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ServiceAnalytics
Availability2022.1 or later

Display Only Errors Seen by Users

Restrict portlets to visible errors

Technology-Specific Configuration

Guides by framework and architecture

Application-Specific Detection

Salesforce, Siebel, Magento, Shopify
GermainUX can distinguish errors displayed to users from background errors that are not directly visible. This helps teams reduce noise and focus their analysis on failures that immediately affect the user experience.
A user-facing error may appear as:
  • An error message
  • A warning or popup
  • A failed action
  • A broken page or component
  • An HTTP request failure surfaced in the application
  • Another visible indication that the software did not operate as expected
Errors that are not visible to users should not automatically be ignored. Background errors may still affect integrations, performance, data accuracy, business processes, or downstream operations. They should be monitored separately and prioritized according to their technical and business impact.

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Display Only Errors Seen by Users

You can configure most GermainUX dashboard portlets to show only errors that were visible to users.

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Select an Error KPI

Use any KPI that captures the relevant errors, such as:

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Select Measures

Choose measures that quantify the error’s frequency and impact, such as: Other measures can be added according to the KPI and the analysis required.

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Select Pivots

Use a pivot that groups similar errors, typically:
  • Name
  • Message
Additional pivots—such as application, page, user, browser, device, or location—can help identify where the errors are concentrated.

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Apply the User-Facing Error Filter

Add the following portlet filter:
Configure User Error Monitoring: Apply the User-Facing Error Filter
This limits the portlet to errors identified by GermainUX as visible to users. The current data field is named User Error. In this context, it represents a user-facing software error, not a mistake made by the user.

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Technology-Specific Configuration

User-facing errors are detected differently depending on the application’s architecture, framework, and error-handling behavior. Use the relevant configuration guide:

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Application-Specific Detection

GermainUX provides preconfigured error-monitoring capabilities, but some application-specific configuration may be required. Applications such as Salesforce, Oracle Siebel CRM, Magento, and Shopify use different frameworks, architectures, messages, and failure mechanisms. GermainUX must therefore be configured to recognize how each application presents errors to its users.

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Additional Resources

Troubleshooting Tips

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Manage GermainUX health

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Management

More Management Features

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Get Help

Contact GermainUX Support

The Germain Team can help you set this up.

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The content of this document is proprietary to GERMAIN SOFTWARE.