Workspace

Features

Germain Workspace is the User Interface that is used to analyze data, as well as customize or maintain Germain UX.

• Video overview: https://youtu.be/WsTFxBDJuRQ

• More details on workspace.

Analytics

The Analytics menu gives you access to any data analysis feature you want Germain UX to perform in real-time.

• Video overview: https://youtu.be/f9nyMsOtCjI

• More details about analytics features.

Automation

The Automation menu provides access to any transaction you want Germain UX to execute in real-time. Transactions can be performed for proactive issue detection or resolution.

• Video overview: https://youtu.be/cWtEheBz2LA

• More details about automation features.

Data Source

The Data Source menu allows you to configure the technology you want Germain UX to monitor, analyze, or execute transactions in.

• Video overview: https://youtu.be/QyZm42uL9AM

• More details about Data Sources.

Germain

The Germain menu enables a Germain administrator to manage Germain UX components and features and ensure they are properly running, troubleshoot when they are not, upgrade them remotely, etc.

• Video overview: https://youtu.be/Cj73P3dFmt4

• More details about Germain’s Health Management features.

• Germain UX’s Self-Monitoring tool is called Sentinel.

Notes

A Note is equivalent to a Ticket and enables you to collaborate with teammates or keep track of issues and solutions that require special attention.

• Video overview: https://youtu.be/fkZiim9tqAs

• More details about Notes.

SLA Violation

The SLA violation view helps you understand which KPIs are exceeding the SLA the most, aiding in the triage of issues.

• Video overview: https://youtu.be/umXZmFyQYNI

• More details about SLA Violations dashboard.

System

The System folder enables you to configure parameters or features associated with the fundamental use of Germain UX.

• Video overview: https://youtu.be/olr0QWPL184

• More details about features available on the System Folder.