📩 Email and SMS Alerts
GermainUX alerts notify the appropriate teams when monitored conditions require attention, including breaches of:
|
Category |
Details |
|
|---|---|---|
|
1 |
Technology SLAs |
Technology SLAs |
|
2 |
Business-process and workflow SLAs |
Business-process and workflow SLAs |
|
3 |
User-experience SLAs |
User-experience SLAs |
⚙️ Alert Sources
Alerts can be generated from:
|
Source |
Details |
|---|---|
|
Ingested monitoring data |
Ingested monitoring data |
|
Correlated events and transactions |
Correlated events and transactions |
|
SQL query results |
SQL query results |
|
HTTP or HTTPS actions |
HTTP or HTTPS actions |
|
Other custom analytics and automation conditions |
Other custom analytics and automation conditions |
📚 See
|
Topic |
Link |
|---|---|
|
Configure SLAs |
|
|
SQL Execution Automation |
|
|
HTTP/HTTPS Execution Automation |
💡 How Alerting Works
The standard alerting flow is:
|
Step |
Description |
|---|---|
|
1 |
GermainUX collects or generates a data point. |
|
2 |
The applicable SLA evaluates that data. |
|
3 |
GermainUX detects an SLA breach or another configured condition. |
|
4 |
An Alert Action is triggered. |
|
5 |
The alert message is generated from a configured template. |
|
6 |
The notification is sent by email or SMS to the selected Distribution List. |
Templates, recipients, priorities, and actions can be customized according to the KPI, SLA, environment, severity, or business impact.
ℹ️ Get Help
The Germain Team can help you set this up. Contact GermainUX Support.
Service: Automation
Feature Availability: 2014.1 or later