• Smart alerting.

Supported SAP Versions

Any SAP versions are supported by GermainUX, however, GermainUX benefits may vary depending the SAP version.

SAP ERP Versions (On-Premise)

• R/3 2.x, 3.x, 4.x, 5.x, 6.x

SAP S/4HANA Versions

• R/3 x, 4.x

• SAP ERP (ECC) – ERP Central Component:

• SAP ERP 5.0 – 2004

• SAP ERP 6.0 – 2006

• S/4HANA 2020+

• S/4HANA Cloud (Essentials Edition, Extended, Multi-Tenant and Single-Tenant)

• NetWeaver 7.50 (includes Basis, ABAP, Java stack)

• SAP CRM 7.0

• SAP SCM 7.0

• SAP SRM 7.0

• SAP PLM

• SAP APO

• SAP BW 3.x

• SAP NetWeaver BW 7.x

• SAP BW on HANA (BW 7.5)

• SAP BW/4HANA (1.0, 2.0, 2021, 2023)

• SAP BusinessObjects 3.x, BI 4.x (e.g., BI 4.2, BI 4.3)

• SAP B1 8.x to 10.x

Now, here are more details on Germain UX features for SAP:

Real User Experience Monitoring & Session Replay of SAP

Germain automatically records millisecond-precise, pixel-perfect user sessions 24/7, providing real-time insights to understand both the 'what' and the 'why.' Germain UX identifies friction points and their underlying causes, streamlining business impact analysis for critical UX, Adoption, and Productivity issues without the need to review numerous videos. You can quickly replay specific segments of recorded sessions by searching for your priorities. All business or metadata data is fully searchable, maintaining GDPR compliance, whether at scale or within a recorded session.

Relevant for SAP, HI, OpenUI, Redwood and for version 7x, 8x and up.

More details about Germain UX Real User Session Monitoring and Session Replay.

Here is how the Germain UX’s user session recording & replay dashboard looks like for SAP:

Heatmaps to Understand SAP User Behavior

Six heatmaps are available to help you diagnose behavioral patterns at the user session level, either for individual users or all visitors. Learn more about heatmaps here.

User Feedback (Survey, for NPS)

If you are committed to enhancing the adoption of your SAP Application, enable Germain's Feedback Popup. It allows you to collect real-time feedback from your SAP users, review their input in context of the recorded session, making it easier to understand what they complain about, without having to talk to them and take immediate action!

For more information about Germain's Feedback Popup and its benefits, please visit: Feedback Popup

Business Process Mining for SAP

Germain enables you to monitor and pinpoint the reasons behind inefficient or overly complex business processes that may be causing wasted time for both business operations and SAP users. This feature helps identify bottlenecks and areas of productivity loss within your business processes and workflows.

For more detailed information on Business Process Monitoring and the automatic identification of productivity losses, please refer to our documentation: Business Process Monitoring and Automatic Loss of Productivity identification.

Application Performance Monitoring of SAP

Germain provides comprehensive monitoring of your SAP application. It covers all aspects and areas, including:

• SAP GUI, SAP Fiori, Web Dynpro, SAP Business Client

• ABAP execution

• HTTP requests flowing in and out of a user's browser

• Processes business logic and handles communication between UI and database.

• SAP NetWeaver, AS ABAP/Java, S/4HANA Core.

  • ABAP Work Processes

  • Java Application Server (health, crashes, etc)

• SAP Gateway, Web Dispatcher, Hana XS Engine,

• Interactions among Applications

• Database operations (SQL, storage, etc.)

Compliance

Germain's Audit Trail mechanism automatically monitors configuration files and other metadata associated with SAP, ensuring compliance and providing visibility into any changes made.

More details on Germain’s Audit Trail mechanism for SAP.

Crash Analysis (of SAP Applications)

Germain UX has preconfigured capabilities to detect and analyze all the crashes of a SAP Application / Component, and more precisely, Germain UX automates the following:

• Correlation of all the information that relate to an Application crash (e.g. transactions, errors, exception from Browser, Server logs, FDR file and Core file)

• Analysis of the FDR file to help highlight the critical portion and reduce the time it takes to analyze it.

