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ServiceNow (integration enhancements)

Monitoring & Analytics

Nextgen (5th month)

Maintenance

Minor Enhancements & Bugs (September)

Maintenance

Monitoring & Analytics - ServiceNow (integration enhancements)

Description

Germain had the ability to make REST requests as part of an action, but here are additional integration enhancements that were requested by the Client:
  1. Support “alert after n consecutive events”
    Germain executes a REST request only If it detects that an issue has been going for longer than a given time e.g. Application is down for 15min.
  2. Enhancements to quiet time mechanism
    Create N incident at set time interval e.g one incident once per day. etc

Maintenance - Nextgen (5th month)

5th month of building our next generation Germain (and a reminder that this is only the monitoring/analytics/automation configuration-portion for now). Stay tuned…

Maintenance - Minor Enhancements & Bugs (September)

A reminder that these are the enhancements and bugs that are tracked by our internal ticketing system which your organization does not have access to. The “description” below is the title of the tickets that we copied and pasted…if you need more details about any of these, please let us know. Also note that all the official work that is going on with your organization is supposed to be tracked by this ticketing system: https://germainux.atlassian.net/servicedesk/customer/portal/1 yet in some cases, it is just tracked by the individual(s) working in your organization.

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The content of this document is proprietary to GERMAIN SOFTWARE.