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ComponentsEnterprise
Availability2014.1 or later
Obtain the GermainUX Packages and License Before installing GermainUX Enterprise on-premise, obtain the appropriate deployment packages and license from Germain Software.

Request the Installation Packages

Get the release packages

Prepare the Deployment Hosts

Transfer and validate packages

Deploy the License

License location by platform

Prerequisite Checklist

Confirm before starting installation

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Required packages depend on:

  • GermainUX version
  • Deployment architecture
  • Operating system
  • Datastore
  • Monitoring components
  • Number and location of GermainUX servers
  • Production and non-production environments

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Request the Installation Packages

Contact Germain Software to request the latest supported GermainUX release. When submitting your request, provide:
  • Organization name
  • Target GermainUX version, if known
  • Deployment environment: development, QA, staging, or production
  • Deployment method: standard, Docker, Kubernetes, or OpenShift
  • Server operating systems
  • Selected datastore
  • Components to be deployed
  • Expected installation date
Germain Software will provide the packages required for your approved architecture.

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Prepare the Deployment Hosts

After receiving the packages, transfer them securely to the appropriate hosts, which may include:
  • GermainUX Enterprise servers
  • GermainUX service or infrastructure servers
  • GermainUX Datastore servers
  • GermainUX Engine servers
  • Other hosts running licensed GermainUX components
Validate that:
  • Each host has sufficient CPU, memory, and storage.
  • Required software dependencies are installed.
  • Required network connectivity is available.
  • Installation accounts have the necessary permissions.
  • Package checksums or signatures are verified when provided.
  • The packages are stored in a location accessible only to authorized administrators.

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Request the License

Provide Germain Software with the deployment information required to generate a license for your environment. This may include:
  • GermainUX Enterprise server IP addresses
  • GermainUX Engine server IP addresses
  • GermainUX-Agent or other licensed-component hosts
  • Environment name
  • Number of servers or nodes
  • Production or non-production designation
  • High-availability or cluster configuration
Provide stable addresses for licensed servers whenever possible. If IP addresses, host assignments, or cluster architecture change, contact Germain Software to determine whether an updated license is required.

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Deploy the License

After receiving the license:
1

Copy it to the location specified by the relevant installation guide

2

Restrict access to authorized administrators and service accounts

3

Confirm that GermainUX Enterprise can read the license

4

Start or restart the applicable GermainUX services

5

Verify that the environment and licensed components are recognized

6

Confirm the license status in GermainUX Workspace

The license location and deployment process depend on whether GermainUX is installed through a standard package, Docker, Kubernetes, or OpenShift.

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Prerequisite Checklist

Before beginning the installation, confirm that:
  • The deployment architecture has been approved.
  • Hardware requirements have been reviewed.
  • Network requirements have been implemented.
  • Software dependencies have been installed.
  • Storage has been sized and provisioned.
  • The datastore has been selected and prepared.
  • Required service and database accounts have been created.
  • DNS names and TLS certificates are available.
  • GermainUX packages have been received and verified.
  • Packages have been copied to the appropriate hosts.
  • The required server information has been sent to Germain Software.
  • The correct license has been received.
  • Backup and recovery procedures have been defined.
  • Installation and rollback plans have been approved.
Once these prerequisites are complete, proceed to the GermainUX Enterprise Installation Contact Germain Software to discuss an on-premise deployment or request assistance.

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Get Help

Contact GermainUX Support

The GermainUX team helps you get up and running faster, empower your team, turn data into actionable insights, and optimize performance to deliver measurable business outcomes.

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The content of this document is proprietary to GERMAIN SOFTWARE.