Deployment

Germain UX can monitor most aspects of an Oracle Siebel CRM solution. Depending on what you need to monitor, you may have to deploy any of these four Germain UX components: Engine, RUM JS, JS Profiler and/or RPA Bot Recorder.

Here is how these four Germain UX components integrate with Oracle Siebel CRM and the benefits they provide(more details on the benefits are described here):

• Siebel CRM User Interfaces/Browser for

  • Real user monitoring - via Germain UX RUM JS.

  • Advanced Troubleshooting (eScript, Browser, Network, Integration..) - via Germain UX - JS Profiler.

  • Proactive Issue Detection / Synthetic User RPA Bots - via Germain UX-RPA Bot Recorder.

• Siebel CRM Server Manager for

  • Siebel CRM health, usage, troubleshooting and enhancement - via Germain UX Engine.

• Siebel CRM Rest APIs for

  • Siebel CRM health, usage, troubleshooting and enhancement - via Germain UX Engine.

• Siebel CRM Logs for

  • Siebel CRM health, usage, troubleshooting and enhancement- via Germain UX Engine.

• Siebel CRM Database for

  • Siebel CRM health, usage, troubleshooting and enhancement- via Germain UX Engine.

Component: Engine, JS Profiler, RPA Bot Recorder, RUM JS

Feature Availability: 8.6.0 or later