Crash Monitoring for SAP (Configure)

Features

Here are details on how to configure Germain UX so it detects and analyzes the cause of a SAP Application crash.

This assumes you have already deployed 1) Germain UX - RUM JS and 2) Germain UX - Engine for your SAP instance.

SAP Application Crash Analysis (Configure)

Germain is preconfigure to correlate and analyze the SAP enterprise, log, FDR and Core files that are produced as a result of a SAP Application crash.

Parser for SAP Application Crash file (Core Dump)

• Germain Workspace > Left Menu > Wizards > Parser

• Select the Germain Monitoring Node ( UX ) and Engine (DefaultEngine) , Click Next

• Fill the details as

  • Component Type: SAP Crash Parser (Windows/Unix as applicable)

  • Monitored Application: SAP (or change if application name changed)

  • Monitored Application Component: None (or change if needed)

  • Number of instances: 1

• Click Next, Verify the details and click Submi

Parser for SAP FDR file (Flight Data Recorder)

• Germain Workspace > Left Menu > Wizards > Parser

• Select the Germain Monitoring Node ( UX ) and Engine (DefaultEngine) , Click Next

• Fill the details as-

  • Component Type: SAP 8.x FDR Parser (or "SAP 7.x FDR Parser" if SAP 7.x)

  • Monitored Application: SAP (or change if application name changed)

  • Monitored Application Component: None (or change if needed)

  • Number of instances: 1                            

• Click Next, Verify the details and click Submit

SAP Application Crash Categorization (Configure)

Germain now distinguishes the SAP Application crashes that are “new” frApplication the ones that are already “known” and recurring.

The following SAP files are automatically analyzed by Germain UX:

• SAP Error

Germain Workspace > left menu > Analytics > Categorization > Search for “SAP Component Crash” or contact us if it isn't there.

In the above configuration, the categorization will consider facts frApplication the 'SAP Component Crash' KPI for categorization (other facts will be ignored). Facts are categorized by passing them through the Javascript script configured, this script performs some analysis of the fact (in this case, analyzes the crash stack trace and error code) to produce two values; an exact match and a fuzzy match. The exact match must match for facts to be considered in the same category, the fuzzy match must match within the configured match threshold (based on a string distance function) to be considered the same category.

KPIs

Please go here to see KPIs for SAP Errors.

Dashboards

A number of dashboards are preconfigured for SAP, here are just a few main ones, but there might be more.

• Go to Germain Workspace > Left Menu > Dashboards > All

• Search for any “SAP…” dashboards, such as:
  SAP User Experience
  SAP Availability

• Search for portlets called “…Crash…” or create them or we can help.

Component: Engine

Feature Availability: 2014.1 or later