Skip to main content
ServiceAnalyticsAutomation
Availability2023.1 or later

GermainUX AI configuration

GermainUX AI can be configured to align with an organization’s approved models, hosting standards, security policies, and compliance requirements. Administrators can:
  • Select the LLM used by GermainUX.
  • Choose online or offline execution.
  • Enable or disable AI capabilities.
  • Customize prompts for specific use cases and data.

Select an LLM

Choose an LLM integration

Online or Offline Execution

Hosted versus local execution

Enable or Disable AI Features

Control features by policy

Customize AI Prompts

Tailor prompts to your KPIs

Select an LLM

GermainUX supports multiple LLM integration approaches.

Integration Options

To select a model, go to: GermainUX Workspace -> Settings -> System -> AI -> Prompts -> Model

Information Required for a Hosted LLM API

If GermainUX will connect to a hosted model, provide:
Store API keys and other secrets in an approved credential configuration. Do not include them directly in prompts or documentation.

Information Required for a Local LLM

If the model will run within the GermainUX environment, provide: After the hosting method and interface are confirmed, GermainUX can configure its AI services to use the organization’s approved LLM.

Online or Offline Execution

Most supported models can operate in one of two modes: Select the appropriate mode based on data privacy, compliance, latency, model capability, infrastructure, and cost requirements. To configure the execution mode, go to: GermainUX Workspace -> System -> AI -> Prompts, select a prompt, and configure its Online/Offline setting.

Enable or Disable AI Features

AI features are disabled by default to support organizational security, privacy, and compliance reviews. Administrators can review and control individual AI capabilities based on internal policies and approved use cases. Go to: GermainUX Workspace -> System -> AI -> Settings Before enabling an AI feature, review:
  • The data sent to the model
  • The model and hosting location
  • Data-retention policies
  • Personal or sensitive information handling
  • Authentication and network controls
  • Applicable regulatory requirements
Enable or Disable AI Feature

Enable or Disable AI Feature - GermainUX

Customize AI Prompts

Prompts can be customized to use preconfigured or custom KPIs. This allows organizations to tailor AI-generated analysis, summaries, recommendations, and automated workflows to their terminology and operational requirements. Go to: GermainUX Workspace -> System -> AI -> Prompts Select a prompt, and then edit it in the right panel. Before deploying a customized prompt:
  1. Validate it with representative data.
  2. Confirm that sensitive information is handled appropriately.
  3. Review the generated results for accuracy and consistency.
  4. Test failure and incomplete-data scenarios.
  5. Control access to prompt configuration.
  6. Maintain a version history for production prompts.
    Edit an AI Prompt

    Edit an AI Prompt - GermainUX

Additional Resources

AI

Insights & Recommendations

Management

More Management Features

Analytics

More Analytics Features

Automation

More Automation Features

Dashboards

Dashboards and reports overview

Reports

Automatic and scheduled reports

Get Help

Contact GermainUX Support

The GermainUX team helps you get up and running faster, empower your team, turn data into actionable insights, and optimize performance to deliver measurable business outcomes.

Can't find what you need?

Search all GermainUX docs with Ctrl + K, or use the feedback buttons at the bottom of this page to tell us what is missing.

The content of this document is proprietary to GERMAIN SOFTWARE.