Germain monitors Salesforce Experience Cloud, 24x7, real-time, to improve User Experience, and provides:

  • Real User Monitoring and Insights

  • Technology Monitoring and Insights

  • Workflow Monitoring and Insights

Important note: Salesforce Experience Cloud and Salesforce Cloud are two separate ecosystems. Germain UX monitors Salesforce Experience Cloud via the RUM JS component and Salesforce Cloud apps via the RUM Extension.

How-to Video

SFDC Cloud Experience Monitoring Deployment Steps


  1. Go to Germain Workspace > Left Menu > Wizard > Salesforce Experience Cloud

  2. Set Application Name and URL


Follow steps from the Salesforce Experience Cloud wizard summary.

You can always come back to these deployments steps:

  1. Go to Germain Workspace > Left Menu > Analytics > UX Monitoring Profiles

  2. Select UX Monitoring Profile recently created

  3. Click Installation in the Configuration Editor

Component: RUM JS

Feature Availability: 2022.3 or later