How GermainUX Works

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Overview

GermainUX combines monitoring, analytics, AI, and automation to continuously understand and improve user experience, business workflows, application behavior, and technology performance. The platform follows a continuous operational model: You can start with a single application or use case and expand GermainUX as your requirements grow.

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1. Observe

GermainUX collects the data required for your use case from sources such as:

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• Logs and files
• Mobile applications
• Native Windows applications
• Networks
• Servers and operating systems
• Third-party platforms
• User sessions

Only the GermainUX components required for your monitoring and automation use cases need to be deployed.

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2. Analyze

GermainUX Enterprise continuously processes and correlates collected data. Analytics can identify:

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• Process inefficiencies
• Anomalies
• Trends
• Relationships
• Root causes

AI can further summarize, categorize, explain, and analyze relevant data. Insights are available through real-time dashboards and can also be delivered through reports, email, Slack, Microsoft Teams, WhatsApp, SMS, and other supported channels.

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3. Prioritize

GermainUX connects technical and experience signals with their operational and business impact. Instead of prioritizing solely by technical severity, teams can consider: This helps teams focus on the issues and improvements that matter most.

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4. Act

GermainUX Automation can turn detected conditions and analytical findings into actions. Depending on the use case, GermainUX can:

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• Run an RPA workflow
• Execute a synthetic transaction
• Perform an approved remediation action

This enables an agentic approach where GermainUX can help move continuously from observation and analysis to action. Learn more about supported actions.

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5. Validate

Monitoring continues after an action, release, configuration change, or remediation. Teams can validate whether: This closes the loop between detection and improvement.

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Architecture

GermainUX consists of three primary layers:

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Cloud, On-Premise or Hybrid

GermainUX Enterprise can be deployed: Monitoring components can be deployed close to the systems they monitor, allowing hybrid architectures where required. Choose the architecture based on: Explore Deployment Options and Compliance.

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Complements Your Existing Platforms

GermainUX can operate alongside existing monitoring, analytics, automation, and digital-experience platforms. Data can be brought into GermainUX for correlation and analysis, and GermainUX findings or actions can be sent to other systems. This makes it possible to fill specific gaps without replacing platforms that already work well for your organization. Explore Integrations.

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Customized Around Your Goals

Start by telling the Germain Team what you want to improve: The Germain Team can then help determine: The more context you provide about your goals, applications, workflows, and existing platforms, the more precisely GermainUX can be configured around them.

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Next

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Get Help

The content of this document is proprietary to GERMAIN SOFTWARE.