Workspace - GermainUX Docs

ServiceManagement

Availability2014.1 or later

Main Menu

Navigate the workspace menu

AI Advice

Impact-ranked AI recommendations

My Data

Saved links and retained content

Documentation and Support

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Overview

Germain Workspace is the primary interface for accessing real-time insights, investigating issues, reviewing AI recommendations, collaborating with teammates, creating dashboards, and configuring GermainUX. The menu options displayed to each user depend on their Role, Team membership, licensed features, and environment configuration.

Menu	Description
Operational	Provides a real-time overview of the health and performance of monitored business operations, applications, services, and infrastructure.
Frictions	Centralizes UX-, workflow-, and technology-related issues affecting users, adoption, conversion, productivity, or operations.
AI Advice	Provides AI-generated recommendations, prioritized by impact, for resolving frictions and improving business outcomes.
Notes	Manages findings, issues, assignments, comments, and resolutions documented from GermainUX insights.
My Data	Provides quick access to insights, Session Replays, dashboards, and other content saved by the current user.
Dashboards	Provides access to authorized dashboards, reports, SLA violations, and dashboard-creation features.
Settings	Provides access to monitoring, analytics, automation, platform-health, and system configuration.
Doc	Opens the GermainUX documentation, including configuration guides, troubleshooting information, and release notes.
Contact Us	Provides access to GermainUX Support and contact information.

Operational

The Operational dashboard provides a real-time, 360-degree view of monitored business operations and technologies.

View	Description
Applications	Summarizes the availability, performance, errors, activity, and user experience of monitored applications.
Application Components	Displays the health and performance of the functional and technical components belonging to monitored applications.
Databases	Summarizes the availability, performance, capacity, errors, and activity of monitored databases.
Environments	Organizes operational health by environments such as Production, Staging, QA, or Development.
Hosts	Displays the availability, capacity, performance, and resource utilization of monitored servers and hosts.
Services	Summarizes the availability and performance of monitored services, APIs, and application dependencies.
Adoption	Identifies user struggles and other factors affecting application adoption and successful usage.
Conversion	Identifies customer struggles, abandonment, and other factors affecting eCommerce conversion.
Trend	Displays how selected operational KPIs change over time.
Summary	Provides a condensed view of the most important operational indicators.

The available views and metrics depend on the applications, technologies, and KPIs configured in the environment.

Frictions

The Frictions dashboard provides a centralized, prioritized view of issues detected across user behavior, workflows, and technology.

Friction Type	Description
UX Frictions	Identifies usability problems such as rage clicks, dead clicks, error clicks, freezes, crashes, and confusing interactions.
Workflow Frictions	Identifies abandoned, delayed, repeated, inefficient, or unsuccessful user journeys and business processes.
Technology Frictions	Identifies errors, slowdowns, failures, and unavailable technologies affecting users or operations.

Users can drill into a friction to assess its impact, identify affected users or segments, review supporting evidence, determine its probable cause, and open relevant Session Replays or technical traces.

AI Advice

The AI Advice dashboard provides recommendations generated from monitored data and summarized user sessions at scale.

Advice Area	Description
Adoption	Recommends actions to reduce user struggles and increase successful application usage.
Conversion	Recommends actions to reduce abandonment and improve revenue-generating customer journeys.
Productivity	Recommends actions to reduce wasted time, repeated work, workflow delays, and employee frustration.
User Experience	Recommends design and interaction improvements based on observed user behavior and feedback.
Technology	Recommends technical changes to reduce errors, slowdowns, failures, and performance problems.

Recommendations can include their estimated impact, affected segments, supporting evidence, related frictions, and links to detailed investigations.

Notes

The Notes dashboard centralizes the findings, issues, and corrective actions documented in GermainUX.

Capability	Description
My Notes	Displays Notes created by or assigned to the current user.
All Notes	Displays all Notes the user is authorized to access.
Open Notes	Displays issues and findings that still require investigation or corrective action.
Resolved Notes	Displays Notes whose investigation or corrective action has been completed.

A Note can be created from a dashboard, metric, Analysis view, or Session Replay and assigned to another user for follow-up. Learn more about Notes

My Data

The My Data menu provides access to content retained for the current user.

Submenu	Description
Saved for Later	Provides access to insights, dashboards, investigations, and Session Replays bookmarked by the current user.

Use Save This for Later from a supported GermainUX view to preserve a direct link and resume the investigation later. Learn more about My Data

Dashboards

The Dashboards menu provides access to the dashboards and reports the user is authorized to view or manage.

Submenu	Description
Pinned	Displays dashboards pinned for the user or inherited through Team membership.
All	Displays all dashboards the user is authorized to access.
Create	Generates a dashboard from selected KPIs, measures, pivots, filters, and keywords.
Reports	Provides access to reports that users can generate or download manually.
SLA Violations	Identifies KPIs exceeding their configured SLA thresholds to help prioritize investigation.

Dashboard creation requires the appropriate Role permission, while dashboard and data visibility are controlled through Team membership. Learn more about Dashboard Management and the

Settings

The Settings menu separates configuration and administration from the operational features used for daily analysis.

Submenu	Description
Wizards	Provides guided configuration for common monitoring, analytics, and automation use cases.
Data Sources	Configures the applications, services, databases, infrastructure, and credentials used by GermainUX.
Analytics	Configures how GermainUX measures, categorizes, correlates, and evaluates collected data.
Automation	Configures alerts, reports, actions, remediation, and other automated transactions.
Germain	Monitors and manages the health of GermainUX services, Engines, Agents, scripts, and components.
System	Manages authentication, authorization, security, retention, licensing, and other system-wide settings.

