Sentiment Analysis (AI-driven)

Feature

Germain UX can perform real-time sentiment analysis on any data source.

Below are some details about the AI models used internally in Germain UX for sentiment analysis:

• 4 Sentiments with Flaubert - Hugging Face

• nlptown/bert-base-multilingual-uncased-sentiment - Hugging Face

• cmarkea/distilcamembert-base-sentiment - Hugging Face

• lxyuan/distilbert-base-multilingual-cased-sentiments-student - Hugging Face

• cardiffnlp/twitter-xlm-roberta-base-sentiment - Hugging Face

Use Case: Feedback/Survey Real-time Analysis

Germain UX now analyzes customer feedback in real time, whether provided via Germain UX’s Feedback Popup or other channels. Based on sentiment analysis, alert severity and SLA levels are automatically adjusted, helping organizations prioritize what is critical and what is not.

Service: Analytics

Feature Availability: 2024.3 or later