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ComponentsEngineJS ProfilerMobile AppRPA Bot RecorderRUM JS
Availability2014.1 or later

Choose the components to deploy

Picking the right components

Browser and Siebel UI monitoring

Front-end experience tracking

Network and access requirements

Proxies, DNS and certificates

Validate the deployment

Confirming data arrives

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Overview

GermainUX can monitor the user experience, application health, usage, code execution, integrations, logs, database, and business processes of Oracle Siebel CRM. The deployment is modular. Install only the GermainUX components required for the capabilities you want to enable:

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Choose the components to deploy

For a complete Siebel CRM deployment:
1

Deploy the GermainUX Engine

2

Configure access to Siebel Server Manager, REST APIs, logs, and the database

3

Deploy RUM JS in Siebel UI

4

Verify that browser activity and user sessions reach GermainUX

5

Deploy the JS Profiler when detailed browser-side or script-level diagnostics are required

6

Record and schedule RPA Bot scenarios for proactive availability and workflow testing

7

Configure KPIs, SLAs, alerts, business processes, dashboards, and data-privacy rules

8

Validate end-to-end correlation between user activity and server-side telemetry

The components can also be deployed independently.

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Browser and Siebel UI monitoring

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RUM JS

Deploy GermainUX RUM JS in Siebel UI to monitor actual user activity. RUM JS can provide:
  • Real User Monitoring
  • Session monitoring and replay
  • User click and page-performance analysis
  • JavaScript and user-facing error detection
  • Network-request monitoring
  • User behavior and adoption analysis
  • Business-process and workflow analysis
  • Lost-productivity detection
  • Correlation of user activity with related technical events
Follow RUM JS Deployment for Oracle Siebel CRM.

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JS Profiler

Deploy the GermainUX JS Profiler when deeper browser-side diagnostics are required. The JS Profiler supports advanced analysis of:
  • Siebel UI JavaScript
  • Siebel eScript
  • Browser processing
  • Network requests
  • Integration activity
  • Execution time
  • Errors and exceptions
  • Slow or frequently executed functions
Follow JS Profiler Deployment for Oracle Siebel CRM.

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Server-side monitoring

The GermainUX Engine collects and processes server-side Siebel telemetry.

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Siebel Server Manager

Connect the Engine to Siebel Server Manager to monitor application health, component status, usage, availability, capacity, and operational events. This data can be used to:
  • Detect unavailable or degraded components
  • Monitor tasks and sessions
  • Analyze component utilization
  • Identify capacity constraints
  • Generate alerts when operational conditions violate an SLA
  • Correlate server-side degradation with affected users
Follow Engine Deployment for Oracle Siebel CRM.

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Siebel REST APIs

The Engine can collect operational and application data exposed through Siebel REST APIs. API-based monitoring can support:
  • Application health and availability
  • Usage analysis
  • Configuration and operational data collection
  • Integration monitoring
  • Troubleshooting and automated analysis
Use a dedicated monitoring account with only the permissions required to access the configured resources.

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Siebel logs

The Engine can monitor and analyze Siebel log files to detect:
  • Application and component errors
  • Warnings and exceptions
  • Failed integrations
  • Slow operations
  • Authentication or connectivity problems
  • Repeated technical issues
  • Events related to a user, session, component, or transaction
The Engine must be able to access the configured log locations. When the logs are remote, configure a supported access or collection method and verify that log rotation does not interrupt monitoring.

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Siebel database

The Engine can monitor the database used by Siebel CRM to analyze:
  • Availability
  • Performance
  • Capacity
  • Resource consumption
  • Connections and sessions
  • Long-running or expensive SQL statements
  • Database errors
  • Conditions that affect Siebel users or services
Grant the monitoring account read-only access to the required database views and metrics.

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Synthetic monitoring

Deploy the GermainUX RPA Bot Recorder to record and run synthetic Siebel user journeys. Synthetic transactions can proactively validate workflows such as:
  • Logging in
  • Opening a customer or account
  • Searching for a record
  • Creating or updating a service request
  • Navigating between views
  • Completing a critical business process
  • Logging out
Scheduled bots can detect availability, performance, or workflow failures before users report them. Follow RPA Bot Recorder Deployment for Oracle Siebel CRM.

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Network and access requirements

Before deployment, confirm that each GermainUX component can communicate with its required systems. Configure proxies, firewalls, DNS, TLS certificates, and allowlists as required by the deployment architecture.

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Security and data privacy

Apply the following controls before enabling production monitoring:
  • Use dedicated, least-privilege accounts for Server Manager, REST API, log, and database access.
  • Store credentials in the GermainUX credential configuration rather than directly in scripts.
  • Use encrypted communication whenever supported.
  • Mask, anonymize, or exclude sensitive fields from Session Replay and captured telemetry.
  • Exclude passwords, authentication tokens, payment data, protected health information, and other confidential information.
  • Restrict access to Session Replay, logs, and diagnostic data through GermainUX roles.
  • Test privacy rules against all relevant Siebel views, applets, fields, and customizations.
  • Review data-retention requirements before production rollout.

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Validate the deployment

After deploying each component, verify the corresponding data in GermainUX.

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RUM JS validation

Confirm that:
  • germainapm.js loads successfully.
  • User sessions appear in GermainUX.
  • Pages, clicks, requests, and errors are captured.
  • Session Replay is available when enabled.
  • Sensitive fields are masked or excluded.
  • Custom Siebel views and applets are monitored correctly.

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Engine validation

Confirm that:
  • The Engine is connected and running.
  • Siebel Server Manager data is collected.
  • REST API requests authenticate successfully.
  • Configured log files are read and parsed.
  • Database connectivity succeeds.
  • Expected Siebel KPIs receive data.
  • Collection continues after Engine and Siebel service restarts.

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JS Profiler validation

Confirm that:
  • The profiler is active for the intended users or environment.
  • JavaScript and eScript execution data is collected.
  • Function timing, network, and error details appear in GermainUX.
  • The profiling scope and data volume are appropriate for production.

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RPA Bot validation

Confirm that:
  • The recorded scenario runs successfully.
  • The bot can authenticate to Siebel.
  • Each transaction step is measured.
  • Failures create the expected KPI events and alerts.
  • Test data created by the bot is handled or removed appropriately.

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Get Help

Contact GermainUX Support

The GermainUX team helps you get up and running faster, empower your team, turn data into actionable insights, and optimize performance to deliver measurable business outcomes.

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The content of this document is proprietary to GERMAIN SOFTWARE.