• Identification of the User Scenario that caused the Application Crash

• Identify new Application crash over recurring/known ones.

More details on how Germain analyzes root-cause of a SAP Application crash using Germain UX’s Exact-Match correlation mechanism.

More detail on Germain’s ability to identify “new” Application crashes (as opposed to known/recurring ones) using Germain UX’s Data Categorization mechanism.

Database and Data Monitoring (SAP)

Germain offers two ways to monitor SAP data. Firstly, it provides real user experience monitoring, capturing user interactions with SAP to track data-related performance and issues. Secondly, Germain can directly access the SAP database (depending on the database vendor) to monitor data and identify any database-related issues.

Databases you can monitor Data of:

• DB2 UDB Monitoring

• Informix Monitoring

• Microsoft SQL Server Monitoring

• MySQL Monitoring

• OBIEE Monitoring

• Oracle DB Monitoring

More Database can be supported. please contact us.

Error Monitoring (SAP)

Germain monitors errors that impact users, processes and technology layers of SAP. Because error monitoring is hard and finding outlier is even harder, Germain UX’s error monitoring is preconfigured specifically for SAP. More details on how to enable Error monitoring for SAP.

Log File Monitoring (SAP)

Germain can monitor any log files associated with SAP, including Application Log, Core Dump, and other crash files. It also allows you to configure monitoring for additional files as needed.

More on SAP Log File monitoring.

Script Profiling in Real-time

Ability to perform line-by-line script-level performance analysis. Here are a few screenshots showing you how that looks.

Aggregation view of Script performance:

Line-by-line performance analysis of SAP Script (this below screenshot shows method-level code profiling; GermainUX can also perform code line-level profiling, however this is only usable by application that you have access to the user’s desktop as that code line profiling capability requires Germain UX - JS Profiling extension to be deployed in each user’s browser):

Details execution (sql statement, soap request or response, etc):

Task, Application and Server Monitoring (SAP)

Germain monitors the uptime, running status, and capacity of each Application in SAP, allowing you to set SLAs tailored to your organization's needs.

This monitoring ensures the availability, performance, and user experience of your CRM system. It aids in identifying and promptly addressing issues, optimizing workflows, and delivering a seamless experience to SAP users.

User Click Performance Analysis

Real-time analysis and time breakdown of the performance of any clicks a user performs on SAP.

• The time analysis includes: Browser, Network, Application, Database and Integrations.

• Browser-level time analysis can be two folds:

  • Simple time analysis (when Germain UX - RUM JS is enabled)

  • Advanced time analysis, that includes line-by-line analysis of browser javascript/eScript execution time (when Germain UX - RUM JS and Germain UX - RUM Extension are enabled)

• Server-level analysis of a User Click depends on the SAP log level.

Example of a SAP User Click analysis (by Germain UX - RUM JS)

Example of a User Click analysis

Web Service and Workflow Transaction Performance Analysis

Real-time analysis and time breakdown of any transaction that is processed by SAP EAI, Workflow or other Applications

• The time analysis includes: Browser (when invoked from a browser), Network, Application, Database and Integrations.

• Browser-level time analysis can be two folds:

  • Simple time analysis (when Germain UX - RUM JS is enabled)

  • Advanced time analysis, that includes line-by-line analysis of browser javascript/eScript execution time (when Germain UX - RUM JS and Germain UX - RUM Extension are both enabled)

• Server-level analysis of a User Click depends on the SAP log level.

Other Automations for SAP

Germain provides a range of automations mechanisms designed to:

• Alert when issues occur.

• Proactively detect issues (e.g., before they impact business operations, using Synthetic User Scenario or other methods).

• Identify outliers.

• Auto-resolve issues.

Data Security and Privacy (GDPR and others)

Germain includes preconfigured security mechanisms designed to restrict visibility to SAP data, thereby ensuring the privacy and security of sensitive information. For in-depth information about our data privacy and security measures, please refer to our documentation: Data Privacy and Security.

For more detailed information, please reaching out to us: https://docs.germainux.com/main/support . We will provide you with further guidance and assistance tailored to your needs.

Component: Engine, JS Profiler, RPA Bot Recorder, RUM JS

Feature Availability: 2024.3 or later