2024.2 Release Notes

New features and enhancements that are available in Germain UX 2024.2 release as of 09/30/24.

MONITORING AND ANALYTICS FEATURES

The three biggest monitoring and analytics related features released in 2024.2 are:

• Session Replay Player

• Focused Flow (For Behavior Diagnosis)

• Report Editor.

Session Replay Player

Description

A brand-new Session Replay Player includes many new features:

• Replay Bar Insights: New insights like Dead Click and No Search Results.
  

  

• Replay Bar Zoom: Ability to zoom into a window of the replay (click and drag on the timeline).

• Event Section: Improved user click and event visualization.

  

• Heatmaps/Overlays: Insights for error clicks, rage clicks, dead clicks, scrolls, and mouse movements.

  

• Console Insights, Network Insights, Business Process Insights, Timeline Insights, Info/Session Insights: Enhanced session details and user experience information.

  

More details: Session Replay Player and UX Insights.

Focused Flow (for Behavior Diagnosis)

Description

Focused Flow is a new method for diagnosing user behavior and understanding the frictions they encounter. It allows us to break down each milestone in the user journey at scale.

More details about Focused Flow.

Report Editor (New)

Customers: N/A

Description

The new Report Editor simplifies the creation of automatic reports without needing knowledge of the data model.

More details: Report Editor Documentation.

Broken Campaign/URL detection (enhancement)

Customers: AllBirds

Description

This feature allows the detection and alerting of campaigns leading users to non-existent pages via the [Outbound Document Request] KPI.

Important: Germain UX detects broken links/campaigns/pages both proactively (via a crawler mechanism) and reactively (through real-time analysis of HTTP transactions).

Example: An alert can be sent individually or as a report (daily, weekly, etc.):

Germain UX's Categorization mechanism to find new broken URLs compared to known ones:

Benefit

Avoid paying for campaigns that don’t convert!

Channel Talk

Description

A new integration with Channel Talk! Germain UX now records conversations and influences Channel Talk to provide optimal guidance to users.

More details: Channel Talk Monitoring.

Custom Tab on Session Replay Player

Customers: AllBirds, Catherine Michiels

Description

Custom Tab can now be created on the Session Replay Player, helping users quickly identify critical issues during session replay.

Configuration

Custom Tab can be linked via correlation ID, username, or client IP, and can be applied to specific "target frameworks" (e.g., Shopify, Salesforce).

Example

The "Sold Out" UX Insight appears in the Session Replay Player when a customer attempts to buy an out-of-stock product, triggering an automatic email notification.

HAR File (enhanced)

Description

Additional fields added to the automatically generated HAR file export (Outbound HTTP Requests) include:

• Cache info

• Initiator

• Remote Address

• Request and Response Headers

• Server Timing

Note On Configured Object

Description

Notes can be added to any configured entity, making it easier for Germain UX administrators to share important information with teammates.

Note On Recorded Session

Description

Users can now add a NOTE by right-clicking on any portion of the Replay section, making it easier to share optimization ideas with others. Previously, users could only add a NOTE on the top horizontal bar of the replay.

Notification Silencing (enhancements)

Description

Two improvements have been made:

1. Silence a notification from within an email alert for the individual user only.
   

   

2. Notifications can now be silenced "forever" from either the individual alert or the notification view.

More details: Silencing notifications or setting quiet times.

Quiet Times can also be managed via the Quiet Time view.

Phrase of Interest

Customers: N/A

Description

A new mechanism allows administrators to select a "phrase of interest" from within a recorded session (e.g., "Sold Out"). One that Phrase of Interest is set, you can set an alert/watch for you to be notified whenever that sentence shows up next.

More details: on phrase of interest.

Pivot and Measure Dynamic Selection (for faster data science)

Description

Pivots and measures can now be added on the fly, enabling quicker data science analysis.

Example: Add a Pivot / Add a Measure - Germain UX.

The Worst

Customers: N/A

Description

"The Worst" option now finds the worst metrics based on multiple criteria for deeper analysis.

MAINTENANCE FEATURES

Disaster Recovery

Customers: eBay

Description

Details of the disaster recovery approach for clients, including the setup of active and passive instances of Germain UX.

Elasticsearch SaaS

Description

Germain UX now supports Elasticsearch SaaS as a datastore option, alongside the on-premise version.

More details: Elasticsearch SaaS in Germain UX.

Kafka (now replacing ActiveMQ)

Customers: N/A

Description

The transition to Kafka for messaging is complete, and ActiveMQ is no longer supported as of the 2024.2 release.

More details about Germain UX’s architecture.

MARKETPLACES

Shopify Marketplace

Customers: Allbirds

Description

Germain UX is now available on the Shopify Store!

Microsoft Marketplace

Customers: N/A

Description

Germain UX is now available on the Microsoft Store!

Security and Vulnerabilities Fixes

Customers: All customers are required to apply the following patches to update Germain

Description

In alignment with SOC2 compliance, patches have been developed for vulnerabilities identified in Germain version 2024.2 and earlier. Please generate a support ticket or contact Germain support for assistance.