Troubleshooting

General troubleshooting hints for Germain Engine:

• Check the $ENGINE_HOME\log directory validate that the engines have started correctly. You can also check for the "java" processes activity.

• Wait for monitored data to appear on the Germain Dashboard (use the "Drill Through" button on the O.S. Metrics portlets: Server Availability, CORE, Mem... or DB Availability; these come in faster)

• Troubleshoot

  • Review the log files' contents ($ENGINE_HOME/logs)

  • If data doesn't get through but the engine logs don't show problems, check the Tomcat logs ($CATALINA_HOME/logs) and Germain service logs ($SERVICE_HOME/var/logs)

  • If the screen above doesn’t show up, please zip entire folder ($ENGINE_HOME/logs) and send it to us.