Monitoring & Analytics - SalesForce.com (03/31/21)

Customer(s)

United Healthcare

Description

In addition to what we released last month Monitoring & Analytics - SalesForce.com (02/28/21), here are another number of enhancements of Germain with regards to monitoring SalesForce.com User Experience, Business Data and Application Performance, mostly around ease of deployment, customization and insight depth.

• Watermark support for Standard HTTP real-time monitoring

• SFDC Config Audit Trail real-time monitoring enhanced
  

  

• SFDC Resources Limits real-time monitoring
  

  

• SFDC Health Check real-time monitoring
  

  

• SFDC Rest Api integration completed
  https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/intro_what_is_rest_api.htm
  https://developer.salesforce.com/page/REST_API

• Germain Alerts now contains SFDC-specific recommendations to help SFDC administrator solve SFDC issues (and similarly to everything else, these alerts are configurable).

• Browser support:

  • Chrome

  • Edge

  • Firefox (new)

• Two Wizards to configure Application-level and User Experience-level real-time monitoring

• Seamless configuration so the SFDC Users don’t need to do anything to be monitored in real-time (but you also have the option to not enable these Germain features for all your Users and ask them to opt in or out, if this is a requirement)