Troubleshooting

Check the $ENGINE_HOME\log directory validate that the engines have started correctly.

You can also check for the "java" processes activity.

Wait for monitored data to appear on the Germain Dashboard (use the "Drill Through" button on the O.S. Metrics portlets: Server Availability, CORE, Mem... or DB Availability; these come in faster)

Troubleshoot

Review the log files' contents ($ENGINE_HOME/logs)

If data doesn't get through but the engine logs don't show problems, check the Tomcat logs ($CATALINA_HOME/logs) and Germain service logs ($SERVICE_HOME/var/logs)

If the screen above doesn’t show up, please zip entire folder ($ENGINE_HOME/logs)

and send it to us.