Wizards

Category	Description
Monitoring	Guides users through configuring data collection for applications, services, infrastructure, and user experiences.
Analytics	Guides users through configuring KPIs, SLAs, Rules, categorization, and correlations.
Automation	Guides users through configuring alerts, actions, reports, scripts, and remediation workflows.
Technology-Specific	Guides users through configuring GermainUX for supported applications and technologies.
Custom	Automates organization-specific and repeatable configuration processes.

Learn more about Configuration Wizards

Data Sources

Submenu	Description
Credentials	Securely stores authentication information used to connect GermainUX to monitored or integrated systems.
Applications	Defines the business and software applications monitored by GermainUX.
Application Components	Defines the functional and technical components associated with monitored applications.
Databases	Configures database connections used for monitoring, analysis, queries, or automation.
Environments	Defines environments such as Production, Staging, QA, and Development.
Hosts	Defines physical servers, virtual machines, cloud instances, and other monitored hosts.
Services	Defines APIs, web services, application services, and other monitored dependencies.

Analytics

Submenu	Description
Business Processes	Defines the user journeys, workflows, stages, completion conditions, and expected durations to monitor.
Categorization	Groups events, errors, feedback, sessions, and other data into meaningful analytical categories.
Correlation	Defines relationships between business, UX, workflow, and technology data.
Data Privacy	Controls which sensitive data is collected, excluded, masked, anonymized, or encrypted.
KPIs	Defines the metrics, events, transactions, measures, and analytical behavior used throughout GermainUX.
PHP Monitoring Profiles	Configures monitoring and analysis for supported PHP applications.
Rules	Defines advanced logic for detecting, transforming, enriching, or acting on monitored conditions.
SLAs	Defines KPI thresholds, priorities, predictive conditions, and associated actions.
UX Monitoring Profiles	Configures Real User Monitoring, Session Replay, privacy, exclusions, and application-specific behavior.
Website Audits	Configures website-quality, accessibility, SEO, performance, and standards analysis.
Website Crawlers	Configures automated discovery and analysis of website pages and content.

Automation

Submenu	Description
Alerts	Configures notifications triggered by SLA violations or other monitored conditions.
AI Analysis	Configures AI-driven analysis of monitored data to generate insights, summaries, and recommendations automatically.
Click	Configures automated browser interactions that click a specified element within a web application.
HTTP	Configures outbound API requests, webhooks, and integrations with external systems.
Local Programs	Configures authorized programs and commands that GermainUX can execute on a local system.
Scripts	Manages reusable scripts that support automated diagnostic, corrective, or integration actions.
Reports	Configures the scheduled generation and delivery of reports.
Script	Configures the automated execution of a selected script.
SQL	Configures SQL statements that GermainUX can execute against an authorized database.
SSH	Configures commands that GermainUX can execute remotely through a secure SSH connection.
Watches	Configures scheduled or continuously evaluated conditions that trigger actions when their criteria are met.
WMI	Configures Windows Management Instrumentation operations on authorized Windows systems.

Germain

Submenu	Description
License	Displays the current GermainUX license and allows authorized administrators to update it.
State	Displays and manages the status of GermainUX services, Engines, Agents, monitoring scripts, queues, nodes, and components.
Sessions	Displays and manages active and recent GermainUX user sessions.
Jobs	Displays the status, execution history, and results of scheduled and background jobs.
Documents	Displays and manages documents stored or processed by GermainUX.
Updated Objects	Displays recently modified configuration objects and their update details.
UX Tester	Tests and validates Real User Monitoring configuration and data collection for a web application.

System

Submenu	Description
AI	Configures AI providers, prompts, models, and related settings used by GermainUX AI features.
Auth Settings	Configures authentication providers, users, Roles, Teams, access requests, and API keys.
Data Retention	Defines how long GermainUX retains raw and aggregated data.
Display Settings	Controls Workspace appearance, default displays, and other presentation settings.
Distribution Lists	Defines reusable recipient lists for alerts, reports, and other automated communications.
Engine Settings	Configures Engines, automatic configuration, component types, and monitoring Rules.
License	Displays the current GermainUX license and allows authorized administrators to update it.
Maintenance	Defines periods during which selected monitoring or automated actions are suspended.
Presentation Modes	Defines how dashboards are displayed and rotated for presentations, shared screens, or monitoring centers.
Quiet Times	Defines periods during which selected alerts, reports, or automated actions are suppressed.
Filters	Defines reusable filters for restricting or focusing the data displayed in dashboards and analyses.
System Settings	Provides access to advanced and system-wide GermainUX configuration.
Templates	Creates and maintains reusable templates for alerts, reports, and other generated content.
Time Ranges	Defines reusable time periods for dashboard filtering, reporting, and analysis.
UX and Session Replay Settings	Controls global Real User Monitoring and Session Replay behavior.

Documentation and Support

Resource	Description
GermainUX Documentation	Provides product overviews, configuration guides, troubleshooting procedures, release notes, use cases, and technical references.
GermainUX Support	Allows customers to request product, configuration, troubleshooting, or upgrade assistance.
Contact GermainUX	Provides contact information for product, licensing, service, training, and other inquiries.

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The content of this document is proprietary to GERMAIN SOFTWARE.

Main Menu

AI Advice

My Data

Documentation and Support

​Overview

​Main Menu

​Operational

​Frictions

​AI Advice

​Notes

​My Data

​Dashboards

​Settings

​Wizards

​Data Sources

​Analytics

​Automation

​Germain

​System

​Documentation and Support

​Get Help

Contact GermainUX Support

Can't find what you need?

Overview

Main Menu

Operational

Frictions

AI Advice

Notes

My Data

Dashboards

Settings

Wizards

Data Sources

Analytics

Automation

Germain

System

Documentation and Support

Get Help