02/28/23 Release Notes

New Features and Enhancements available in Germain 2022.5 release

MONITORING AND ANALYTICS ENHANCEMENTS IN 2022.5

Editable Display Name for Pivot and Measure

Customers: General Electric

Description

The “Name” of each Pivot and Measure can be changed.

Examples

Pivots

Measures

Configuration

Display Name for KPIs, Pivots & Measures

Dynamic Data Security

Customers: A Large Online Trading Platform (we cannot disclose its name)

Description

Each individual “fact” in Germain data model can be secured following a rule that the Germain Customer provides. That is generally done in Germain RUM JS’s Init Script (for User Session Replay data) or in a Rule (for other data).

Example

This client needed to dynamically set the visibility of the User Session that Germain records, so that a Recorded User Session cannot be replayed by any Team but instead only a dedicated Team is entitled to view them, based on the financial stock(s) that was/were being traded in that recorded user session.

To achieve this, the client customized Germain RUM JS’s init script with its data privacy logic.

Configuration

Data Privacy (GDPR, PCI) | Germain-RUM-JS’s-init-script:

Easier Filters

Customers: American Airlines, ANZ Bank, General Electric

Description

Easier filtering capabilities on all 4 dashboard levels.

Example

Drill-through Dashboard

Aggregate and Pivot Dashboards

Waterfall Portlet (RCA Dashboard)

Editable Drill-through Dashboard

Customers: Anz Bank, American Airline, eBay, General Electric

Description

A more customizable Drill-through dashboard

• Hide/display graph at the top

• Hide/Display columns

"Out of range" KPI

Customers: Anz Bank

Description

This client needed to be alerted whenever a number of its critical business KPIs are out of its acceptable range. Two ways of doing this in Germain:

Option 1: Smart Insights

Smart Insight is the feature you want to use for this. For this client they had to use the below solution that is available in an older version of germain.

Option 2: “In Range” operator

“In Range” operator can be used with a Percent-change SLA and a Threshold of -/+30%

Example

Tag Errors that affect Users (and ignore the million others)

Customers: SPB Insurance

Problem

Chat sessions failed at times and no one new about it.

Solution

Germain has the ability to detect in real-time, the errors that affect users, and ignore the ones that don’t.

Errors that are considered critical, can be tagged, analyzed at scale and alert can be sent whenever one occurs, without getting spammed by minor/insignificant errors.

Each User Error can be “replayed” so it is easy to understand what the user did BEFORE experiencing it.

Automatic analysis of the Error is performed and available on the RCA dashboard, with information like stack traces, etc

Configuration

Contact us for details how to configure this monitoring.

Unique, Returning, New Users

Customers: AllanGray, American Airlines, General Electric, Largest US-Based Healthcare

Description

These features have been available for years but we noticed customers didnt actually know there were there because of the way we named them! so we now have:

• Unique User

• New User

• Returning User

Units

Customers: Ease

Description

Show metrics in appropriate units (rather than showing “seconds” at all times like we used to)

Example

Viewed Metric

Customers: American Airlines

Description

On Germain Workspace, any metric you have looked at is tinted with a lighter color so it is easier to keep track of which metric(s) you have already looked at.

Example

MAINTENANCE ENHANCEMENTS IN 2022.5

Dashboard Permissions per Team

Customers: American Airlines, eBay, General Electric, Largest US-Based Healthcare

Description

Germain Administrator now has the ability to define which Team(s) has access to which dashboard.

Configuration

Manage Team

Drill-through from KPI screen

Customers: American Airlines, General Electric, Pepsi

Description

Access the Drillthrough screen from the KPI screen to make it easier to connect the dot between the KPI that is configured and the data it produces.

PingID

Customers: eBay

Description

Germain supports PingID for authentication.

More Details about PingID here: https://www.pingidentity.com/en/platform/capabilities/multi-factor-authentication/pingid.html

Configuration

Configure PingID with OAuth or with OpenID

Run a Component

Customers: Largest US-Based Healthcare

Description

Germain Administrators now have the ability to “run” a component, making it easier to validate that a new component is working

Example

Germain Workspace > Left Menu > Germain > State > RUN button

Security and Vulnerabilities Fixes

Customers: All customers are required to update Germain with the below patches

Description

As part of our SOC2 compliance program, here are the security breaches that have been found in December, and patches to address those. We remain available to help you with these issues. If you have not already, you can create a ticket here: https://germainux.atlassian.net/servicedesk/customer/portal/1 or email us at support@germainux.com.

Download