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Automation - ServiceNow integration


Largest US-Based Healthcare


As announced last month Germain now has the ability to make REST requests as part of an action. This month, we added these additional enhancements:

  • Alert only after "n" consecutive event(s)/check(s)
    Example: Alert if an application component is “unavailable” for more than 15 mins or after 15 consecutive checks.

  • Quiet time mechanism per alert (instead of for all alert as it used to be)

  • Control the number of daily ticket(s) created in ServiceNow
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